We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
Parcel wasn't collected until day after promised collection & no explanation by driver other than 'we were very busy'. Not good enough.
Courier collection time could be estimated rather than just in a day, But otherwise, excellent service provided
sometimes you pick up far too late in the day and would be good if you can give a pick up time , to save people having to wait in all day
Very easy to book online & excellent service, only improvement would be to give some indication of when the parcel will be picked up
Parcel money are perfect every time I use them I just can't fault the service keep up the good work guys, flawless see you again soon A+
I sent my parcel via Parcel Monkey and it got to it's intended destination in good time. No problems.
We didn't box it up, it was a bookcase. Never called to offer alternative collection, ie no insurance giving. It was old & scratched anyway.
Courier service Great
Collection was due on Friday but parcel is still here!!
Would like items to stay in the basket when my session expires
Booking and printing went smooth and parcell picked the day arranged not sure about delivery yet
The parcel was collected a day late but it was delivered the following day. Not too big an issue but collection could have been better.
Great prices, easy to use site,excellent prompt service and delivery,highly reccommended
Dx booked for pick up Wednesday 27th, stayed in all day not picked up , chased them next day, excuses made, not happy, won't use again
have not received the parcel at the destination yet sa67 8pl . tried to phone and speak to a person but machine kept saying technical diffic
Parcel hasnt been picked up with no reason or notificiation?
Parcel arrived on time in great condition. Cheap and reliable, very happy customer!
Collected early on Tuesday. In Japan with recipient Sunday Morning. Excellent
Picked up on the day, delivered the next day. My customer was very happy. Great service
I have no complaints at all
Excellent service. Location sent to very remote. Easy to understand instructions. Definitely will use service again.
Very good will use again
Excellent service and communication
the cheapest on the internet, very quick, tracking was good, reliable service
i like the way the website is maintained and the accuracy of the collection dates. keep it up
Disappointed that my customer said he arranged a date for re-delivery (after missing the first attempt) but Courier arrived on another day
Overall good would have appreciated the parcel left with a neighbour rather than by our step although it was partially hidden
nothing to change, recent parcel collecting and delivery executed perfectly many thanks
parcel was due to be collected on the tuesday not collected had to call and find out why collection made 2 days later
Parcel was not picked up by DX on the 27th as promised. Had to ring DX two days later who picked it up in 15 minutes.
We find your service quite brilliant thank you
I am very happy with the service arrived as planned
Fast and reliable.