We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,820 reviews.
First of all I was charged twice without my consent. I was returning the parcel I bought in its original packaging which indicated its weight on the box and those are the same details I entered when I was asked about its weight. I paid for the service and after few days I get charged 3 times of the original price.They used my credit card without my consent and after reading other peoples reviews I knew its a scam. They deceive people by giving wrong information when purchasing their service and after they scam you. So wrong
Yesterday by pros mubiru prossymubiru
Very easy to use and found the best price thank you.
Yesterday by M.M.Y
Parcel never collected. They rebooked 4 times and still didnt collect! A week and a half later Ive just cancelled and ordered with another provider. Very poor!
Yesterday by Michelle Daniel
Parcel despatched on 19th April, 25th of April and the parcel has still not been delivered. This is an Amazon return, I cannot get my refund until the parcel is acknowledged by Amazon. The tracking says the parcel is in Nottingham DPD depot! It’s been there for days.
Yesterday by Spikey
Prompt delyfriendly and courteous driver
Yesterday by Gaynor Hollington
The UPS driver didn’t turn up to pick the parcel. I was at home waiting between 9am and 5pm. What a waste of time. I phoned UPS office to find out why the parcel wasn’t collected and was told they have no drivers available to retrieve a parcel within 3 miles radius. And I was advised to rebook it for another day and wait the whole day again for the UPS driver to turn up or to drop off the parcel myself to the UPS office which is 15 minutes away from my home address. Parcel Monkey or UPS do not offer discounts for the inconvenience. The service is poor and careless. I was not notified by the Parcel Monkey or the UPS and was at home for 8 hours pointlessly waiting for a collection.
Yesterday by Isabell
We booked the service on 18/4/2024. Tracking record said Parcelforce attempted to collect the parcel on 19/4 at 13:22 but not successful because sender was gone on Friday afternoon. Nothing happened ever since. Now (25/4 = one week after the booking) the parcel is still at the sender. The booked service has not been completed. No one followed up.
Yesterday by Parco Betriebsmann
It all worked just as it should, clearing instructions and no surprises.
Yesterday by Anna
Excellent, quick experience. Cannot recommend highly enough
Yesterday by Mo
Avoid! Use another courier or ParcelHero. Parcel sent via Parcel Monkey, and Ive been slapped with a charge of £76.60, to refund they want proof of a tape measure against the box and the box on some scales (bit late because its already been shipped). Box is no different to others Ive sent and weight of contents is the same but this doesnt matter. Disgusting customer service and completely ripped off by this company with no authorisation to remove additional funds from my account.
Yesterday by Kirsty Gregg
Competitive rates and very convenient with courier picking up.
24/04/24 by Ashley Simons
Super customer service, many thanks
24/04/24 by L C
I have never been told whether my parcel was delivered
24/04/24 by Peter Mackie
Parcel Monkey is cheaper than Royal mail and other companies. And whichever other couriers they use are always promt with time arranged to pick up my parcel. Also its easy to track my parcel.
24/04/24 by Tricia G
Good service, reasonable prices
24/04/24 by P Brown
Always such good value
24/04/24 by Lucylou
Always reliable. Only ever had one hiccup with a delivery, and have sent 30-40 parcels over the years. Always my go-to shipping site. Latest delivery was UK to Australia, good price, arrived in good time. Will be continuing to use Parcelmonkey for the foreseeable. Great site.
24/04/24 by David Jackson
It was very easy to organise, the parcel arrived on time, and I am happy with the price.
24/04/24 by Anne
Great support! Couriers pick up parcel usually on the day requested.
24/04/24 by Customer
Absolutely disgusting. Sent a 2.7kg small box on 30kg service. Delivered perfect then got an email for extra £76.60 which they took without my authority. Parcelforce claim no charges on their end. Parcelmonkey will not reply but will reply to other parcels PM12156019. PayPal chargeback in progress
24/04/24 by Russell McNeill
I recently sent a painting to Switzerland.
Parcel Monkeys documentation and prints out are very good so the process was much easier than I anticipated.
Good service and brilliant tracking.
24/04/24 by Ivor Sexton
After struggling to book this delivery with UPS, and Parcel to Go I found your service which was easy and efficient
24/04/24 by Ms Polak
Very easy to use.
24/04/24 by mrs emma hill
I booked a parcel for delivery abroad.it was collected on the 6th of March, I tried tracking the item at the end of the month and it hadnt updated since the collection day. I then contacted Parcel Monkey which then told me that EVRI had lost the parcel and couldnt locate it. They said I would have to make a claim which I did. They asked for proof of the cost of the item and also a written declaration from the recipient saying that the parcel was not delivered to them. I wasnt happy about this at first but still provided all of it. They later approved my claim and said I would be getting refunded the cost of the item and the shipping fee which I paid to them. They refunded me the cost of the item but claimed that when they tried refunding the shipping cost, the card wouldnt allow them which is weird as its the same card I used to pay for it all and the same card they used to refund the item cost. They asked for my bank details which I sent, I later got a message saying that the refund for the shipping fee was successfully completed but it never arrived on my account up to a day like today. I emailed them to let them know this twice but no one has bothered to reply to my messages.. NEVER USING PARCEL MONKEY AGAIN!
24/04/24 by Vena Adamek
Quick, easy and good value Quotes.
23/04/24 by C Lewis.
I paid 22 to send one parcel on 2nd April. It arrived on time. I then got an email to say they had taken another £76 from my bank as the weight, height and width were wrong which I know were correct. I have been trying to get rebate for 4 weeks, all I get told they were getting in touch with their finance dept. Now they are ignoring me. Dont touch this company they just take extra money from you. I sent a parcel weighing 27kg and was charged £98. Again I say dont touch this company.
23/04/24 by Doreen Weild
Excellent service needed a parcel collected from the Isle of Wight to Republic of Ireland.
I chose which courier/ price/ time I wished to pay for. Downloaded labels, filled in customs forms job done. Whole process to delivery was 4 days. Very pleased.
23/04/24 by Customer Jodie Kelly
I booked and paid for a UK same day collection/next day delivery but no one came to collect the parcel. I waited in all day and I was told I should wait until 6pm by which time it was too late to arrange an alternative. I had to spend a lot of money delivering the item myself! Then I was "offered" a refund whcih I had to accept within 14 days! The customer service process is quite possibly the worst I have ever experienced!
23/04/24 by Dave Farman
Well done ! Such a clever monkey are you!
23/04/24 by Josiah Emmanuel
Everything went to schedule. Easy booking for a carton to the USA. Picked up when notified. Recipient notified same day and delivered in three days. Fast, efficient, well informed all the way. Thank you.
23/04/24 by Guest
This was my first time posting a large item which was a bit concerning but it was quite straight forward using this service. I like the idea of them sending me a picture to confirm the parcel reached the destination, good service.
23/04/24 by A. Jackson
FRAUD! Do not purchase their service!! I paid £230 for shipping my suitcases to be delivered abroad in 5 days. Parcelforce came to pick up but then i never heard back. I started to chase, parcel monkey never gave me any information. They kept telling that they are waiting for an update. I emailed to parcelforce myself to find out my luggages. They were held in their depot and could not be exported somehow. So they returned my luggages after 15 days of purchasing the service. PARCELMONKEY DID NOTHING! ALTHOUGH I GOT THE LUGGAGES BACK, THEY STILL DIDN’T REFUND MY MONEY. I KEEP RECEIVING THE SAME RESPONSE: WAITING FOR AN UPDATE! Obviously, they don’t want to refund! This is ridiculous, their service and communication is the WORST! I WANT MY MONEY BACK!
23/04/24 by Tugba Ak
Easy to use great service thanks A+++
23/04/24 by Heath Fairbrother
Quickest way to get the best quotes on export packages - will definitely use again!
23/04/24 by Teresa
I sent a parcel out with them last week which they damaged. Brought it back today and the driver was still handling the box like it had bricks in it... even though I put several stickers on saying "handle with care" & "this side up" he placed the box in front of me side down.
23/04/24 by Jason Barrett
Easy to arrange on line my parcel was collected next day I would definitely use Parcel Monkey again
22/04/24 by Vicky Turner
Easy process. Efficient booking, great tracking. Did exactly what you said. No complaints thanks.
22/04/24 by Matt D
THE TIME OF DELIVERY, SO QUICK. AMAZING SERVICE
22/04/24 by Customer
Excellent service from parcel monkey! Easy to follow online , dropped my parcel off and it arrived via Parcelforce in Thailand safely and intact a few days later! Very happy.
22/04/24 by Catherine
Worked as it should
22/04/24 by Stephen Smith.
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