We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
Arrived safely.
17/08/19 by WILLIS KABAMBE
Truly exceptional service.
Super quick and very cheap!!!
Highly recommended....
16/08/19 by Customer
Absolutely amazing service . Parcel picked up on time and delivered next day as promised
16/08/19 by Customer
Excellent service
16/08/19 by Customer
Use this service a lot web site easy to follow simple customs forms, continuous tracking, you can have parcel collected from home or drop off at post office.
16/08/19 by Penny Barnden
Great value for money, efficient and quick delivery.
16/08/19 by L Lawrence
very good and helpful love that you can see where your parcel is going on the tracker, i send a lot of parcels to Australia , if you have a problem you can email and they respond instantly to help you out , thank you parcel monkey
16/08/19 by cindy
Had to wait over an hour for the label to be ready to print!
16/08/19 by Ms Bridget Castle
System was down, at last I got my label but then 2 hours later it was canceled and I was promised a new label that never showed up, had to contact you again, got a new label and when the parcel force came to pick up my parcel he told me that I had 3 parcels in his system to pick up!!!! Really confusing and very stressful procedure
16/08/19 by D F Nielsen
Parcel Monkey was very easy to use and a great website experience. However the 2-3 day DPD service took 4 working days (6 in total), and the parcel arrived too late for the event. £72 down the drain. Not Parcel Monkeys fault I suppose, but the overall experience was a failure.
16/08/19 by E. Lim
After a very disappointing experience with another parcel operator, I turned to Parcel Monkey for a last minute same day pick-up, and they didnt disappoint. Very happy with the service, and can recommend to all.
16/08/19 by Dee
First class!
16/08/19 by Firefly
Affordable and reliable
16/08/19 by Customer
Servizio terribile e scarso supporto post disservizio. one of the 3 boxes i delivered never arrived at destination address, was sent back completely ripped off to the sender, left outside the house and none contact myself or the sender. If i go online it says that it was delivered to the right address and collected by the receiver.
15/08/19 by Susanna Rota
Was picked up quickly after booking.
15/08/19 by Customer
To be honest... Im not sure if its the monkeys at ParcelMonkey or the couriers they employ. Regardless; my package that I entrusted to them to pick up and deliver was not picked up and delivered. Not once, but twice. There was not to be a 3rd time. I ended up driving to pick it up myself. Still awaiting the refund and if thats anything like the last delivery, it wont happen. Your choice. Make it a good one. If you have an actual monkey on hand, tell them to get the parcel. Failing that, say a prayer. If youre not religious; get it yourself. That is my experience anyway.
15/08/19 by customer
Be warned I have just been charged extra for sending a parcel SMALLER and LIGHTER than what I actually booked. I share below a quote from the email they sent informing me of such. “Using the dimensions you provided, this equates to a volumetric weight of 4.30kg and this is the weight you were originally charged for. When weighed, laser scanned for precise measurement and volumetrically calculated by the carrier, they have informed us that the correct billing weight was in fact 4.00kg. As we are charged for each kg handled by our courier partners, we have no alternative but to take this additional payment, as was specified and agreed to at the time of booking.” I gave them the opportunity to respond to my query on this before writing this review and to my amazement the additional charge stands! I spend thousands with courier companys each year and have never paid extra for sending a smaller parcel than book!?
15/08/19 by Customer
The parcel was not collected until two days after the due collection date. I have just had to refund my customer in Portugal £35 because of the unnecessary damage caused by the carrier despite being more than adequately packed in banana boxes and wrapped in bubble wrap. I think they played football with it. I intend claiming compensation.
15/08/19 by Customer. G.Ravensdale
Everything was good
15/08/19 by Customer
Easy to use website and great prices!
15/08/19 by Yvonne Bell
Really excellent! Fast, trustworthy, good communication!
Ill be happy to use again and again...
15/08/19 by Kyriakos Papadkis
Quick and easy to use for any package delivery
15/08/19 by Wlliott
I posted a parcel to the US from the UK. Everything seemed to have gone fine. Then about a week after my parcel was delivered I received an email purporting to be from parcelmonkey that I thought must be spam. The appallingly written email suggested an extra payment was due because my parcel weighed 2kg over the stated amount (it most certainly did not!). The email also said that an attempt had been made to take payment for the extra amount (it hasn’t) and that my account has been suspended. I contacted Parcelmonkey expecting them to confirm the email was a scam, but it seems the email was in fact from them. They have provided no evidence that my parcel weighed so much more than I know it did, nor can they explain the inaccuracies in their communication, and have told me that I must either provide photos of the parcel, or provide payment. They have not yet told me how they would like to receive payment but I will not be handing my bank details over as this all feels very dodgy indeed. Proceed with caution.
15/08/19 by Customer
Easy to use and quick delivery
15/08/19 by Pauline
First time I have used this service. Found it to be really straightforward and easy to use and very good value. Would recommend to anyone and will use again.
15/08/19 by Jerry E
This is the 3rd time Ive used parcel monkey. And once again Im extremely happy with their service. Easy to use and my parcel always arrive on time and in good condition.
15/08/19 by Customer
My parce was delivered super fast and in perfect condition
15/08/19 by Vanessa
Very good service
15/08/19 by MR
excellent and value for money service
15/08/19 by Tom Muirhead
Easy to use, reliable.
15/08/19 by SP
Really impressed with this service! First time using it and it was quick and affordable.
14/08/19 by Summer
Efficient service and very reasonable price.
Thank you!
14/08/19 by Cathie
I have found Parcel Monkey excellent for Service and Value and would recommend them to anyone!!
14/08/19 by Hugh Maclennan
Just a week to get to corfu good prices
14/08/19 by Marilyn Hall
Everything was handled and delivered in a professional manner
14/08/19 by Stuart
Fast delivery, thank you
14/08/19 by Ilse
Easy to drop off, good packaging instructions, a little challenging tracking on the website but generally overall would use again.
14/08/19 by Louise Harman
Perfect collection and delivery of twelve boxes from North of Ireland to Scotland.
14/08/19 by E S Northern Ireland
Excellent service. Will use again.
14/08/19 by Mrs. E A Bowron
Very easy to use and at very competitive rates
14/08/19 by Ian
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