delivery service. Collected & delivered from £4.85
Frequently Asked Questions
If you are unsure of any aspect of the Parcel Monkey courier service then here are some of the most frequently asked questions which should help answer many of your queries.
After You've Booked A Parcel
Questions Related to International Parcel Delivery |
About Packaging, Sizes And What Can't Be Delivered
Questions About Our Business Services
Quick Information
Can we deliver and pick up parcels internationally? (Yes, we can!)
Parcel Monkey can now pick up and deliver parcels from most international destinations. Just enter the dimensions and weight as normal, press go and then select the international quote tab.
How can I monitor the status of my package through its journey?
Your shipment will be issued with a unique tracking or 'waybill' number. This is issued to you upon order completion. So long as you print out your waybill document and attach it to your shipment your driver will be able to scan it in and start the tracking process. You will be SMS alerted on delivery (if you enter your mobile number) and you can track it at any time via the Parcel Monkey home page.
I am trying to track my parcel online however the system has not updated my information. Why?
An alternative option is to email our contact centre via our contact form and we will respond quickly and promptly to resolve the issue at hand.
What are the item/product restrictions of the service?
Parcel Monkey will not accept the following items for carriage: livestock, glass, ceramics, perishable goods, liquids, hazardous goods, explosives or dangerous goods. Please refer to our terms and conditions of carriage.
What are the size restrictions of the service?
As long as our drivers can safeley pick up the item, without risk of injury, we can pick up and deliver it for you.
How do I calculate the volume size of my parcel?
Please key your dimensions into our volume calculator which is located on the quick quote on our home page.
To calculate the cubic measurement of a consignment you multiply the Length x Width x Height. Then you divide the answer by 5000. You can also use the quick quote box located on the home page which will do all the calculations for you.
How can I maximize the chances of a smooth delivery?
Please make sure you print out your waybill document 3 times! Please attach one to your shipment and hand the other 2 to your delivery driver.
Will a package be delivered if nobody is there to accept it?
If there are no persons to accept delivery then there will be no deliveries made. If a signature can be obtained then we will deliver the consignment. If there is nobody to receive the item the driver will leave a card and return the parcel to the local depot. Please contact us to re-arrange delivery.
Returns
All Returns Merchandise Authorizations (RMA) will have to be authorized by Parcel Monkey. Please email the dispute via our contact form .
Where and how do I make a claim(s) for either loss or damage?
All claims MUST be sent to Parcel Monkey by sending an email to claims via our contact form . If a claim has been received by our carrier from yourselves, the claim will be rejected.
What details do we require to submit a claim?
Claims for loss will require written confirmation from the receiving party. This will confirm that the parcel has not been received. If written confirmation has not been received then the claim will be refused. Upon written confirmation a copy of the consignment number which has been left by the driver will also have to be enclosed to ensure that we can deal your query as quickly as possible.
Once a parcel is signed for 'in good condition', it's contents cannot be claimed for.
What is the time scale to submit any claims for loss/damage?
Claims must be in the Parcel Monkey office within 24 hours from the date of delivery. Any claims for loss will require written confirmation from the receiving customer that they have not received the item. If this is not submitted with the claim; the claim will be refused.
A consignment that has sustained internal damage with no external signs of damage is due to poor internal packaging. No claims of this nature are accepted. However if the consignments external package is damaged then the receiver will have to sign for the consignment as damaged.
When will the driver arrive to collect my shipment(s)?
The driver will arrive to collect your shipments(s) between 8am and 8pm on the day you selected for collection.
I need a pro-forma invoice for my shipment(s) where can I get one?
You can download one here: http://www.parcelmonkey.co.uk/resources/pro-forma-invoice.pdf.
If you question is not answered here please try contacting us via our contact form .
