We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
1. The parcel wasnt picked up when it was supposed to be (which i had taken a day off work for since pick up window is all day). 2. Was eventually picked up nearly a month ago now but apparently never arrived and tracking link isnt working. DPD (which parcel monkey use) have no record of parcel. 3. Was emailed to say further payment had been taken from my credit card since parcel weight and dimensions were wrong (they werent- i had them checked at the post office). And the money was taken without my permission. 4. Received a strange email from an unknown company (not parcelmonkey or DPD) asking for the address in Chinese characters - which i was able to provide but was still weird. 5. Terrible customer service. Can only send messages on their website and very slow and unhelpful. No phone number to call. I have wasted about £90 trying to ship clothes to china, and now they have apparently they have lost the parcel so apparently thats £250 of clothes down the drain too. DO NOT RELY ON THESE PEOPLE.
04/08/19 by BZCT
Consequent pickup and faultless delivery on time and did a great job re. Several of my very delicate parcels. Very pleased!
04/08/19 by Andrea Berthauer
Parcel did not arrive, I had gotten the insurance for loss for an extra 12 pounds for this exact reason. When trying to contact them (which is pretty much impossible unless by email) they told me that they are working on it. This has been going on for THE PAST 6 MONTHS. So I am left with a lost parcel, paid for nothing and on top of that paid for the insurance. Please if you are reading this look for another company, one that has a phone number that you can reach.
04/08/19 by Mihnea Negoescu
Rip off..., parcel monkey charges 53 pound extra plus original 12 pound charge for return of amazon product without informing me. Is it responsible and reasonable behaviour of a well known company? Orlco Art Wall Decoration Hand Painted Landscape Flower Wall art Abstract Palette Knife Gold Tree Blossom Oil painting On Canvas Family wall Living Room Art Wall Decor Stretched Gold 24X48inch
04/08/19 by Customer
Great price and delivered on time.
04/08/19 by Bipin Vadgama
I would recommend. Good service, good price.
04/08/19 by Customer
ALWAYS A SUPER SERVICE AT A GREAT PRICE ,ROCK ON PARCEL MONKEY
04/08/19 by Tim Quye
Two weeks after sending a parcel I received an email informing me they were charging me an extra £52 for my parcel due to the weight I stated being incorrect. The weight was correct and what they alleged the weight was was in permitted limits for the service anyway and when I challenged them on it they changed their story saying the dimensions were wrong and my parcel was nearly twice as long as I said it was. I provided evidence of what I posted along with the weight and dimensions and they wouldnt listen and refused to refund the additional charge. They kept changing their story and provided nothing but lies and deceit and they take make up facts to justify fraudulently taking money off you.
03/08/19 by Austin Hubbard
parcel picked as arranged, good quick service as always.....
03/08/19 by Zj
Parcel did not arrive
03/08/19 by Sup North Devon
Instant thank you
03/08/19 by QuanceCustomer
Absolutely fantastic service. Thanks
03/08/19 by Babak R
Used ParcelMonkey to send a parcel to Greece. Very easy to use, competitive rates, easy drop-off at local post office and parcel delivered within the deadlines; will definitely use again
03/08/19 by Cecile
Absolutely awful experience. I had a parcel which the customer stated he did not want to be shipped via PM as he had previous bad experiences with them. So a day after posting the parcel I asked for it to be returned to me. I am now on day 19 since posting it with PM and still getting shockingly poor customer automated style service responses which highlights that they have no idea (like quoting they will update me when the parcel is back in the UK, despite the fact that you could tell it had never left the sorting office in London) and are not at all bothered if you have very bad service. I will never use this company again. Disgraceful.
03/08/19 by hooson family
Very good survice
03/08/19 by Shirley Taylor
A service thats easy to use and is very efficient.
03/08/19 by Jennings
Parcel Monkey UK helped me Send a luggage from Bedford to Canada within 3 days I was truly amazed. I will Defo be using them again as I had no troubles at all. I highly recommend Parcel Monkey
03/08/19 by Ese J
First time I used it. Need something with 4 kg from UK delivered in Portugal. Fair prices, easy booking and quick delivery.
02/08/19 by Valter Calado
Collected and delivered as agreed.recommended service
02/08/19 by M Glover
Great pick up arrived on time. Was a shame they couldn’t give a time for delivery in Spain, but all good anyway. Great price too.
Thank you.
02/08/19 by Sarah Morris
So far used about 5 times. Collected and delivered without any issues. Website straight forward to use. Except for one consignment which was proabbly our fault for not packing properly and as such was discarded by couriers.
02/08/19 by Chris Lipthorpe
SCAMMERS NEVER ORDER ANY SERVICE FROM THEM Scammers, never deliver. I wait for 10 days, check the tracking and I notice the item never attempt for delivery. I post something back for a refund because is damage, cost 50 pounds. I pay extra to ensure the packing to be sure will be there on time for my refund. 14 days letter and 1 week spend sending this scammers emails, they ask me to pay extra to have the parcel back. So I lost 50pound for my refund because the time is passing+ 10 for posting the item +allweek of nerves and losing my time
02/08/19 by Natalia Toncheva
Collected on time ,Delivered on time
Excellent Service
02/08/19 by Terry Lewis
Collection done as said no problem
02/08/19 by Customer
all on time for collection,IF its on time at the other end,I will will be very happy with parcel monkey.
02/08/19 by Mr Michael Wilkin
I been using they service for years, they were initially good, however on the past month or so 4 parcels gone wrong, 1 was completely lost (8 bridesmaids dresses worth more than £800), the replacement parcel arrived damaged and with a dress missing. Another one awaiting collection at the depot, customer went to collect and been informed that it has been returned to sender, over a month later I still haven’t received it, and the last one no updates since the 5tj of last month. The offer of compensation was a joke and a bad way to treat a customer whom spend over 3K with them each month.
02/08/19 by Dennie Oliveira
Not even one star, BE AWARE, They charge £££ after parcel delivered with their error size or weight and take money from your credit card, no not trust them. use proper courier and be safe. it was their error and they took money from my credit card £52.60. I will close my account with them.
02/08/19 by Seyed
GOOD SERVICE FROM START TO FINSIH
02/08/19 by SANDRA CHALMERS
Easy and no issues at all. Will use again, thank you.
02/08/19 by customer
Spot on, would definitely use again
02/08/19 by Mrs Jeanette Rothera
BE AWARE - ANY ISSUES AND THEYLL JUST FOB YOU OFF. YOU KNOW YOUR DEALING WITH BABOONS WHEN ALL THEY CAN COME BACK WITH IS SOME GARBAGE FROM THEIR T&CS... Im afraid that collections are not guaranteed. This is mentioned in our terms and conditions as below: 2.6. Compliance with the estimated time of collection or delivery is not guaranteed and the company shall not be liable for late deliveries unless there is valid evidence of a period of 5 working days from the date the goods were scheduled to be delivered on. We do not provide telephony services to customers, as most queries require further input from the couriers, and we usually are provided with this in 3-5 working days, therefore it works better to operate via email or LiveChat.
02/08/19 by Daniel H
excellent service booked a next day collection and they did just that.Simple to book no fuss and great service all round ...will definitely use again
01/08/19 by Beth Kendal-wood
Prompt, quick service.
01/08/19 by Customer
Brilliant thank you
01/08/19 by Amjad
Parcel picked up Friday afternoon in Doncaster and delivered Saturday morning in Norfolk. All in one piece, price good, whats not to like.
01/08/19 by Alanh
Utterly useless - Cannot help you on their Contact page, they just tell you that you have to discuss with the actual courier - When you ask the courier, they tell you to speak to these lot... Terrible terrible customer service
01/08/19 by Leigh Clayton
Fantastic service. So easy to use .Will definitely use again. My parcel was collected and delivered so quickly.
01/08/19 by mary jordan
We are grateful for our parcel to Namibia to have arrived safely after less than a week. Wonderfull. Many thanks
01/08/19 by Erich Rust
The parcel was not picked up when first booked and do far it hasnt been picked up on the rearranged date - today despite a time span for pick up being specified.
01/08/19 by Sue
All is well.. fantastic as usual. Delivered to our door in Sri Lanka from UK on time.
01/08/19 by Mr S N Izam
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