Do you charge customs fees?
All customs fees are chargeable by and payable to the local customs authority.

Whenever an international parcel delivery order is made you'll be requested to fill out and attach a pro forma invoice (pdf). This is to allow the recipient's local customs authority to determine what import duty is due and if the goods are legally allowed to be imported without restriction.

At this point the recipient will become responsible for any duty or fees due. They then can arrange that payment to be made.

This aspect can be very complicated as the rates and applicable items are different for each country outside of the EU. We advise you to work with the recipient and establish the rate of duty before you arrange a courier to collect your parcel or parcels.

As of 15th June 2012 our terms and conditions state (3.5) state that 'it is the responsibility of The Customer to submit all papers required for the customs clearance. The Customer shall pay the costs for customs clearance.' We do, however, suggest that you re-check the terms and conditions again before you book your international parcel delivery.

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At Parcel Monkey we give you access to cheap courier services for parcel delivery in the UK, Europe and over 250 international destinations around the world.

When you book a collection on our website, you can choose for your parcel to be collected and delivered by one of our premium carrier partners - City Link, DHL, Parcelforce, Royal Mail or Nightfreight. Booking with us is easy and far cheaper than going direct for exactly the same service - why pay more? Sign up free today and begin saving money right now.

We offer a variety of services to help you save time and money. All of our parcel delivery services offer courier collection which allows you to choose from overnight or even same day delivery – as well as timed courier services such as for Saturday delivery or a next day service before either 9am or 6pm. We also offer discounted courier prices if you’re looking for business couriers via our premier, special delivery mail or small item services.

We also offer an unrivalled to the UK Islands and an international parcel delivery service to countries such as Australia, Canada, USA and over 200 nations around the world.