We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
Better prices than I can get direct. I send parcels sporadically so not enough for a contract but enough its very convenient to have a reliable collection system with all my details saved.
08/08/19 by Ojewellery
I have always found Parcel Monkey UK very good
08/08/19 by CutlerySearch
Never picked parcel up on the Friday even tho the person stayed in from 8.6.30 got a message saying couldn’t pick it up as no one there. Got a message of the guy I’ve arranged collection from on Tuesday saying it’s been collected it’s now Thursday and I have had no email and I still haven’t received my parcel. I’ve sent 3 emails and still not had a reply. Dreadful service would never use again
08/08/19 by paula kirk
Easy drop off, and fairly quick delivery.
08/08/19 by R McColl
It took from 31st July to 7th August to deliver a 24 hr parcel
08/08/19 by Melanie Banfield
Excellent value, £11 to send my parcel against a £26 quote with Royal mail.
No contest.
08/08/19 by Chris Roberts
good service
08/08/19 by Customer
Excellent service, parcel picked in the UK at the time slot given and arrived in Portugal 3 days later.
08/08/19 by Colin Hore
When an international 2 day service is paid for at £27 but the item still hasn’t arrived after 6 working days... At what point do Parcel Monkey take any kind of blame or offer any kind of compensation?! The 2 day service was chosen as the item simply had to arrive within 3 days! It states on the information for the type of delivery service “Your item will be delivered within the international time frame specified” - THIS IS A LIE!!!!! The incredibly unhelpful online chat assistance stated that a claim could only be made AFTER delivery! The fact the item may or may not be eventually delivered is not the point! The point is that the item should arrive within 2 working days! DO NOT USE PARCEL MONKEY FOR DELIVERIES TO FINLAND!!!!!!
08/08/19 by Luke
Great service, quick collection and fast delivery from UK to Germany. Easy labels. Would use again
08/08/19 by STG
very easy use and good price
08/08/19 by jeremy holland
Very nice.
Best price and good service.
08/08/19 by Pavan Avadhuta
I paid £37 for next day collection, waited in my apartment all day, then at 6pm found out someone had supposedly been to another courier (nobody rang my buzzer or called my phone) I’ve tried to contact parcel monkey but no reply, I, then contacted Royal Mail, they replied and said I need to speak to parcel monkey. 1 week later and my parcel is still waiting to be picked up. I’m now out the country, I tried to rearrange delivery online for one weeks time, but it only allows me to book a few days in front.
08/08/19 by Daniel James Davidson
spot on as always, Parcel Monkey once again did exactly what it said on the tiN,
07/08/19 by Porky
Parcel monkey service is good. But the courier used in Sri Lanka is a bogus company. Charged customs duty for an item not chargable. Recipient has paid customs duty almost similar to the currier charge.
07/08/19 by Mr J Mal
Very fast and reliable.
07/08/19 by Customer
Excellent from beginning to end
07/08/19 by Customerval
I paid for a delivery using Parcel Monkey as a Business partner of DPD.When rthe first issues with DPD appeared, I tried finding a way to contact Parcel monkey customer service, but it was impossible as their website just suggests to contact the DPD and there is no other channel. After unnumbered issues, (starting from delivery delay, wrong information on the boxes where, terrible customer service, wrong delivery date, paid for upgrade but it was delivered in weekday, parcels lost for few hours and broken boxes) I asked directly to DPD to have a full refund on the delivery payment which they agreed and apologized, however they couldnt, because the payment was made with Parcel Monkey.I received few days later a form for DPD´s review From Parcel Monkey which I filled and gave me finally the chance to contact customer service. They said that they will request a partial refund for this situation, which is absolutely unacceptable as I provided all the evidence, not only with pictures but emails exchanged with DPD. Since last week they havent replied anymore to my internal messages and documents attached. I want my full money back and a compensation for all this annoying issue and the time spent on phones and emailing to solve this.
07/08/19 by Santiago Quintana Bifolco
Very good service. Thank you
07/08/19 by Mrs CATHERINE MCGARRIGLE
Parcel arrived damaged
07/08/19 by Customer
Concerned that tracking progress was not available for the first few days and now the item is still at Customs in Lusaka.
07/08/19 by Jonny
This was the first time I used Parcel Monkey it was recommended by Amazon as a way to return goods.
I found it easy I printed off the postage label and presented it at the post office. Off it went delivered in no time.
The item was 15kgs with a value of more than £60 which is the standard insurance with postage. So an additional £1.20 had to be paid.
All in all a very easy experience.
07/08/19 by Alan Hexham.
It was easy all the way. Easy to book and easy to payon line and easy to download label., It was easy to hand in the the local Post Office.
I handed it in to the Post Office at 4pm and it was delivered ouside London 11am next day.
I was also able to tack the parcel all the way.
Five Stars
07/08/19 by rosie scotland
You are very professional. Thanks
07/08/19 by Tam Iyalla
Absolutely dreadful service! I booked a 2 day delivery to Finland with DPD through Parcel Monkey and a week later my son is still waiting for the parcel to arrive!! I paid £27 for an express service that is shockingly slow to say the least. Hopefully I will be getting a full refund but not sure I should hold my breath as customer service hasn’t got back to me yet!!
07/08/19 by Customer Debi Bournemouth
Excellent service polite good price
07/08/19 by Customer
The worse company In have every had to deal with. The left hand dont know what the right is doing. No customer service what so ever. A contract is entered but do they care no.
07/08/19 by Leslie Thomas Orchard
quick, easy and inexpensive. easy to understand instructions and all relevant customs labels etc supplied for you.
Excellent Service
07/08/19 by Universal Hardware Supplies Swansea
Great service and good systems
07/08/19 by Brian
Quick and easy. Clearly shows available options and very easy to use.
07/08/19 by WENDY F
Delivery time of 2 working days UK-Germany
07/08/19 by Customer
Excellent service . Very good price
07/08/19 by Customer michelle marrow
When you need to send a small package abroad the price and service is spot on. They will even collect the parcel.
07/08/19 by Helen
Excellent online system, good prices. Just some confusion when I had to change the collection day, which then wasnt re-confirmed.
07/08/19 by Erik Hamburger
Cheap, parcels were collected with no delays and arrived to destination country within 2 day. Perfect service!
07/08/19 by Customer
Excellent service all the way
07/08/19 by M.A..
Got quote, Quick, prompt pickup and delivered when said
06/08/19 by CMey
So easy to do! Good price and really friendly driver, fabulous to be able to offer weekend deliveries to my customers, and everything turn up on time and safely! Thank you!!
06/08/19 by Jo
Good service
06/08/19 by Kamaljit Bharj
Amazing company, fast and easy ????????
06/08/19 by Wayne
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