We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
After days of waiting in for delivery,still not received item.No attempt had been made by the drivers to deliver item.No call back by courier only to be told today (only because I Rang)that it is being delivered with a broken leg.Please advise me what to do.
12/08/19 by Customer Karen Allen
I love using Parcel Monkey, but find that the DPD pickup points often try to avoid taking the parcel, even though PM/DPD have accepted the booking and the parcel is charged on the basis of its size and weight. I have three local pickup locations and all have tried to refuse the parcels which makes it difficult to know where to go next...
12/08/19 by Customer
Swift efficient service kept in formed and collected parcel in time span given. Would use again.
12/08/19 by Ann
Very good service
11/08/19 by Customer
finally found what I was looking for, excellent service
11/08/19 by this.and.that.vintage
Another very fast delivery from UK to Republic of Ireland.
Thank you
11/08/19 by Trudie
The Trustpilot very quickly,and kindly working.
11/08/19 by Customer
great service,fast and proffesional
i would definitely use again
11/08/19 by Cristian Stoica
Very good experience with the parcel delivered to Edmonton in Canada within 3Days.
Well done
11/08/19 by Kevin
I have used Parcel Monkey for both my Domestic and Overseas shipping for many years now and couldnt recommend them more..
11/08/19 by Bryn10_2 EBay Seller
Easy drop off, no fuss, tracked all the way and l will use again.
11/08/19 by Customer
Great experience from start to finish
11/08/19 by Inaki
Excellent service!
11/08/19 by Customer
Convenient but some issues. However, the site did not make it clear that additional checks were required by the underlying delivery provider. For example ID and signed authorization (from the recipient - difficult to arrange at short notice). This caused an unexpected delay of several days to what was expected to be a 2-4 day delivery.
10/08/19 by N Patel
Fast delivery to Australia, No problems.
10/08/19 by Keith
Very polite and efficient service, but I would appreciate a specific collection time slot, so I dont need to stay at home the whole day waiting.
10/08/19 by Customer
Excellent speedy service. We chose DPD and could track the parcel all the way to Spain
10/08/19 by Customer
Great service! Easy and fast! Definitely recommend! Thank you to make myself and my family happy!
10/08/19 by Customer
It was the first time I had sent s parcel and they were very efficient.
10/08/19 by James Windsor
2nd time using Parcel Monkey and again great service
09/08/19 by jason freedman
Good all round service
09/08/19 by Ronald Woolhead
Very easy simple process from arranging pickup ,payment and tracking .
09/08/19 by David hyde
very happy with service
09/08/19 by sandra morton
Booked with no problem, collected on time and delivered in perfect time and condition. Would absolutely use again and cannot recommend enough.
09/08/19 by MCCALLUM
By far the best service Ive used, I tried parcelhero and they then tried to scam extra money out of me.
Parcelmonkey have been a godsend with sending parcels and couldnt praise them enough so keep up the good work
09/08/19 by Customer
I have used parcel monkey several times and I have always been very pleased with the service. I recently used them for ten boxes as I was moving house, and they all turned up in one piece! Reasonably priced too. Thanks again!
09/08/19 by Customer
GOOD SERVICE WOULD USE AGAIN
09/08/19 by BOB REED
Much easier to use this service
09/08/19 by Mr k
Great service as always. Door to door service, tracked, signed for and both myself and the recipient kept informed by text.
I have never had a problem using parcel monkey couriers.
08/08/19 by chrislighten
Easily negotiated on line structure for booking parcel pick up. The service was excellent from start to finish
08/08/19 by suze
Collected on time in N.E. Lincolnshire and delivered to France on time. Brilliant.
08/08/19 by John Bone
Great service! Speedy collection and delivery!
Thank you!
08/08/19 by Customer
Absolutely hopeless from start to finish - avoid like the plague. Its often the same price to book direct with the couriers and save yourself the hassle of dealing with this terrible outfit as an incompetent middleman. Booked a pickup late at night but 2 hours inside the window where collection would be the next working day. I completed everything correctly and paid in full but the order status showed "theres a problem, please contact us". No online option to just cancel it and book with someone else. Customer services dont open until 8am so by the time theyd fixed things (and wouldnt tell me what the problem was) the collection was now delayed 24 hours. They refused to give a partial refund for my inconvenience. Was given a 1 hour slot for collection but it didnt happen. Ended up asking for a refund as I object to giving any money to a company that clearly doesnt give two hoots about customer experience.
08/08/19 by Greg Gerrard
Parcel delivered very quickly by Chronopost in France. Driver that collected parcel in UK could speak hardly any English and told the collection point lady that the parcel was not in the system and left without the parcel, after several phone calls thesame driver returned and collected parcel. Spoke to parcel monkey by live chat and was told i would receive an email updating me on the status of parcel. No email received. Not very good.
08/08/19 by Customer
terrible... was supposed to be 24 hour delivery and essential this package was there on time as they were records for a concert.... they were sent on Thursday 1st of august and they still havent been delivered... I called the depot on Saturday when I knew they hadnt been delivered and they apologised... but its now Thursday - a week later and still have not been delivered..!!!
08/08/19 by Jason
Excellent service shipped to France in 3 days
08/08/19 by MD Mazharul Islam
Very good service, very helpful and friendly
08/08/19 by Hisham Abuzant
Great excellent
08/08/19 by Ronan
Good service
08/08/19 by Customer
Easy fill in form, epic fast delivery to Texas
08/08/19 by Mark McGaughey
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