We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
when i pay for a service i expect you to follow out the service i paid for. apparently this doesnt matter at parclemonkey will no be using again , to much hassle , im out off pocket , my customer doesnt have his good and he is out off pocket to. apparently i have to PAY to have my goods that i PAYED you to deliver !! terrible 0/10
28/11/18 by Customer
a Great way of identifying a courier to suit your needs and with prices laid out clearly. On this occasion I used Parcelforce and my fragile item got to the Netherlands in one piece in less than 48 hours
28/11/18 by C Twigg
This was my first time using parcel monkey it was easy to book on line, but I took a days holiday and waited in for Parcel Force to collect and they didnt arrive until a day later when I was back at work. It has now been a lot of hassle trying to reschedule the collection. I would try parcel monkey again and would hope for a better experience next time.
28/11/18 by Jon Mold
Excellent speedy, organised xxx
28/11/18 by JH APPLEBY
I have been using Parcel Monkey for over 4 years to send my parcels to France, and i have never had any problems with the service provided. Apart from recently as the French were protesting against fuel prices, which caused my parcel to be delivered passed the expected delivery date. When they were able it was delivered it first thing.
Thank you for providing a to notch service!
28/11/18 by Regular Customer
Great service, website, delivery on time
28/11/18 by Customer
All went very well. Parcels arrived next day
28/11/18 by Beverley Kloos
i missed you on first day rebooked a collection but it did not happen
28/11/18 by Customer
Excellent Service. Could not be happier.
28/11/18 by Customer
Easy to use and a great saving plus delivered on time
27/11/18 by Customer
Excellent service pleased every time.
27/11/18 by Beverleigh Donalds
Fantastic service. Quick and easy to use and much cheaper that their competitors.
27/11/18 by Caroline Turner
Not good at all booked 24 hr got by the watching of the tracking it got sent to wrong deposit mils away sat fir over 24hrs there altogether it took over 3 days ..the recipient of the parcel was not happy as they had to go to work and had to pay someone to be there for the £800 insurance parcel ..not happy not the 1st time in the last few months not doing my eBay account any good and I have for years sent my Grandchildrens Xmas presents well I net trusting it this year I have had them sent straight from retailers let them have the headache..sorry buck your Ideas up or I will sadly stop using you ...
27/11/18 by Neta Dickinson
Very good. Booked with ParcelForce through Parcel Monkey at a greatly reduced cost. Parcel dropped off at Post Office. All shipping by ParcelForce.
27/11/18 by Customer
As brilliant as always thats why I always use you never had a problem, always recommend. Order online and forget about it fantastic service. Please dont change !!
27/11/18 by Customer Dave Dixon
Good service once again from parcel force
27/11/18 by Customer
Smooth pick up and delivery of the packages. The packages arrived earlier than expected. The price was low and the service reliable. Possibity for the packages to be paid in advance online, which was very helpful in my situation.
27/11/18 by Awa
Posted off via Parcelforce 48 and the items must have arrived ok as seller sent positive feedback
27/11/18 by Chris Green
Good service
Bit more expensive than GPO, but no difficult forms to fill in.
Nice and easy.
27/11/18 by Lawrence
booked a next day service but my parcel arrive 2 days late and when I complained I was told "2.6. Compliance with the estimated time of collection or delivery is not guaranteed and the company shall not be liable for late deliveries unless there is valid evidence of a period of 5 working days from the date the goods were scheduled to be delivered on"
27/11/18 by Customer
Ok this time. Didnt like being charged extra on a parcel which not correct. Think these reviews are silly idea.
27/11/18 by Mr C Newman
Best price around and very fast delivery.
27/11/18 by reidedin
Good reasonable prices, everything was on time. Really impressed will definitely use again if needed, and I would recommend to family and friends.
27/11/18 by Red
Longer delivery than stated, but no other problems and a very reasonable cost.
27/11/18 by Nick Elwell
Absolutely terrible service if anything goes wrong you can’t even phone them up to rectify problems it’s all done in a slowcoach way through email.
27/11/18 by Howard Fleming
New customer easy to set up and great service. Will definately use them again x
27/11/18 by Ann Treacher
very simple to book a consignment.kept informed at all times.
good!
27/11/18 by Mike Hole
Very good and fast
27/11/18 by Antonio Rato
I booked for a next day delivery which took two days. The tracking page had the wrong dates on it the whole time and took at least 2 hours to update once something had happened. And I have received feedback from the receiver to say the box looked like it had been dropped from a high building or run over. I made sure the box was a good strong box with a lot of tape before leaving the office. It is awful that the parcel was not only late but damaged too.
27/11/18 by Amy - From Francis Clark
Great service, could be a little cheaper and should try offers quicker services . Overall good . I
27/11/18 by Regular Customer
Happy with my pick up and delivery timings - thank you - I am a returning customer :o)
27/11/18 by Denise B Norfolk
Great service, very easy to use Web site.
27/11/18 by Peter Roles
Straightforward service, as advertised.
27/11/18 by M WHITE
Arrived earlier than expected but was smashed to pieces so early arrival didnt really matter.
27/11/18 by Customer
Sent parcels to USA from France all contents destroyed personal possessions for my son from his late fathers estate which cannot be replaced. It appears that I purchased insurance which was not worth a light as I did not read small print and now they have taken more money out of my account for goodness knows what take care if you use them
27/11/18 by Mrs P M Short
Excellent service. I was recommended Parcel Monkey by a friend and will most definitely use again for future parcel postage.
27/11/18 by Kate Hart
No a bad service, though I was led to believe it was same day and it was a few days later. Thanks
27/11/18 by Customer
Package has not arrived yet and it was meant to b 24 hrs service
27/11/18 by B Irwin
very happy with parcelforce
27/11/18 by Customer
Good no problems.
27/11/18 by Mark Nisted
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