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Review Centre - Real Feedback From Our Customers, Good and Bad!

We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.

Our average customer rating is:
(4.5/5) based on 139,510 reviews.

Very good will use again

Today

Excellent service and communication

Today

the cheapest on the internet, very quick, tracking was good, reliable service

Today

i like the way the website is maintained and the accuracy of the collection dates. keep it up

Yesterday

Disappointed that my customer said he arranged a date for re-delivery (after missing the first attempt) but Courier arrived on another day

Yesterday

Overall good would have appreciated the parcel left with a neighbour rather than by our step although it was partially hidden

Yesterday

nothing to change, recent parcel collecting and delivery executed perfectly many thanks

Yesterday

parcel was due to be collected on the tuesday not collected had to call and find out why collection made 2 days later

Yesterday

Parcel was not picked up by DX on the 27th as promised. Had to ring DX two days later who picked it up in 15 minutes.

Yesterday

We find your service quite brilliant thank you

Yesterday

Excellent

Yesterday

I am very happy with the service arrived as planned

Yesterday

Fast and reliable.

Yesterday

International, 2 boxes: Poor reviews concerned me, but COLLECTION AND DELIVERY WERE SPEEDY. Tracking could be more detailed. Overall 9.5/10

Yesterday

Did not collect parcel on arranged date . Did not respond to my emails from claims department . Very poor service

Yesterday

Booked to items to get collected also paid still not collected . Rubish services to contact also

Yesterday

the citylink driver (who is always the same) is a very nice, very helpful man

Yesterday

excellent service will use again

Yesterday

Arrived safely. Delivered within expected delivery times at a reasonable price.

Yesterday

simple to navigate and choose suitable product. Would deffo use again :)

Yesterday

No problems whatsoever. V. happy with services.......

Yesterday

Your the best

Yesterday

The parcels are still here and waiting to be collected gaaar!!!

Yesterday

Service was brilliant, will use again. Many thanks :)

Yesterday

Parcel was collected and delivered to a neighbour but no note was left and the person I sent to was a eBay buyer who was not very happy

Yesterday

carnt fault exalent service thank you A1

Yesterday

Brilliant Service

Yesterday

I'm amazed...will defo be using again.....couldn't be happier. Many thanks.

Yesterday

Very good service. Thank you

Yesterday

No problems. Will use you again

Yesterday

No tracking is less than the service I paid for

Yesterday

The actual parcel monkey, online part was ok but courier has been god awful! No contact details for parcel monkey either!!

Yesterday

surprisingly easy! excellent service. impressed.

29/08/14

3 days late, no one called back when queried problem with customer service. meant someone had to stay in for 3 days. compensation??

29/08/14

no comment

29/08/14

no comment

29/08/14

Brilliant!!

29/08/14

Excellent price and service. Highly recommended

29/08/14

no comment

29/08/14

no comment

29/08/14
Parcel Monkey www.parcelmonkey.com 4.3 out of 5 based on 139510 ratings. 91000 user reviews

UK Box2Box

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