Terms & Conditions

1. Definitions

1. Parcel Monkey aim to process any order within these guidelines, acting as a re seller for its carriers
2. The Carriers, which are a separate entity to Parcel Monkey, will aim to send and dispatch any items from the customer at any given address for delivery at any time to the desired location
3. Each order processed by Parcel Monkey is subject to the terms of this agreement and the carriers conditions of service (see Section 4 for the carriers conditions of service)
4. The "Company" refers to Parcel Monkey hereafter
5. The "Carrier" refers to the company's carriers (see section 4 for a list of our carriers)
6. The "Customer" refers to any party that interacts/orders the Company's service for the purpose of all deliveries
7. The "Collection Point" refers to the location at which the intended parcel to be shipped is collected by the carrier
8. The "Delivery Point" refers to the location at which the intended parcel is to be delivered by the carrier

2. Company's Obligation

1. The services made by the company shall be in accordance with the agreed payments made by the customer

3. Customer's Obligation

1. The Customer shall warrant and undertake the following conditions:
2. All Consignments are appropriately and securely packaged for Carriage taking into account the content of the Consignment and ensuring that it does not cause damage or injury to equipment or personnel or otherwise; The Carrier shall be entitled to refuse to carry Consignments which are not suitably packaged. The Customer shall fully indemnify and hold both the Company and the Carrier harmless for any costs, expenses, loss or damage howsoever arising out of its or any third party's failure to comply with the provisions of this section
   
3. All Consignments are correctly labelled, and that all labels shall be securely fixed, clear, legible and placed on the largest flat surface of each parcel comprising the Consignment for easy visibility. If the Sender has failed to adequately label any parcel within the Consignment then the Carrier shall be entitled to refuse to carry the entire Consignment. The Company and the Carrier shall not in any circumstances be liable for any late delivery, mis-delivery or non-delivery caused by or contributed to by the deficient or ambiguous labelling or any other failure by the Sender of its labelling obligations
4. All data to be provided by the Customer (including by electronic means) in relation to the ordering, labelling, Carriage or invoicing of the Consignment shall be accurate, complete, of the correct type, and be provided in a timely manner as required by the Company. Such data shall include but not be limited to the weight of the Consignment; an accurate description of the contents of the Consignment; a full and accurate name and address of the Receiver including the postcode, a mobile telephone number, email address and a day time landline telephone number. If the Customer has failed to provide all such necessary data, then the Carrier shall be entitled to refuse to carry the Consignment and/or may charge the Customer accordingly.
5. The Customer undertakes all provisions of the goods that will not be carried pursuant to Section 8 of this agreement
6. The Customer shall fully indemnify and hold both the Company and the Carrier harmless for any costs, expenses, loss or damage howsoever arising out of its or any third party's failure to comply with the provisions of this section
7. The consignment complies with all legal and statutory obligations and regulations regarding the Carriage of Consignments by road, sea and air
8. Subject to Section 4 below, if the Receiver, Sender or any other party makes any claims for liabilities or damages or makes any attempt to recover any costs or expenses against the Carrier, its agents or sub-contractors, then the Customer shall indemnify the Company against any such Claim

4. The Carriers Conditions of Service

1. The following Conditions of Service will be contingent upon the Customers desired delivery zone
2. For all Deliveries residing within the United Kingdom, the following Carriers Conditions will apply:
3. Fed Ex: http://fedex.com/ukservices/services/terms.html
4. DHL: http://www.dhl.co.uk/publish/gb/en/information/dhl_standard_conditions/dhl_domestic_terms.high.html
5. UPS: http://www.ups.com/media/en/gb/terms_carriage_eur.pdf
6. City Link: http://www.city-link.co.uk/sending-a-parcel/hazardous-and-dangerous-goods/termsandconditions.pdf
7. For all Deliveries residing Internationally, the following Carriers Conditions will apply:
8. TNT: http://www.tnt.com/express/en_gb/site/terms_and_conditions.html
9. DHL: http://www.dhl.co.uk/publish/etc/medialib/gb/downloads.Par.0032.File.tmp/terms.pdf
10. UPS: http://www.ups.com/media/en/terms_service_us.pdf
11. It is a mandatory requirement under this paragraph that you, the Customer, have read, understood, acknowledged and agreed to the Carriers Conditions of Service.

5. Delays in Service

1. Delays in service may be experienced under the following conditions:

1. War, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection or military or usurped power, or loot, sack, or pillage in connection therewith, and/or
2. Ionising radiations or contamination by radioactivity from any nuclear fuel on from any nuclear waste from the combustion of nuclear fuel, and/or
3. Radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof, and/or
4. Pressure waves caused by aircraft and other aerial devices travelling at sonic or supersonic speeds, and/or
5. The absence, failure or inadequacy of packing or packaging as stated in Section 3 of this agreement

6. Liability of the Company

1. Where the Customer deals with the Company as a consumer the provisions set out here within do not and will not affect his rights under the Unfair Contract Terms Act 1977
2. Subject to the Terms of this Agreement here within, if the Receiver, Sender or any other party makes any claims for liabilities or damages or makes any attempt to recover any costs or expenses against the Carrier, its agents or sub-contractors, then the Customer shall indemnify the Company against any such Claim
3. In the event of the Consignment being damaged the Carrier shall be liable to the Customers Consignment only if the damage is caused by the negligence, breach of duty or other wrongful act or omission of the Carrier itself or its servants acting within the course of their employment
4. The Company cannot guarantee the collection or delivery dates specified
5. The Company shall not be liable for late deliveries or collections unless there is valid evidence of a period of 5 days or more

7. Provision as to notification of claims

1. For all claims for loss of, theft or damage to your goods, you must make your claim within the following periods:
2. The Company must receive notice of your claim within 24 hours of the scheduled delivery date if it regards a damaged item, with all paperwork regarding the claim submitted to the Company within 7 working days.
3. The Company must receive notice of your claim within 14 days of the scheduled delivery date if it regards a missing item, with all paperwork regarding the claim submitted to the Company within the following 7 working days.
4. The notice of your claim along with the claim itself must be in writing and submitted using the 'Contact Us'section listed on the web site.
5. The Company will dismiss any claim for damaged items where photographic evidence of the damaged item, the packaging used for the item and proof of value in the form of cost and sales invoices is not provided.
6. If you prove to the Company that you or the person in receipt of your goods did not have a reasonable opportunity to inspect the goods upon receipt of them being delivered, the periods in section 7 (2) are extended so that the claim must be given from the date the goods can be inspected.
7. The Company reserves the right to retain any item that is the subject matter of a claim for damage for further inspection. Should the Company award compensation under this agreement for the damage, the Company may retain ownership of this item for consideration of the claim transaction.
8. The Company may dismiss any claim which does not adhere to the above criteria.

8. Items not carried

1. The Customer undertakes that the Company shall not be required to maintain the order or convey anything if such consignment would be unlawful.
2. The Company will not, without its specific agreement with its Carriers, carry livestock, liquids, perishable goods, glass, ceramics, un wrapped furniture, un packaged goods, gases, pyrotechnics, arms and ammunition or corrosive, toxic, flammable, explosive, oxidising or radioactive materials.
3. For the purpose of Section 8 (2) above, perishable goods are classified by the Company as animals (including birds, fish, insects, larvae, pupae etc); animal products; antiques and art works; banderols/tax stickers; bullion (or any precious metal); cash-like negotiable instruments in bearer form (this would include but not be limited to cash, bank notes, currency, vouchers, securities, pre-paid phone cards, activated SIM cards and unused stamps); costumer jewellery over £250 in value; jewellery and objects constructed of precious metals and/or stones, loose precious stones (including industrial diamonds); legal drugs and pharmaceutical products; medical samples (includes bodily fluids and tissue samples); micro processors, electronic components, mobile telephones and accessories over £250 in value; designer clothing, apparel and accessories over £250 in value; flowers and plant products; furs and garments trimmed with fur; hazardous goods; human remains or ashes; irreplaceable/unique items; perishable items that require a temperature controlled environment; personal data; This list of items is not exhaustive and may be amended by the Company from time to time as published on the Company's website at www.parcelmonkey.com
4. It is the legal responsibility of the Customer to inform us if the goods are classified as dangerous goods and if so, they must inform us of the UN number and packing group.
5. The Carrier reserves the right to refuse any Consignments which are neither the property of, nor sent on behalf of, the Customer. These Conditions are subject to the individual Carriers terms indicated in Section 4 above which the Customer shall fully agree to.

9. Miscellaneous Provisions

1. Unless specified to do so, "working days" do not include Saturdays, Sundays or Public Holidays

10. Cancellation Fee
    
    
    1. The Customer will be required under this Agreement to pay half the cost of the original fee calculated at the checkout
    
    
11. Nature of Agreement

1. This Agreement shall constitute the entire contract between the Company and Carrier and the Customer
2. Shall supersede the provisions of any previous contract, warranty or representation made or given relating to the same services as are described in this Agreement

12. Applicable Law
    
    
    1. This Agreement shall be construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any matters arising out of this Agreement

Carriage Guarantee Terms and Conditions

1. Definitions

1.1. The Parcel Monkey carriage guarantee will cover items up to, and no more than, a value of £500

1.2. The "Carriage Guarantee" covered by Parcel Monkey is subject to the terms of this agreement

1.3. The "Company" refers to Parcel Monkey hereafter

1.4. The "Carrier" refers to the company's carriers

1.5. The "Guarantee" refers to the carriage guarantee hereafter

1.6. The "Collection Point" refers to the location at which the intended parcel to be shipped is collected by the carrier

1.7. The "Delivery Point" refers to the location at which the intended parcel is to be delivered by the carrier

2. Items Not Covered

2.1. The customer undertakes that the company shall not be required to maintain the guarantee if such consignment would be unlawful

2.2. The company will not guarantee any item which contravenes the customer's legal obligation under section. 8 of the company's terms and conditions

2.3. The company will only provide a carriage guarantee for items that adhere to the specified value of the guarantee awarded. Should the item exceed this amount, the company will not be held liable for any excess

2.4. The company will not be held responsible for the loss, damage or theft of any item outside the despatch, transit and delivery period

2.5. The company will not guarantee any item for being late of the specified delivery date

2.6. Reasonable inspection must be carried out on behalf of the customer prior to accepting receipt of delivery. The company will not maintain cover for any item that has not been refused or brought to the attention of the courier at the time of receipt

3. Items Covered

3.1. The company will maintain the carriage guarantee for all items that fulfil the conditions of this agreement for loss, theft or damage

3.2. In the event of loss, theft or damage to the item, the customer must follow the conditions for claim in section. 4 of this agreement

3.3. In the event of a damaged item the company shall be liable to the customers consignment only if the damage is caused by the negligence, breach of duty or other wrongful act or omission of the carrier itself or its servants acting within the course of their employment

4. Provision as to notification of claims

4.1. For all claims for loss of, theft or damage to your goods, you must make your claim within the following periods

4.2. The company must receive notice of your claim within 24 hours of the scheduled delivery date

4.3. The notice of your claim along with the claim itself must be in writing and submitted using the 'Contact us' section listed on the web site

4.4. If you prove to us that you or the person in receipt of your goods did not have a reasonable opportunity to inspect the goods upon receipt of them being delivered, the periods in section 4.3 are extended so that the claim must be given from the date the goods can be inspected.

5. Nature Of Agreement

5.1. This agreement shall constitute the carriage guarantee between the company and the customer

5.2. Where the customer deals with the company as a consumer the provisions set out here within do not and will not affect his rights under the Unfair Contract Terms Act 1977

Terms and Conditions for CityLink Recollection Tool

The customer may re schedule a collection should the circumstances arise where the driver was unable to find the premises for the collection, or the driver was unable to attend the premises due to time constraints.

For all other reasons, such as the goods were not ready at the time of collection, then one collection re schedule will be awarded.

NOTE: Our carriers provide us with electronic evidence of the order status in support of the above circumstances. Should your collection re schedule be to the contrary of the carriers evidence, then a £3.00 charge for the collection re schedule will be made.