We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,589 reviews.
Worked very well no issues
23/02/19 by Mr & Mrs Caplin
Excellent ,3rd time i have used parcel monkey would recommend to anyone and at half the price of going direct
23/02/19 by Customer
Absolute shower of s**t my parcel (number PM6617428) has been lost since september last year and all these thieves have done is refund my £18.54 shipping costs! They have lost a £264 item and have just stopped answering my request for compensation, obviously hoping i will just forget it! DO NOT USE THEM THEY WILL TAKE YOUR MONEY AND TELL YOU THEY INSURE UP TO £250! THEY DO NOT PAY OUT WHEN THEY LOSE YOUR ITEMS.
23/02/19 by John
50 JARS OF HONEY SAFELY DELIVERED TO OUR CUSTOMER
ON TIME
23/02/19 by CHRIS ATKINS
98% of our exports with Parcel Monkey go very smoothly indeed so i would say they are very good but perhaps better with the DPD parcels than the Parcelforce ones
23/02/19 by Bathrooms at Source
Excellent !!
23/02/19 by Bryn10_2 EBay Seller
Rude driver Shouted on my wife Didn’t collect the parcel on the first visit and clicked as it was collected which unabled me to track my parcel properly Wouldn’t recommend
23/02/19 by Customer
Very clear and easy service, really good
23/02/19 by Customer
It was so easy to send my parcel thank you
Parcel monkey ????
23/02/19 by Patricia attwell
Good communication. Parcel picked up and arrived on time. Would use again.
23/02/19 by Sue King
Excellent service delivered on time as promised, thank you
23/02/19 by Kevin
This is my second time using this company and the experience was straight forward. Website is very user friendly. Arrived within 4 days to the destination. Perfect!
23/02/19 by Lilian
Excellent service. Parcel delivered as promised with no problems. Quick and easy to find a good price. Great customer service
22/02/19 by Customer
Excellent service, I would recommend everyone sending parcel.
22/02/19 by Customer
The pick up was good. The only thing was that id explained on live chat that i had no way of printing a label in the timescale and was assured that the driver would have one. Which was a real relief at the time. The driver however knew nothing about it and said he d have to contact head office. I felt a bit like he thought i hadnt checked. It was fine though. He still took the parcel.
22/02/19 by Lhaddow
Very good, very quickly
22/02/19 by Customer
Purchase process was pretty straight forward. Parcel was collected by Parcel Force on Monday. Processed in UK and then sent on its way to USA (2-3 day service). End up being a 4 day service into the USA. Couldnt track the shipment using Parcel Monkey. Had to contact customer service via chat who simply provided a POD for the collection part of the service and was unable to provide DHL tracking details for 24 hours. Chat service was pretty unhelpful. Package arrived with some damage.
22/02/19 by Customer
Incredible service totally recommend.
A friendly website i will definetly be using again in the future
22/02/19 by Customer
Excellent – no reservations, I would recommend this company to anyone.
22/02/19 by Customer Violetta
Parcel delivered to Norway
Easy to process and delivered on time Ive used this service several times and it has not let me down yet :)
22/02/19 by Customer
Great price and excellent service, highly recommended!
22/02/19 by John O'Flaherty
Driver picked up the parcel. It’s got fragile written all over it. It’s got this way up written all over it. Yet he turned it on its side, and before it reached the van he dropped it on the floor. Wouldn’t be so bad if it was a basketball. But it was a £13,000 record player Lord only knows what damage is done to it. It was going back to the factory for a service. It probably needs major surgery now thanks to Courier It’s not parcel monkey fault. But perhaps they shouldn’t send monkeys to do the job?
22/02/19 by Robert
I was advised when the parcel was going to be picked up and it was exactly collected on time. I would recommend Parcel Monkey.
22/02/19 by Brenda
Worked well Mail got there like astimated.
One problem : get better information of dropping places and there going out times.
22/02/19 by Customer
As ever Parel Monkey, you help and support a small business trading internationally every time. Much appreciated.
22/02/19 by Audrey Ball
Having recently had dire experiences with Parceltogo and Hermes, it was a relief to have had a parcel delivered safely. Thank You.
22/02/19 by Jos
Will keep using them
Came when they said they would, delivered on time, good service.
22/02/19 by Nuala Magnus
Collection date was wrong twice, but customer service rectified that twice. I paid for a DPD delivery service door-to-door, seems when it entered Sweden it was handed over to the local country delivery service, which didnt drop off to my door - having me go to collect a large heavy box by foot in the snow and ice. Overall it was fine, but for the price I paid, I expected more than a 3-star service. You may as well use the post office.
22/02/19 by Customer
Easy to use xx
22/02/19 by Glenis Allen
Fast efficient international delivery
22/02/19 by Very happy Customer
Really Happy with your service. Will use your services in future.
22/02/19 by Customer
Excellent service - everything went according to plan.
22/02/19 by Customer
Excellent service which worked like a charm. I can think of nothing negative to say about this Service
22/02/19 by Colin Eastland
Excelent service - best price and very fast delivery
I will use from now allways Parcel Monkey for my parcels
22/02/19 by Emmanouil Georgiadis
Very nice very quickly thank you xx
22/02/19 by Alexandra
over charged us. Our parcel had correct size and we weighed it at 25kgs. They sent an email 2 weeks after saying the volumetric weight was different and it was 34.99kgs so charged us more. No way was it that weight but it seems they can dib into your account and take more money without any proof whatsoever. We have photos of the parcel before it was sent and when it was received. Will never use them again.Nice way to earn extra money if you did that to a 1000 customers every week....................
22/02/19 by Claire
Excellent service
22/02/19 by Anthony Waldron
Great service, and really good value too. ???? Recommended!
22/02/19 by Chris d
When parcel reached at destination local delivery company ask for money again. Which i already have paid here for parcel.
22/02/19 by Customer
Overcharged us, we sent a parcel that weighed 5kg and after youd send it they then charged us a surcharge claiming the parcel was 30kg. We wont be using the service again.
22/02/19 by AMB Limited
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