We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,029 reviews.
Easy to use website ...competitive pricing
02/11/18 by Geoff Budden
J had received the expedition in few time and without any problem
02/11/18 by Vitaliano Minicelli
Amazed how inexpensively I was able to send a 31kg parcel. Driver on time and helpful, and delivery ahead of schedule.
02/11/18 by Richard Jenkins
Item was delivered safely and quickly, no probs
02/11/18 by David C
I dont look anywhere else, they are superb.
02/11/18 by Paul Curry
so far, so good.
Really good prices for Parcel Force & DHL
02/11/18 by Russ
Good election.
02/11/18 by Customer
Parcel got there, what more do you want
02/11/18 by Robin Shaw
Having used Parcel Monkey before really disappointed that a parcel could not be delivered to a London address apparantly several attempts were made. I was not called to say there was a problem we had to chase our parcel which was sent back to the carrier and now we have been asked to pay more than the price we paid in the first place to have it returned to us!!!??? So far from impressed will not be using Parcel Monkey again in the future.
02/11/18 by Lisa Brown
Response to my feedback: Hello, Nick. We are sorry to hear that you are disappointed with the service provided. Please note that we are a price comparison site and there for relay information to the courier. I can see that our team have been in contact with in regards to your order, any further question on this matter they will be able to assist. Kind regards Jack Again no acceptance of poor service, PM are just sorry I’m disappointed. I do note that you’re a price compairson site, however the issue is that none of your couriers will accept communication about an issue with a collection or delivery. Therefore you move beyond just being a price compairsion site and are the courier service, irrespective of whether you carry out the collection or delivery. If you don’t want any correspondence with your customers - other than taking their money - over an issue, change your terms with the courier company’s so that they can provide reasoning and solutions to poor customer service. Missing a collection date by 5 days with no reason ever given is not acceptable, so don’t try to pass off PM’s responsibility when you are the sole point of contact for customers over their collection / delivery. Take responsibility for your service and please stop trying to make out that I’ve missunderstood your business model and am at fault in this process.
02/11/18 by NICK SCHAPIRA
Excellent on price and quality of service
02/11/18 by John Glen
I had to chase up when the courier had not arrived for a collection on time only to find out that a driver had not even been allocated to the job and that I would have to wait an additional four hours - defeating the point of the urgent booking I had made.
02/11/18 by Customer
I got a quote directly from the courier to send a parcel to the USA from London. The courier was more expensive than booking it directly via Parcel Monkey. And the parcel arrived in 3 days. Very happy
02/11/18 by Tania D
you are doing very good job, just I would like to say thank you very much
02/11/18 by Customer
I have used Parcel Monkey for international deliveries many times and very happy with their excellent service. Tracking system is so good and I have been impressed by the prompted delivery each time.
02/11/18 by S. Sharpe
Parcels not collected at drop off point. Should make it clear regularity of times parcels will be collected, 12hrs later is not acceptable. Overall not that impressed with DpD service, they need to sharpen their tracking service. Customer care is diabolical!
02/11/18 by Tracy
Brilliant service, parcel arrived from UK to USA in 3 days.
02/11/18 by Customer
Excellent service theresa
01/11/18 by Customer
Dont use this company. They took my parcel and lost it. Then have been messing me around not responding and saying the claim is being processed for compensation. They parcel was insured through parcel monkey at extra cost to me. They then claimed that I will not receive compensation as the parcel contained banned items. When I asked what these items were they stated personal effects. I discussed this with consumer affairs and basically was told that this is a scam so that they can keep parcels or return them at cost to the consumer. However when I asked them to return mine they told me it had been lost. The banned items were apparently books and clothes. I think this company will be in trouble for fraudulent behaviour and I would avoid them at all cost.
01/11/18 by Court
First time used ParcelMonkey, all went very smoothly.
01/11/18 by Lesley
Easy site to find comparisons
01/11/18 by Mrs susan Tucker
Excellent service
01/11/18 by CollectPlus Customer
Great
Parcel force delivered two days before I expected !!
01/11/18 by Customer
I have booked a collection twice and it has not been collected I am now trying for a third time and looks unlikely to happen as its now 5.13pm. I have contacted support several times and all they say is wait till 6 and then when they dont arrive book it again. I havent been able to get reason why the courier hasnt arrived. I will never use Parcel Monkey or Courier again.
01/11/18 by Customer
Everything was done as and how it should be. Will use again.
01/11/18 by John Brightwell
Found the site a bit awkward to sort out but got there in the end service very good
01/11/18 by Anthony
Avoid like the plague! I use these guys to send a small parcel to China 2 months ago. We contact them daily and they cannot give any information as to the where about of the parcel. The poorest service I have ever received
01/11/18 by Ben
First class service all the time. Will recommend A*
01/11/18 by CustomerAnn
God help you if you deal with these people! First red flag should be that they have no telephone number to call in case of an issue! Also, 2 orders I had with them both went horribly wrong! Firstly, an item broken in transit by courier I had to claim for, they need pictures of the damage in order to claim!!! How on earth do you provide that when you sent the parcel that wasn’t broken- you cannot claim without pictures! Also, they claim that couriers who do not arrive, pick up items that never left and do not bother to try to investigate this occurrences! Steer well clear of this company, they literally do not know how to communicate- hence no contact details for them!
01/11/18 by Steven Stroff
Bad!! I weighed my items paid for it and sent them. DPD collected it and it was delivered from the UK to AUS within 5days.. THEN.. I get notification from my bank... and an email from parcel monkey saying they are taking £41 extra as they say my 5kg parcel is 15kg..... NO phone number to contact them just emails.. NOT HAPPY
01/11/18 by Customer
ALWAYS FAST PICK UP AND DELIVERY ,,INTERNATIONAL AND U K.. CHEERS AGAIN Eddie
01/11/18 by Edward Lamotte
We have used Parcel Monkey several times now and every time the service is second to none. They pick up the day they say and our parcel arrived here in France on the Monday , was picked up late Thursday afternoon. A much better service than if we had purchased items from companies and they had sent, this way we buy what we want and send it to family who then pack it for us and we organse the pick up. Easy peasey, thank you Parcel Monkey
01/11/18 by Mr Norman Dawson
Great - using them for ages now - no problems - good prices.
01/11/18 by Rich
Great price, easy to use
01/11/18 by Customer
Brilliant service will definitely use again thank you
01/11/18 by JOHN BOWES
Excellent service.
31/10/18 by Customer
Pleasant driver and all went well. Thank you.
31/10/18 by John Goodson
great services. Easy to use and relatively cheaper than other. would recommend it 100%. Only problem is its not clear which country they can ship to. There is no indication for that, you just have to try and see if it asks you to pay.
31/10/18 by Customer
Easy to use and kept informed. Shame parceforce were rubbish and parcel arrived damaged and contents broken. Will never use them again.
31/10/18 by Anne Eckhardt
Fast super efficiency, really easy to use and great prices. Definitely be usuing them again.
31/10/18 by paul
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