We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
Fantastic service!
22/07/19 by Customer
Great service
22/07/19 by Barbara Hill
Awful, couldnt be worse! I ordered & paid by Paypal & Parcel Monkey never downloaded labels. They sent me no pick-up & no drop-off info. Impossible to communicate with Parcelmonkey by phone or email. So I posted my parcel independently by Parcelforce. No further info from Parcelmonkey at all until this Trustpilot review. Parcel Monkey didnt deliver & havent refunded my payment. No service & no Refund- apalling!
22/07/19 by Edward Hamlyn
Easy to use online booking. Collected and delivered on time.
22/07/19 by CLS Aberdeen
Parcel arrived in France quicker than predicted. Great service
22/07/19 by Gerald White
Parcel arrived damaged. Very disappointed. Having to make a claim through Parcel Force for hundreds of pounds.
22/07/19 by Stuart
Great value, and great service as always.
22/07/19 by Customer
Value for money, good straight forward service!
22/07/19 by Paul.L
Money was taking off my account twice and never get a refund back even when I emailed several times
22/07/19 by Customer
Same or lower price than others and being fair a great service!
21/07/19 by Manuel Gómez
very Quick service... no issue. Keep it Up
21/07/19 by Jarek
Parcel collected on time and delivered a day early . What a great service would definitely use again.
21/07/19 by Customer
When sending a parcel it always has arrived safe and on time. Also Parcell Monkeys prices are very competitive to other companies.
21/07/19 by Tricia G
Really pleased with the service having had bad experience with other companies in the past. Collected and delivered on time and at a very reasonable cost. Thank you
21/07/19 by Peter Hasler
Sent a parcel to Australia and after it was delivered I was charged extra. Obviously had no comeback but when I sent did exactly what was asked. Have been trying for some time to sort out but they just dont seem to be interested. They will not for whatever reason contact the delivery agents and have now dismissed the matter stating that as I did not take a photo of the parcel prior to shipment, I have no comeback. I ask, who photographs parcels before sending. DO NOT USE.
21/07/19 by Mr Warren
Excellent service
21/07/19 by S bailiey
As all ways a great service
21/07/19 by Customer
Best service-pick up was prompt and courteous. Delivery was on time-will use again.
21/07/19 by Fanny,
I am pleased to inform you that Services was an Excellent and on time reached.
21/07/19 by Customer
You did excellent as usual,..
21/07/19 by Susan Kay
Excellent and reliable service,well recommended
20/07/19 by M Glover
Did not arrive. When I returned from holiday I checked the tracking service. The parcel is on its way back to me. Recipient did NOT receive any notification to collect it and is unaware of any attempt to deliver it.. Total waste of time and money. Will not use this company again.VERY dissatisfied.
20/07/19 by Hilary
Easy to use and organize. My first time using. Super stuff!
20/07/19 by Keri
another great really quick delivery to the USA
20/07/19 by NIKKI4GILES
All went well
20/07/19 by Mack
Worst ever company booked for 3 day international service dpd 20 days gone still in transit useless customer service and charged £8 my debit card unauthorised said weight was more thats a lie because i did weight from postoffice before sent stay clear from this company All their reviews are fake read bad reviews go with other company
20/07/19 by Hamza
I was blown away at the speed my parcel was delivered to South Africa. Thank you for making it so easy to spoil the grandchildren
20/07/19 by k Jodrell
Booking the service was excellent; but executing it is terrible. I was told my parcel would be picked up on Monday July 15th & delivered the following day. Up till now the parcel is yet to be delivered, and my efforts to contact Parcel Monkey through their ‘Contact Us’ email has been futile. Can you please help beg them to deliver my parcel?
20/07/19 by Ade
Quick delivery. No problems whatsoever. 5+
20/07/19 by Customer
The service I received was dreadful. I booked my collection in for Express 24 for 15 July. I took annual leave to wait for collection. No collection happened. Had to take next day as annual leave. Parcels got collected on 16 July but didn’t go Express 24 went on 48 hour service so missed their connecting transfer. Dreadful customer service just kept saying sorry but sometimes sorry isn’t enough. What a terrible experience. Never again
20/07/19 by Morrison
Great value . Parcel was delivered intact. There appeared to be a problem with the first attempted delivery, but all was well the 2nd time.
20/07/19 by CHRIS ATKINS
Absolutely superb service. Used them many times before, sending items to Greece ????????,
Arrived on time as stipulated on the website.
20/07/19 by Terry Mc Auley
Good service
19/07/19 by Customer
Good servuce
19/07/19 by Manoj Srivastava
The Worst company, I have posted my item with parcel monkey it’s been over a month that I’ve been waiting to receive my post back they didn’t send my post they said they don’t service on the area where I have send it to so basically they replied that the post never went out of the country so I should’ve had it back Within couple of days and I have been waiting for a month they keep saying we are apologise but we will contact you once we have the post back the post where are never left the country, they don’t even have a contact number to contact them and they never contact you except by emails and they keep saying we are sorry but they don’t do anything about it I am so disappointed very frustrated very angry if there weather -10 zero I would’ve give them -10 zero stars they don’t even worth a name of the store but unfortunately what can I do as a customer I’ve just have to wait I don’t know how long More to get my post back and my money they haven’t even sent my money back which I’ve paid £70 for the courierI tell you people do not trust this company do not even think about them they are cheap but they will stress you up and you end up losing your items and get stressed
19/07/19 by Dora
Very professional
19/07/19 by antoniow6
Afrer Hermes did not turn up to collect a large parcel, Parcel Monkey was great to sort out an alterntive.
19/07/19 by David
Will be using this again as I was happy with the service I had in sending a parcel from London to Italy.
19/07/19 by A.M.
You don’t respond You are a day late And I asked for a C what I haven’t received
19/07/19 by Customer
I delivered more than 30 medium size boxes (from UK to Italy) for my relocation: they arrived in time and in perfect condition. It was a great service!
19/07/19 by Alina
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