We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
Sent over 1000 parcels, made about 20 claims for damage all rejected. If your parcel is undeliverable they dont return it (like most couriers do) they have it delivered to their address and make you pay for another courier to deliver it back and charge extra fees on top.Terrible communication literally no phone numbers. Pretty scummy company, I still use them because they are usually the cheapest and you get what you pay for. Be warned !!
14/07/19 by andrew russell
Sent daughter English items to japan always use parcel monkey thank you
14/07/19 by Sharon Kim Thatcher
Excellent service, easy to use and managed to save on my original quote from Parcelforce!!
14/07/19 by Peter Heney
Parcels arrived within time specified and in perfect condition
14/07/19 by Keith
Fast delivery.
13/07/19 by Martin Garner
Easy to use. Good price. Efficient service
13/07/19 by Ms S F Adams
Simple and easy
13/07/19 by Mr Mark Spiller
Good service.
13/07/19 by Maria
Very reliable website and offers good prices abd seevices. They never let me down!
I always use thrm for my business.
13/07/19 by Andras
Really good parcel service, although some parcel companys do not appear in quotes e.g. DPD, tend to use Parcel Force anyway which is handy as you can drop off at any post office
Never been let down by these guys with probably 50 shipments so far
13/07/19 by Dave Lang
Generally one of the better courier services I have used, I send on average 4-5 parcels a week with these guys and the only bad point is they have charged my card for additional weight or size, I weigh and size my item as im booking it so that is a bit frustrating, but I have not had any other issues and believe me with some of the companies out there you can have a nightmare!!!!!!! would recommend :-)
13/07/19 by Mr Doughty
I do NOT recommend using Parcel Monkey. I arranged for a package to be collected from Inverness and delivered to Cumbria. It was urgent so I was pleased to read of next day delivery. I made the arrangements on a Monday. Was not picked up for several days. The only way to contact them is by an internet chat. Everyday I had to send increasingly angry messages but felt that no-one was taking ownership of my problem. They just kept saying tomorrow.... Also it had to be collected from a shop which shut at 5pm. They wanted me to ask the staff to stay on until 6pm - just in case the courier turned up. I must have exchanged 20 messages. Insurance could be increased to the value of £1000, but my package was worth £3000 so I had to take independent delivery insurance. The only tracking number that I had was a PM number so I couldnt even track on the courier website. Package finally turned up after a working week and the delivery guy expected me to have a fork lift to get it out of the van. It was heavy, but they knew the size and weight when I made the booking. If it had come on time, I would have had several builders to help.
13/07/19 by Debbie McCall
So far no impressed item not collected after nearly two weeks. Had to chase this not a way to run a business. Contact very difficult, no calls or interest in sorting out the problem even after paying for a reputed quality service
13/07/19 by Christopher
website great.Have used many times.Keep up tthe good work Parcel Monkey.
13/07/19 by ray murray
Good service
13/07/19 by Kk
I have waited in for two days running now for my parcel to be collected. I booked the collection through Parcel monkey and the courier was parcelforce. Still no collection and I am guessing Parcel monkey take their name from not actually giving a monkeys!!!! The customer service chat just keep saying it has been re scheduled which is no good to me as I have a job to do and cant wait around on the off chance that they may finally provide the service I have paid for. The recipient was expecting the delivery on monday so there is no chance off this now so no only have they wasted my time but the recipients time and there is no apology, no offer of a faster service, no offer of a refund. Absolutely useless and I will NOT be using them again. Yes they are cheaper but whats the point if you dont get the service anyway?? If they ever turn up and the parcel actually gets delivered then it will still be too late for the recipients needs ................. USELESS, AVOID AT ALL COSTS!!
13/07/19 by Karen Thorne
At first I found it easy, economical and pleasant to book, then was a bit annoyed that I had to print stuff. However, in the end after the parcel swiftly got delivered to Italy from UK - it was a pleasant surprise - at the efficiency of the service. Keep it up guys! Many thanks. Kap x
13/07/19 by Kap
Great and super fast as usual!!!
13/07/19 by Kerry
excellent service
12/07/19 by Kamaljit Bharj
I saved over £4 and printed the label at home so easy just to pass the parcel to the Post Office!
12/07/19 by CustomerLesley
Not only was my parcel two day late it managed to grow in size and gain an extra 11.9kg. I think they are scammers . I know that I sent it to america so does that mean that when it lands they supper size it. by force feeding my box. That sounds like cruelty to boxes and sizeist.
12/07/19 by VICKI
ParcelMonkey provided me a very good service, it was very simple and quick to arrange my delivery and the cost was very competitive, my item was delivered next day and my customer was delighted
12/07/19 by Roland
Disgusting service would never use this company again!! Paid £30 for a glass shower door and toilet to be collected. Insurance was brought on top of this covering both items to the full value of £130 and £250. Glass shower door arrived snapped in half back to Victorian Plumbing.. Thrown straight into the bin as it is in such a bad state as per the pictures provided from VP no care has been taken with this package and looks like it has been thrown multiple times with force. I now receive an invoive teling us to pay a further £52 as the weight is wrong. The weight given was correct as it was labelled on the box sent out by VP and cant be wrong due to HSE legislation.. Now after that excuse has failed they have said they do not take glass. We were never informed of this nor when we told them we were trying to return a glass shower door was this mentioned. They are now refusing to pay our insurance and want another £52. £52 extra for what you delivered my door broken in half and im now getting no refund for the company you havnt provided the service so how on earth are you asking for more money? Refusing to pay out insurance taken on the item. Customer service is awful would never use again!!!
12/07/19 by JB
Fantastic service for a reasonable price Highly recommend
12/07/19 by Happy Customer
Really great service. Collected on time and delivered with in 48 hours.
12/07/19 by Victoria
used this company for a few years now with more or lell no issues, but in one week they loose two parcels and did not keep me updated, i had to send messages to them on the report a fault, then they say they will keep me updated but they did not, i had anther parcel booked for collection and at 17.30 i send a message to say its not been collected, they advise me that its up to 18.00 collection, but last month when i chased them at 17.00 they said it was upto 17.30 collection, on both occations i waited, but they were never collected. service is so bad, i will not be using this company or recomending this company any more, i would give zero stars if i could as its only when you have issues that you really see how good the customer service is.
12/07/19 by David Hill
Very pleased with the system. It ran smoothly and communication was good.
12/07/19 by Karen Bevan
Great service, and good value.
12/07/19 by CHRIS ATKINS
Fast, cheap, easy to track and parcels delivered in perfect conditions. Excellent service!!!!
12/07/19 by Customer
Parcel Monkey, always good.
12/07/19 by Martin Millan
Excellent fast service at unbelievable low prices. The bezt there is.
12/07/19 by Customer
Good delivery service
12/07/19 by sheldon roberts
I sent a parcel to China in March and it is now July and my parcel has not arrived. Everything was going well, the parcel was listed as out for delivery on the due date, 16th April. Then things started going wrong. All information stopped.When I asked for an update I was eventually told that it was held in customs even though I had seen a message stating that it was out for delivery. (that message had now vanished!). In June after sending many messages and getting the same answer I asked the company to finally accept that the parcel was missing and pay me the £70 that I had insured the parcel for.. I never got a direct answer, the request was avoided. Now, in July I have been asked to provide a detailed description of the parcel and contents and an invoice for the goods I was returning,even though they had still not admitted it was missing. I gave a full description of the parcel and contents, I also explained that I did not have an invoice (I failed to print it when I made the order as it was available to view on the sellers web site, and now 5 months later the sellers web site has disappeared). I did however offer a copy of my Paypal receipt which shows the companys name and address and the amount paid, Today I have had a reply- an exact copy of their previous message. Its as if they havent even ready what I have said. There seems to be no customer care and they are incapable of dealing directly with customers when problems occur. They boast on their website that they are proud to have a 98% success rate. I must be one of the unfortunate 2% and now they are trying to avoid paying the insurance money, a service I paid extra for! Parcel Monkey does not provide a customer friendly service. They may be okay if there are no problems , but if you do have a problem, dont expect any help.
12/07/19 by kath wolstencroft
Excellent service with good prices. Wouldn’t go anywhere else
11/07/19 by Kerrion Marsh
great service, loads cheaper than going direct to the courier
11/07/19 by Matt Sier
Easy and neat, parcel can be picked up at your place so you dont need to drive it around, and you can track its itinerary. Whats not to like?
11/07/19 by MGA
first class service again... will definitely using again
11/07/19 by Jan Nelson
Happy to review this if I ever get it collected but it was due to be collected today and nobody bothered to turn up, collect it or even keep me updated as to what is going on? DO NOT USE
11/07/19 by Andy Edwards
Always a pleasure, never let me down yet ????
11/07/19 by Customer
On time everything.
11/07/19 by Customer
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