We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
Excellent as usual. Tracking is accurate which gives peace of mind
19/07/19 by Susan
I used Parcel Monkey to return an expensive shower screen. There were two identical boxes collected but mysteriously only one arrived. Parcel Monkey were unable to ever provide an explanation as to where the second parcel had gone. I was not entitled to a refund as I could not take out the expensive cover as the item was glass. I took the risk that the item would be broken, but not that it would just disappear into thin air. It is extremely frustrating that there is no telephone number; service was slow and mechanical through the online chat portal. Finally, I received a refund for the cost of the courier service but I am nearly £1,000 out of pocket on the shower screen. Furious doesnt cover it. I would never use this system again - there is zero visibility on your item and its whereabouts plus a serious lack of customer care.
19/07/19 by Katie Roberts
parcel arrive on time, easy drop off at post office
19/07/19 by Lucy
rubbish service and will never use again. shipped some books overseas, was returned without any information, then the shipment disappeared in the UK for more than 20 days!!!!
19/07/19 by Xiaolei Fan
very disappointed on how long it took to deliver parcel
19/07/19 by margaret
Easy booking, fast, no fuss delivery at a very reasonable rate, will use again!
19/07/19 by Jane Fraser
Easy to use and cheaper than the rest. Arrived within estimated time in Canada.
19/07/19 by AUSTIN
Clear, easy to use web site and the selected supplier in this case DHL delivered the shipment without any problems. Excellent service.
19/07/19 by simon norris
Twice parcel monkey failed to pass instructions to the chosen courier regarding the safe collection location on my parcel, resulting in 2 failed attempts to collect my item resulting in late delivery to my customer, I will not use parcel monkey again.
18/07/19 by Customer
Great service ....delivered very quick
18/07/19 by Customer
Parcel Monkey have on all occasions come through with the utmost high quality service provision.
Their prices are ridicuously competetive in a very very good way.up against the more traditional methods.
I Recommend PM highly and please give the company a test .
I did and 3 years later their performance rate is
100%
18/07/19 by John Goddard
Very easy site to use. I booked my delivery and it was at its destination in less than 24vhrs.
18/07/19 by Mr kenneth watkins
Thank you! Excellent Service
18/07/19 by Customer
Poor updates according to the website this parcel still has not been collected or delivered and this is a week down the line.
18/07/19 by Andrea Preece
Quick and easy to use
18/07/19 by Ian Smith
Sent a parcel with correct dimensions and weight. Infact, to safeguard myself I over allow. Home scales - 2.089 kgs. Post office scales - 2.112 kgs. So, Parcel weight. - 2.2 kg was paid for. I have received an email taking additional payment for my parcel as it weighed 4 kgs. A jumper and pair of Jeans in a parcel bag weighing 4 kilograms? Currently disputing the payment but can see this being a bigger issue as they continue to do it. Just be wary, and photograph/record what you can as I have done. Good luck.
18/07/19 by Aaron Coelho-Coady
I always pay for 24hr service and usually get it but not my latest consignment PBCC 3605289001/2/3 PLEASE ARRANGE FOR REPAYMENT NICHOLS
18/07/19 by BARRIE NICHOLS
Great, fast and the best price on the market.
18/07/19 by Gabriel
I am giving one star because the parcel when arrived on destination was not delivered at home . Was asked my mum to pick it up from local post office . I dont understand why but this is not What I paied for.
18/07/19 by Eleni
Good service
18/07/19 by Customer
My parcel arrived to destination within estimated time given. I will definitely recommend to family and friends.
18/07/19 by Customer
Fab, Brilliant!
17/07/19 by Dave
Parcel monkey are cheapest around to send parcels. For my particular parcel , the post office would charge £14.98. I checked. But parcel monkey charged 9.84. Well pleased
17/07/19 by Mrs fiona margaret khamari
Do Not Use: Very easy to book, but then you cannot communicate at all, and their customer service is non existent. Took my money, and failed to collect a parcel, no communication, wasted hours of my time chasing, still no response. Have booked TNT They give the couriers they book a bad name too. DO NOT USE, NO MATTER WHAT
17/07/19 by neil ainsworth
I booked two parcels with DHL, via parcelmonkey, on a one day service....they eventually delivered one package after 7 days and the other after 10 (the driver failed to call the receivers number provided when he could not find the entrance). My frustration with Parcelmonkey was that you cannot speak to anyone and have to use their messaging system to try and sort this out, however they dont ever have the chat type response available and so its a long drawn out process with responses from a different person each time. I was sending a customers product for repair and this could cause me to lose the contract going forward. I was very angry with the whole time wasting experience caused by DHL and asked Parcelmonkey for my money back as a sign of good will.....however, they sent a long-winded response with details from the terms of use to state that even when an item is delivered 10 days after collection, they were within the agreed service levels. OMG why not refund a small credit for the sake of goodwill and trying to keep a customer happy....typical of a large organisation focussed on volume and profit and doesnt give a (parcel) monkeys if my business continues to use them.
17/07/19 by Simon Rhodes
Brilliant. Sent parcels to Jersey via parcel monkey , delivered in 48 hours. ????????.
17/07/19 by Stan.
so easy to use,very pleased
17/07/19 by Mike Hole
work very well
17/07/19 by peter
.quick and easy to use fair price
17/07/19 by John Allen
Friend texted me from airport to say she had left her suitcase in her room at home and could I get it sent to Cyprus!! Love a challenge but parcel monkey were fab and it arrived via DHL 2 days later . Excellent service from all involved x
17/07/19 by Lesley
A great service from drop off locally to delivery in Austria. Reasonably priced and quick delivery.
17/07/19 by Martin Kilroy
Excellent service
17/07/19 by MRS AMANDA CLARKE
Brilliant service, sent items to my daughter in Australia on 5 day delivery , arrived in 4, will be using again , great price also
17/07/19 by Barry
Exercellent service collected on time delivery to germany also on time will use again
17/07/19 by Brian baker
Very professional service, speedy collection and delivery. Good value.
17/07/19 by Customer
you did GREAT! Any time Ive ever used Parcel Monkey they have always delivered on time and notified me. The service is wonderful.
17/07/19 by Gwyn And Wanda
Did as requested. only criticism really is the 8am-6pm collection. Being able to chose am or pm would be better, having said that, I could have dragged the parcel to the post office. The parcel was collect & arrived as stated without issue.
17/07/19 by Sharon
Very reliable service, would highly recommend
17/07/19 by Clark
After their courier destroyed a 150 kg concrete ball and failed to deliver it they refused to pay for the damaged ball they are also ignoring my request for refund of the delivery fee. This is totally unacceptable. I will never deal with them again and it now looks like I will have to take this through the small claims court to get my delivery fee refunded!! They really do not give a dam about customer service, once they get your money they dont want to know!!
17/07/19 by Ian Casely
Easy to use with simple, straightforward choices.
17/07/19 by Alan
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