We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
Under no circumstances trust this company to organise collection or delivery of anything. It appears they are only interested in making money and not carrying out the service you are paying for. They have appalling customer service and from previous comments it appears that if there is a problem with your collection or delivery no matter how much messaging you do you are unlikely to be able to claim compensation, even if you have paid the high charge for insurance/ protection. They do not deserve to have a single star on this review. Their customer care and procedures for claiming compensation to me have been non existent, especially when they have been so incompetent in creating a delivery to an incorrect address. Well done Parcel Monkey, it’s the worst customer care experience I’ve had. Let’s hope you can learn.
06/08/19 by Mrs Aldridge
My box arrived safe and on time, but the tracking didnt work properly so I wasnt home at the time of delivery, which caused quite an inconvenience.
06/08/19 by Customer
Fast , cheap and efficient!
Thank u guys :)
06/08/19 by Ylenia
Have used this service on numerous occasions and have no complaints. Would highly recommend.
06/08/19 by Carolyn Hogarth
Delivered on time, all paperwork correct, tracking worked well.
06/08/19 by Mr Barr
Excellent service and easy to use.
06/08/19 by Martyn191
NEVER AGAIN! REFUND MY BOXES NOW!! DPD BIrmingham and Parcel Monkey Never again!! Low quality and low professionalism from these guys that never picked up the boxes for several day straight and I am waiting like a fool. Shame on you!
06/08/19 by AL
Rubbish company! DPD Birmingham and Parcel Monkey deserve each other for not collecting the parcels and lying to costumers. Rubbish!
06/08/19 by Tania
NEVER AGAIN!! The DPD BIrmingham never picks the parcels and lies saying I wasnt at home. Never again. I want a refund and compensation for the time I took off work to wait for you!
06/08/19 by Shana
Will never use this company again watch out for the hidden chargers
06/08/19 by Customer
Good service no problems
06/08/19 by John
Súper service. Easy to book, collected quickly and arrived super fast! Will highly recommend!
06/08/19 by Customer
Excellent - very efficient - will definitely use again and recommend to others.
06/08/19 by Peter Williams
Very easy to use and delivered on time
06/08/19 by Steve Stirland
Easy navigation
06/08/19 by Customer
on time pickup and delivery.
06/08/19 by Customer
On time quick and professional
06/08/19 by Mrs Jackie Andrews
Easy to use website, saved a packet. Will deffo be using again.
05/08/19 by DD
My parcel stayed at the pickup point for 5 days! Not really parcel monkeys fault but no one knew where it was
05/08/19 by SOUTHBOURNE USED CYCLES
Had a carton to be delivered to the Netherlands. Place the order at 10pm on Tuesday. Box picked up before 9 am Wednesday and delivered before the weekend in Tilburg. Brilliant very impressed.
05/08/19 by Alistair Turner
Terrible. They broke a brand new oven from the company before it got to me. It never got to me and I had insurance with them. I put a claim in and they kept saying they hadnt got emails when i copied and copied and since theyve ignored me now for months. No oven. No £450. Since Jan. will take them to court now and post everywhere what thieving con artists they are. DO NOT USE
05/08/19 by Tracey Ellis
First class service in every way. ????????????????????
05/08/19 by Catherine
Delivery was super fast ! Thank you so much
05/08/19 by Customer
As always, really easy and excellent prices and service.
05/08/19 by Ian Fenwick
Lost all the goods and were damaged beyond recognition and would not entertain the claim.
05/08/19 by Mr David Stowe
Easy to use and very reasonably priced
05/08/19 by C Gill
If I could have give zero star I would have but the minimum is 1. The package was delayed and was broken. However it might be the problem with Parcel Force. I think PM should rate their partnes and avoid bad companied like Parcel Force. Really disappointing!
05/08/19 by Viktor
I think the prices are good & an easy way to book your courier.. I find it’s very difficult to get your money back when the parcels don’t meet their deadlines or get to their destination when needed, which seems to happen regularly.
05/08/19 by Customer
Second issue in 6 weeks with them used them 6 weeks ago and the parcel was not collected. They kept rebooking it and still no one collected it. Thought I would give them one more chance and this time decided to send it through a drop off point. It still arrived late and passed the timescale for delivery. Wont be using them again.
05/08/19 by Jo Naven
Great service
05/08/19 by Customer
I was surprised to find that sending a mattress ain’t easy. It was listed as a prohibited item on the website I frequently use. But Parcel Monkey UK made it happen. Thank you for getting me out of a pickle.
05/08/19 by Elizabeth M
Fast delivery. Simple to use website...
05/08/19 by Mr. bee
Efficient service and fast delivery as ever. Fantastic value for money and highly recommended. Continues to be my go-to for international shipping.
04/08/19 by Paul Cowden
First time Ive used these guys, but doubt itll be the last. Couldnt have been easier and their price beat all other quotes Id had (for a large 25kg parcel) by some margin.
Picked up when requested, delivered next day; I couldnt ask for more. Excellent.
04/08/19 by Eric
GREAT SERVICE
04/08/19 by Clint West
Great experience, each process was clear, payment easy and communication was excellent.
I had to change my pick up date last minute it was quick and easy to do,I rebooked for the following day the parcel were picked from Leeds and delivered to Southern France two days later.
I will be using the service again and would wholly recommended it.Thank you.
04/08/19 by Sandie Foster
excellent service
04/08/19 by M Thornton
Didnt collect. Collected next day. Didnt advise parcel force no longer accept parcels wrapped in plastic
04/08/19 by nigel sims
Excellent service, easy to organise on-line, print delivery label and arrange collection. Delivery is trackable and arrives next day. Definitely would use again.
04/08/19 by Pauline Mycock
They were late.
04/08/19 by Customer
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