We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,935 reviews.
Great and fast service with reasonable prices.
04/06/19 by Mrs Catarina Hamlet
Good service and great prices. Well worth recommending
04/06/19 by Customer
once again quick, easy, very good. Thanks Parcel Monkey ;-)
04/06/19 by Mark
Easy to use and good updates.
04/06/19 by Customer
Exactly as promised!
04/06/19 by David Hawkins
Not the carrier that we would have preferred but the parcel got there in time (just).
04/06/19 by Lloyd Spencer
Received a very competitive quote and parcel was delivered earlier than expected. No issues whatsoever!
04/06/19 by Adele
I have used parcel monkey serval times and a a few of these occasions they have not informed the chosen courier of the collection. Even when I have been told by parcel monkey that they have. I have had to chase the courier companies my self who have confirmed that they have revived no information from Parcel Monkey. This has left my clients very upset who have expected to receive their deliveries on specific dates.
04/06/19 by Customer
Over 10,500 miles for our parcel to travel and it arrived safely and on time! (If the booking form had allowed "forward slashes", the courier wouldnt have had to make contact with us while it was on route).
04/06/19 by Customer
Great service.
04/06/19 by Mr aidan agnew
Great service.
04/06/19 by Mrs F Hopkins
Great result
04/06/19 by Alan
It enabled me to find the most cost effective way to send my parcels
04/06/19 by katherine Gordon
Excellent and reliable service. A cheap alternative to expensive shipping for large parcels!
04/06/19 by Michela
My parcel took a week to get from Leeds to Johannesburg, which is not great but Im guessing most of the delay was at the far end.
04/06/19 by Customer Charles Edwards
Very Good Service
04/06/19 by Tariq Mahmood
No stars to be honest. Parcel was not collected on day asked. This was the only date that it could be collected. Totally unreliable and waste of money
04/06/19 by Gillian Gibbs
Great system, used it for collecting an item that I won on ebay and it worked perfect.
04/06/19 by Susan Lewis
Well priced and delivery on time. Well done
04/06/19 by Nash
Excellent. Collection and delivery on time
04/06/19 by Dr Abubaker Bagabir
The pick did not show up on the day promised. I was not able to show if parcel was delivered on time or not, still waiting. Thoroughly disappointing
04/06/19 by Customer
Sent a parcel of CDs weighing 3kg from UK to Califronia and it only cost £24 and was received within 3 working days. Brilliant price, speed of delivery and overall service.
03/06/19 by Nasser
Everything went tickity-boo
03/06/19 by Michael Mcveigh
First time I have used a courier for sending a parcel . Booked online , payed and then printed the label . Very good value for money. Dropped of at the local post office on Thursday afternoon to be told it would arrive Monday. Ok I thought. It arrived Friday afternoon the next day ! Fantastic service .
I will use again ????
03/06/19 by Matthew Howard
A quick and easy service to use
03/06/19 by Babs 102
I did take all the options... collecting beore 9am, 24h... a complete disaster, i would not recommend your company to anyone or do business with you again. A very bad experience, I would expect to be fully reimbursed. The parcel was delivered in 2 days vs one paid for. And as it was urgent, my wife had to travel from London to Exeter to bring the medicine to my daughter... an extra £100 for the train! Regards Antoine Rescourio
03/06/19 by Antoine
The web site could be better as you do not get all the information on one page.
03/06/19 by Avis
Absolutely amazing! Would definitely send parcels with parcel monkey often. ????
03/06/19 by Customer
Excellent service - cannot fault it
03/06/19 by Richard Church
Very quick delivery and good customer service when I had a query.
03/06/19 by Paula
Sent an item using parcel monkey, accurately described and they accepted the insurance upgrade to cover the cost. Arrived damaged. Refused to payout. Claims process long and slow and then very hidden small print. Completely dissatisfied and they are no longer on our approved suppliers list
03/06/19 by Sarah Vella
Everything was great with the parcel monkey side of things just a pity it took Royal Mail 72 hours to deliver a 24 hour shipment
03/06/19 by James Dick
Parcel, sent from the UK, was delivered in the US 6 days later. Well done Parcel Monkey
03/06/19 by Mrs Marion Clamp
We sent a large(ish) parcel to Greece.
The courier arrived exactly on the promised time with a pre-printed label, whisked our parcel away and within 6 days the parcel arrived safely and in tact. Progress was easy, using the tracking reference provided and the service was a fair bit cheaper than regular overseas delivery options. Very pleased and will definitely use them again.
03/06/19 by Michael I.O.W
I sent a parcel to South Africa via Parcel Monkey, i paid for the delivery charge from my end. However, the recipient has now received an invoice for ZAR 984.88 (£54) for customs duty, customs tax, documentation fee and agency fee. It was a small 1kg box which contained two t-shirts and some sweets. They are asking for more money than the value of the items in the parcel. I emailed parcel monkey who said i have no option other than to pay but this was not made clear at the time of booking. I will never use parcel monkey again and will not recommend it to anyone either. Be careful.
03/06/19 by Fatima patel
Turned up as confirmed on the day. Only reason they don’t get a 5 is because there is no call or update on the day when it will get picked up and it’s quite a large window.
03/06/19 by Customer
Fast and reliable
03/06/19 by Richard Ogunyemi - Customer
Never had a problem so far. excellent
03/06/19 by Vivien Friend
Good Service - Will use again
03/06/19 by Ray T
I was warned not to be a monkey. Should have listened. Will use another courier as have done before. PM are a bunch of useless lying money grabbing sharks Paid for a service to be collected before 12 on a Friday and delivered before 12 the next day. Item was picked up late afternoon on the Friday and was delivered Monday morning. I paid for a 24 your service. Was told this doesnt apply over the weekend. But happy to take my money and advertise this service though . Nav Ramiah is the CEO and must be loving the mug offs on his customers.
03/06/19 by Matt Mickler
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