We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,581 reviews.
Good service
14/05/19 by Graham McDonald
Cheapest international parcel postage by far. Great service, Ive been using them for years.
14/05/19 by Nzwargamer
Great service thanks.
14/05/19 by Customer
Parcel Monkey itself is good.
The only issue is with the service after that.
There is no idea given as to when the parcel will be picked up - not even a window of time for collection.
Not PM’s fault, but maybe this is the way to solve it.
13/05/19 by Ross
Good value for money, delivered on time with tracking. Couldn’t fault it
13/05/19 by Yvonne
My experience with parcel Monkey was satisfactory.
The mutli-parcel delivery to the same address was collected on the day stated and delivered as a stated as a 24hr service was selected. Pricing I found was cheaper than the same service from the same courier if done on their own online website.
Parcel Monkey website I found easy to use but the terms and conditions I found a little dracronian. The requirement to only use new packging and excessive protective material a waste considering the environmental issues around plastics..
Not an annoyed customer this time!
13/05/19 by Annoyed Customer
Very prompt delivery and easy to use
13/05/19 by Nicki Hutchinson
Very pleased with Parcel Monkey and the Royal Mail. Parcel arrived promptly and tracking it was easy.
13/05/19 by Mr Nuttall
Cheapest price I could find
13/05/19 by Max
Great website and price
13/05/19 by roger slade
Its always reliable and fast!!
13/05/19 by Nyamka
Thank you ! 5*
13/05/19 by Customer Aniko
My parcel never arrived and when the customer tried to find out what happened she was told it had been signed for by someone she has no knowledge of.
13/05/19 by Customer
THIEVES! THIEVES! THIEVES! I will never use Parcel Monkey again, I had to take my parcel my self to a Courier office as they never collected after numerous arranged collection dates, onlyI then for it to be returned and for myself to pick back up! This cost me £52 plus taxi fares to and from the Courier office..... STICK TO NORMAL POSTAL SERVICE.
13/05/19 by Kyle O'brien
I am happy with how everything went - the delivery was timely and the parcels arrived in Italy (from the UK) in good conditions.
13/05/19 by Customer
Easy to book - no issues
13/05/19 by STEVE AND LYNNE
Initially the process of arranging for the parcel to be delivered was quite good, however you have sent me this survey and I have not received the parcel yet????? Which means to give an accurate amount of feedback is not do able, perhaps send survey on service once the service has been completed. I just hope my parcel is not lost???
13/05/19 by Gareth Thomas Edwards
Great cost comparison service and easy to use. My go to place!
13/05/19 by GM
exelent service via parcel force price cant be beaten
no problems withe the great monkey
im impressed
13/05/19 by JTS
All went smoothly
13/05/19 by Mr A Kempston
Ive used Parcel Monkey several times to send parcels out to my family in NZ and cant fault the service. The parcels are collected on schedule and can be tracked both by the sender and the recipient so my son is able to see when they will arrive. Prices are competitive and I have recommended Parcel Monkey to friends and other family members.
13/05/19 by Willow
Good way to compare prices and easy to use
12/05/19 by Martin Ellis
Great service
12/05/19 by Customer
The driver that have to pick up the package dont have the mobile to communicate with you before collection so you have to wait all day there. When some inconvenience appears they are not helpful at all, and you even can talk just chat live and is very unhelpful.... And now my package is hold in destination because they dont receive the payment yet... ???????????????? and not one attends in weekends. ????????. So terrible
12/05/19 by Kharina
I research which is best cheap sent parcel from my house to Philippines. This company is bit cheaper.. They deal with DPD. So they another courier. It was engagement ring inside parcel. So DPD delivery to Philippines but custom house hold parcel in Philippines that my fiancee have to come custom house and have to paid Tax £33. She wait in office for 6 hours and took 3 hours travel go there and back. Total ;9 hours to collect parcel. Parcel Monkey didnot tell me about it. They refused refund me £33,
12/05/19 by Customer
Easy to use good prices
12/05/19 by Jennifer Morrison
1216804408 This my tracking number. Its been 16 days since i send an item with parcel monkey. This is a scam. Dont use this company they are an online service with the worst service ever
12/05/19 by Mandy Grace
Brilliant service with excellent savings on medium and large parcels! Smaller items can be cheaper elsewhere
11/05/19 by Terry Kiely
Great pricing however did not arrive between the 3-5 expected delivery
11/05/19 by Customer
Door to Door - UK to Greece excellent !
11/05/19 by Stuart Davies
Excellent with plenty of choice in price and carrier.
11/05/19 by Customer
easy, ontime
11/05/19 by Customer
Fast and prompt delivery
11/05/19 by Michele
Fantastic, picked up Tuesday pm,
Arrived Friday am USA. Thats what I
Call FAST.
11/05/19 by maureen ayrton
Delivered as promised, well actually a day early... not bad at all!!!
Thanks
11/05/19 by Poor Yachtie
Excellent service. Carrier arrived at promised time and no difficulty whatsoever
11/05/19 by Customer
Great idea this place. Love the selection of couriers, don’t even need a printer, Daves me going to the post office!!
11/05/19 by Marianne Brown
Efficient. Would recommend.
11/05/19 by Usmaan Zabair
I have always used parcel monkey and up to now i cannot complain
11/05/19 by Customer n earl
Although we have picked 24h parcelforce , parcel came two days late.
10/05/19 by Mica
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