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Review Centre - Real Feedback From Our Customers, Good and Bad!

We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.

Our average customer rating is:
(4.5/5) based on 139,554 reviews.

Parcel wasn't collected until day after promised collection & no explanation by driver other than 'we were very busy'. Not good enough.

Today

Courier collection time could be estimated rather than just in a day, But otherwise, excellent service provided

Today

BEST EVER

Today

sometimes you pick up far too late in the day and would be good if you can give a pick up time , to save people having to wait in all day

Yesterday

Very easy to book online & excellent service, only improvement would be to give some indication of when the parcel will be picked up

Yesterday

Parcel money are perfect every time I use them I just can't fault the service keep up the good work guys, flawless see you again soon A+

Yesterday

I sent my parcel via Parcel Monkey and it got to it's intended destination in good time. No problems.

Yesterday

We didn't box it up, it was a bookcase. Never called to offer alternative collection, ie no insurance giving. It was old & scratched anyway.

Yesterday

Courier service Great

Yesterday

Collection was due on Friday but parcel is still here!!

Yesterday

Would like items to stay in the basket when my session expires

Yesterday

Booking and printing went smooth and parcell picked the day arranged not sure about delivery yet

Yesterday

The parcel was collected a day late but it was delivered the following day. Not too big an issue but collection could have been better.

Yesterday

Great prices, easy to use site,excellent prompt service and delivery,highly reccommended

Yesterday

Dx booked for pick up Wednesday 27th, stayed in all day not picked up , chased them next day, excuses made, not happy, won't use again

Yesterday

have not received the parcel at the destination yet sa67 8pl . tried to phone and speak to a person but machine kept saying technical diffic

Yesterday

Parcel hasnt been picked up with no reason or notificiation?

Yesterday

Parcel arrived on time in great condition. Cheap and reliable, very happy customer!

Yesterday

Collected early on Tuesday. In Japan with recipient Sunday Morning. Excellent

Yesterday

Picked up on the day, delivered the next day. My customer was very happy. Great service

Yesterday

I have no complaints at all

Yesterday

Excellent service. Location sent to very remote. Easy to understand instructions. Definitely will use service again.

Yesterday

Very good will use again

Yesterday

Excellent service and communication

Yesterday

the cheapest on the internet, very quick, tracking was good, reliable service

Yesterday

i like the way the website is maintained and the accuracy of the collection dates. keep it up

30/08/14

Disappointed that my customer said he arranged a date for re-delivery (after missing the first attempt) but Courier arrived on another day

30/08/14

no comment

30/08/14

Overall good would have appreciated the parcel left with a neighbour rather than by our step although it was partially hidden

30/08/14

nothing to change, recent parcel collecting and delivery executed perfectly many thanks

30/08/14

no comment

30/08/14

parcel was due to be collected on the tuesday not collected had to call and find out why collection made 2 days later

30/08/14

Parcel was not picked up by DX on the 27th as promised. Had to ring DX two days later who picked it up in 15 minutes.

30/08/14

We find your service quite brilliant thank you

30/08/14

Excellent

30/08/14

I am very happy with the service arrived as planned

30/08/14

Fast and reliable.

30/08/14

no comment

30/08/14

no comment

30/08/14

no comment

30/08/14
Parcel Monkey www.parcelmonkey.com 4.3 out of 5 based on 139554 ratings. 91040 user reviews

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