We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
Very good will use again
Excellent service and communication
the cheapest on the internet, very quick, tracking was good, reliable service
i like the way the website is maintained and the accuracy of the collection dates. keep it up
Disappointed that my customer said he arranged a date for re-delivery (after missing the first attempt) but Courier arrived on another day
Overall good would have appreciated the parcel left with a neighbour rather than by our step although it was partially hidden
nothing to change, recent parcel collecting and delivery executed perfectly many thanks
parcel was due to be collected on the tuesday not collected had to call and find out why collection made 2 days later
Parcel was not picked up by DX on the 27th as promised. Had to ring DX two days later who picked it up in 15 minutes.
We find your service quite brilliant thank you
I am very happy with the service arrived as planned
Fast and reliable.
International, 2 boxes: Poor reviews concerned me, but COLLECTION AND DELIVERY WERE SPEEDY. Tracking could be more detailed. Overall 9.5/10
Did not collect parcel on arranged date . Did not respond to my emails from claims department . Very poor service
Booked to items to get collected also paid still not collected . Rubish services to contact also
the citylink driver (who is always the same) is a very nice, very helpful man
excellent service will use again
Arrived safely. Delivered within expected delivery times at a reasonable price.
simple to navigate and choose suitable product. Would deffo use again :)
No problems whatsoever. V. happy with services.......
Your the best
The parcels are still here and waiting to be collected gaaar!!!
Service was brilliant, will use again. Many thanks :)
Parcel was collected and delivered to a neighbour but no note was left and the person I sent to was a eBay buyer who was not very happy
carnt fault exalent service thank you A1
I'm amazed...will defo be using again.....couldn't be happier. Many thanks.
Very good service. Thank you
No problems. Will use you again
No tracking is less than the service I paid for
The actual parcel monkey, online part was ok but courier has been god awful! No contact details for parcel monkey either!!
surprisingly easy! excellent service. impressed.
3 days late, no one called back when queried problem with customer service. meant someone had to stay in for 3 days. compensation??
Excellent price and service. Highly recommended