Parcel Monkey Terms & Conditions

Parcel Monkey aim to process any order within these guidelines, acting as a reseller for The Carrier.

The Carriers are a separate entity to Parcel Monkey Limited.

"The Company" shall refer to Parcel Monkey Limited hereafter.

"The Carrier" shall refer to DHL, CityLink, Nightfreight, Royal Mail and any other carrier The Company may use from time to time.

"The Customer" shall refer to any party that interacts or orders The Company's service for the purpose of all deliveries.

"The Consignee" shall refer to the delivery recipient at the delivery address.

The Carrier provides transportation services which are carried out by independent carriers.

A transportation as economical and fast as possible is achieved by standardised operations. The parcels are transported as consolidated shipments and sorted and transported within the depots and reloading points with automatic conveyers.

The parcels are scanned regularly when received at the outbound depot, when running through a reloading point, when received at the inbound depot, at the transfer to the delivery driver as well as upon delivery to the consignee.

The pickup of parcels will be acknowledged on the documents of receipt provided by The Carrier.

The delivery of parcels which arrive until 5pm local time at the outbound depot is generally carried out on working days except Saturdays within the UK within 24 hours of the estimated time of delivery to the door of The Consignee.

Compliance with the estimated time of delivery is not guaranteed.

The Carrier shall carry out a maximum of two delivery attempts.

The Customer agrees that after a first unsuccessful delivery attempt, the delivery may be carried out against the signature of a neighbour or of a person present at the business or household.

As proof of delivery the printout of the digitally available signature of The Consignee or, where applicable, the delivery note list signed by The Consignee is sufficient.

Each parcel must bear or be accompanied by the duly completed documents provided by The Company and/or The Carrier. The Customer shall be liable for any errors in their completion.

The Customer is responsible to ensure that sufficient packaging is used for each consignment.

The packaging must ensure that on the one hand the goods themselves are protected against loss and damage and that on the other hand persons carrying out the transportation and other parcels transported are not endangered.

The packaging must ensure that access to the parcels content is not possible without leaving a clear trace on the outside of the parcel.

It is the responsibility of The Customer to submit all papers required for the customs clearance. The Customer shall pay the costs for customs clearance.

All data to be provided by the Customer (including by electronic means) in relation to the ordering, labelling, Carriage or invoicing of the Consignment shall be accurate, complete, of the correct type, and be provided in a timely manner as required by the Company. Such data shall include but not be limited to the weight of the Consignment; an accurate description of the contents of the Consignment; a full and accurate name and address of the Receiver including the postcode, a mobile telephone number, email address and a day time landline telephone number. If the Customer has failed to provide all such necessary data, then the Carrier shall be entitled to refuse to carry the Consignment and/or the Company may charge the Customer accordingly.

The Customer is not permitted, in any circumstance, to resell the services or the rates that the Company offers.

It is the responsibility of the Customer to provide the correct collection and delivery address. Once the Customer's item has been collected, it may only be delivered to the delivery address specified when booking.

In the event that an item is returned to the collection address, the Customer shall not be eligible for a refund or compensation. This shall not affect the Customer's rights under Section 5.

The goods and parcels listed below shall be excluded from transportation by The Company and The Carrier due to their value or composition.

The Company will not, without its specific agreement with its Carriers, carry livestock, liquids, perishable goods, glass, LCD screens, plasma screens, CRT screens, LED screens, china, porcelain, pots, vases, ceramics, un wrapped furniture, freestanding furniture, un packaged goods, damaged goods, gases, pyrotechnics, arms and ammunition or corrosive, toxic, flammable, explosive, oxidising or radioactive materials.

For the purpose of Section 4.2. above, perishable goods are classified by the Company as animals (including birds, fish, insects, larvae, pupae etc); animal products; antiques and art works; banderols/tax stickers;bullion (or any precious metal); cash-like negotiable instruments in bearer form (this would include but not be limited to cash, bank notes, currency, vouchers, securities, pre-paid phone cards, activated SIM cards and unused stamps); costume jewellery over £250 in value; food; jewellery and objects constructed of precious metals and/or stones, loose precious stones (including industrial diamonds); legal drugs and pharmaceutical products; medical samples (includes bodily fluids and tissue samples); micro processors, electronic components, mobile telephones and accessories over £250 in value; designer clothing, apparel and accessories over £250 in value; flowers and plant products; furs and garments trimmed with fur; hazardous goods; human remains or ashes; irreplaceable/unique items; perishable items that require a temperature controlled environment; personal data; This list of items is not exhaustive and may be amended by The Company from time to time as published on The Company's website at www.parcelmonkey.com.

It is the legal responsibility of the Customer to inform us if the goods are classified as dangerous goods and if so, they must inform us of the UN number and packing group.

The Carrier reserves the right to refuse any Consignments which are neither the property of, nor sent on behalf of, the Customer.

For all claims for loss of, theft or damage to your goods, you must make your claim within the following periods:

The Company must receive notice of your claim within 24 hours of the delivery date if it regards a damaged item, with all paperwork regarding the claim submitted to the Company within 7 working days.

The Company must receive notice of your claim within 14 days of the scheduled delivery date if it regards a missing item, with all paperwork regarding the claim submitted to the Company within the following 7 working days.

The notice of your claim along with the claim itself must be in writing and submitted using the 'Help' section listed on the web site.

The Company will dismiss any claim for damaged items where photographic evidence of the damaged item, the packaging used for the item and proof of value in the form of cost and sales invoices is not provided.

The Company reserves the right to retain any item that is the subject matter of a claim for damage for further inspection. Should the Company award compensation under this agreement for the damage, the Company may retain ownership of this item for consideration of the claim transaction.

Should an offer be made for your item, the Company shall award the market value of the item. The monetary amount of the offer will be in accordance with the amount the item was guaranteed for at the time of placing the order.

The Company may dismiss any claim which does not adhere to the above criteria.

The Same Day Service will consist of a collection and delivery from and to the address designated by The Customer.

For the purpose of collection, The Carrier shall collect The Customers consignment from the designated address within an estimated and not guaranteed time frame of 90 minutes of The Customer succesfully processing an order on The Company's web site: www.parcelmonkey.com.

For the purpose of delivery, The Carrier shall collect The Customers consignment from the designated address within the same day as the succesfull collection of The Customer's Consignment.

Should The Carrier be delayed at The Customer's collection address due to the consignment not being available at the time The Carrier arrives, a waiting charge calculated at £20 per hour shall apply to The Customer.

Any Toll Charges encountered by The Carrier while transporting The Customers Consignment will be payable by The Customer.

The Collection and Delivery recipient must be present at the designated address in order to succesfully receive The Consignment from The Carrier. Should the recipient not be available at the time The Carrier arrives The Customer will not be applicable for a refund due to the nature and cost of this type of service.

The Customer must take full care and responsibility when selecting the appropriate vehicle to transport The Customers consignment.

If, for any reason, The Consignment is returned by The Carrier to The Sender a 50% handling charged will be applicable to The Customer.

Delays in service may be experienced under the following conditions:

Weather such as Snow, Ice, Hurricane, Tornado and any other such weather that can reasonably be expected to cause a disruption to the service.

War, Invasion, Act of Foreign Enemy, Hostilities (whether war be declared or not), Civil War, Rebellion, Revolution, Insurrection or Military or usurped power.

Ionising Radiations or contamination by radioactivity from any nuclear fuel or from any nucleaur waste from the combustion of nucelear fuel.

Pressure waves caused by aircraft and other aerial devices travelling at sonic or supersonic speeds.

The absence, failure or inadequacy of packing or packaging as stated in Section 3.2.

Where The Customer deals with The Company as a consumer the provisions set out here within do not and will not affect his rights under the Unfair Contract Terms Act 1977.

Subject to the Terms of this Agreement here within, if the Receiver, Sender or any other party makes any claims for liabilities or damages or makes any attempt to recover any costs or expenses against The Carrier, its agents or sub contractors, then The Customer shall indemnify The Company against any such claim.

In the event of The Consignment being damaged or lost, The Company shall be liable to The Customers Consignment only if the damage or loss is caused by the negligence, breach of duty or other wrongful act or omission of The Carrier itself or its servants acting within the course of their employment.

The Company shall not be liable for any claim for damage or loss whatsoever in excess of the value of the item stipulated by The Customer during the booking process. Liability is strictly limited to £1000.

The Company cannot guarantee the collection or delivery dates specified

The Company shall not be liable for late deliveries or collections unless there is valid evidence of a period of 5 working days or more.

The Company shall not be liable for consequential loss, and this shall include but not be limited to, loss of profit, loss of opportunity, loss of goodwill, loss of work.

The Customer will be required under this Agreement to pay half the cost of the service fee calculated at the checkout.

Unless agreed, "working days" do not include Saturdays, Sundays or Public Holidays.

This Agreement shall be construed in accordance with the laws of England and Wales and the Courts of England and Wales shall have exclusive jurisdiction in relation to any matters arising out of this Agreement.