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Frequently Asked Questions


If you are unsure of any aspect of the Parcel Monkey courier service then here are some of the most frequently asked questions which should help answer many of your queries.

About Our Services

Below you will find a range of frequently asked questions regarding our range of services.

Courier-Specific Information

 

Other Useful Information

Here we talk about the process of the booking and collecting of parcels and where we deliver.

Country Specific Import Restrictions

If you're planning to send parcels abroad, check out our import restriction guides - as well as shipping costs. We have listed the most frequently dispatched to countries below, if you can't see the country you like to have your parcel delivered then we have also organised the larger list by continent: 

The direct country list is:

UK Box2Box

- Fill in the details below to find a price for your parcel

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New

How big is your item?

UK Next Day

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You can drop off, or we'll collect. How big is your item?

UK Pallet

- Fill in the details below to get a price for your pallet

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Your item must be palletised. How big is your item?

UK Same Day

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When would you like the driver to arrive?

In the next step, you'll choose a vehicle…

International Deliveries

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We'll collect from your door. How big is your item?