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Review Centre - Real Feedback From Our Customers, Good and Bad!

We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.

Our average customer rating is:
(4.5/5) based on 126,261 reviews.

Re-build your website. The worst website I've ever used.

Today

Excellent service. Parcel picked up last Thursday and even though Easter holiday between then and now the parcel delivered to my sisters in

Today

not picked up on Tuesday when should have been

Today

PARCEL COLLECTED 2 DAYS AFTER SHOULD HAVE BEEN !! VERY POOR SERVICE

Today

Discusting service parcel still not been collected yet again i will be contacting trading standards!!!!

Today

Very happy with the service

Today

Straightforward process again. Some idea of collection time would be great.

Today

Very dissapointed with service. Was told that our parcel would be uplifted 22nd April. Was uplifted this 24th April. Will not use again

Today

Did not collect parcel and had no contact at all

Today

I paid £14 for next day. No mention of not delivering on bank holidays at all. Rubbish!!

Today

Thank you for coming on the day you said you would, but I had no idea or indication of time!!!

Today

Parcel still not picked up, 3 days late! No one responding to me, please call 01353 669000 ASAP

Today

My parcel has still not been collected (48 hrs later) and I am unable to get hold of anyone at the delivery company!

Today

Having a collection time (even a 2-3 hour window) would make a big difference to the customer experience (and repeat business rate)

Today

twice now ive booked a collection days in advance with you for a next day delivery and both times you've failed to collect on the day

Today

Convenient, Competitive with Clear instructions.

Today

Prompt pick up, quick delivery. Thanks!

Today

Do you have local drop off points for parcels rather than collections from residence?

Today

Excellent, trouble free service which I would have no hesitation in recommending

Today

collect delay

Today

had to wait 4 hours for the shipping label to be emailed after payment,went to Courier to send parcel but they wouldnt without a shipping l

Today

quick pickup and delivery despite easter

Today

Quick and efficient service at a great price

Today

I paid for my parcel to be collected instead no body came and I ended up driving 20 miles to morley to drop it off they said rotherham van h

Yesterday

item has been lost in the post

Yesterday

i will be sending another parcel this week with complte confidance

Yesterday

Give us better information on when you will collect a package.

Yesterday

Good friendly service

Yesterday

Dreadful. Failed collection, re-booked- and it failed again. Have given up. Refund me in full or I will take legal action against you!

Yesterday

Not impressed - conflicting collection dates on your emails, no telephone contact apart from TP courier - unlikely to use PM again

Yesterday

Good.Fast service!!!easy to use.

Yesterday

Incredibly good service at a quarter of the price! Thanks.

Yesterday

Great service as always.

Yesterday

order ref PM2700359, this feedback page is ****, there's not enough space to tell you my issues...rubbish service

Yesterday

Taken my money off me and have never collected the package - disgraceful you'll be hearing from trading standard

Yesterday

The tracking for my parcel was not updated very quickly. However arranging the courier to collect and deliver was straightforward.

Yesterday

excellent service

Yesterday

Parcel arrived a day after that quoted - i.e. late

Yesterday

Good price, good service, can't ask for more

Yesterday

took a bit too long to get a label email to print from City Link than was convient

Yesterday
Parcel Monkey www.parcelmonkey.com 4.4 out of 5 based on 126261 ratings. 80920 user reviews

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