We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,029 reviews.
Excellent service, item collected in time slot as stated and delivery on time. Perfect.
28/10/18 by Maurice
pick up and delivery quick and as scheduled
27/10/18 by malka gluck
Very pleased....
27/10/18 by Sandy Summers
good service
27/10/18 by Grace
Brilliant service,Very fast,Recommended for every one.
27/10/18 by Vic Mobiles
Easy to navigate and useful service
27/10/18 by Customer
Perfect service, prompt delivery
27/10/18 by Customer
Good delivery
27/10/18 by ERIKS BALABINS
I have only used this company once so far recently. It was to organize a collection from a seller. It went very smoothly. The tracking info via their website didnt update until after I received the parcel and the tracking number wasnt provided to me.
27/10/18 by Customer
Excellent service apart from tracking service, my parcel was delivered yesterday but still says it is waiting for delivery.
27/10/18 by Customer
Great service thanks
27/10/18 by Alex Mackenzie
Really pleased with the service I received.
The Site was really quick and Simple to use.
Best prices I could find. (I used a drop off service for my own convenience).
Id definitely use this company again and recommend this company to anyone.
27/10/18 by Steph
Easy and reliable way to send parcels to my son
27/10/18 by willrichbfc
good experience
27/10/18 by Bobbie Mato
We have had excellent service. We posted a parcel abroad and were able to track it at each stage efficiently.
27/10/18 by Customer from Northern Ireland
Everything was OK!
( Except wrong tracking number).
26/10/18 by Customer
Simple online process, no issues in using service and good tracker
26/10/18 by Jim Rowley
Parcel not collected as promised. Zero real people to speak to to solve issues just fill in a form and hope for the best. You get what you pay for....
26/10/18 by Customer
Collected with in 1hr stated time to collect. Pleasent young lady collectedmy parcel.
26/10/18 by Customer Mr j Woodward
Easy to use, no ploblems at the post office and parcel arrived within days to Canada, brilliant. Many thanks
26/10/18 by Rubert
Competitive pricing with several options. Packages arrived intact within allocated time.
26/10/18 by Satisfied Harrow
I always use parcel monkey to send my baggage to home. Cheap and reliable
26/10/18 by Luisa
Assuming everything goes well with your delivery (which depends on the courier and not ParcelMonkey who are merely a broker), then everything is OK. But once anything goes wrong with that delivery (or pickup) and you need to actually interact with ParcelMonkey, the experience immediately turns sour because their staff seem to be complete morons. If you post them a message with more than 1 question in it, they will answer just the first question they see and ignore all the others. Often, even the answer they provided doesnt actually answer your question. Given that responses will often take DAYS (despite the claim on their site that they will respond within 3 hours on business days), it quickly becomes REALLY frustrating to see an answer that youve been waiting days for finally arrive, only to be completely useless because the person who typed it up is a complete moron and totally missed the point of your query. I can only assume that the company is called ParcelMonkey because they actually have real monkeys replying to customer queries.
26/10/18 by Gareth Jones
Excellent service and an unbeatable low price
Many thanks
26/10/18 by Customer
Satisfactory service as always
26/10/18 by Customer
Amazing, parcel picked up in mere hours after submitting.
26/10/18 by Customer
No problems. Worked as expected
26/10/18 by MIC
Easy and fast service, thank you!
26/10/18 by Customer
Collection driver friendly and very helpful. Arrived when they said they would
26/10/18 by K Wallbank
Perfect as always
26/10/18 by Martin Spencer
The receiver received the goods on time.
26/10/18 by Ibukunolu Johnson
I needed a parcel collected from a person who would not go out to post it. The parcel was collected, a label attached, and delivered to me with accurate tracking. Brilliant.
25/10/18 by Margaret
Weldone it is delivered very well.besides you came two houres late.but i am really happy with the results.thank u.
25/10/18 by Customer
Arranged for a collection with Tuffnells today and they didnt show up. Very disappointed and have lost a sale. Cant reach the. By phone, have to wait for email reply. Bad experience
25/10/18 by A Billinge
Collected Friday delivered Tuesday excellent service once again
25/10/18 by Cards Lagos
What can I say !! Just awesome , did exactly what they were asked to do when they were expected to do it ..collect and deliver a parcel , no getting lost , cant find the address, nobody was in when actually they were , and all the other excuses couriers use .....fantastic service
25/10/18 by Valerie Hedges
Really easy to book, turned up on time, parcel delivered with no problems. Thank you.
25/10/18 by AnotherPoler
Booked to be picked up Friday didnt turn up till Monday
25/10/18 by Customer
Easy to enter details to get a cost for pickup. Picked up on time and delivered on time. Cannot ask for more. Plus it was not expensive.
25/10/18 by John seedhouse
excellent service. Package arrived earlier than quoted so an added bonus
25/10/18 by Dorothy Stirk
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