We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
No issues, easy to use, good price.
07/06/20 by Mr David Andrew Woods
A great service for comparing postal rates for parcels. I can recommend choosing DPD for posting to America. 48 hours for to door!
07/06/20 by Mike Paget
The process was smooth and efficient
07/06/20 by Ify
Great price, very simple and super reliable.
07/06/20 by Paolo
Excellent service collected within the hour stated
07/06/20 by Andrea Child
Terrible customer service, failed to do simple delivery, then charged me TWICE to do NOTHING!! DO NOT USE. Absolutely disgraceful.
07/06/20 by Zeke Neville
Paid for 24 hour service and received 48 hour
07/06/20 by R Hammond
Great service all the time????????
07/06/20 by Customer
Brilliant service. Easy. Reasonable price. Quick delivery.
06/06/20 by Joanna scott
Parcel picked up (a little earlier than expected) and delivered as promised.
06/06/20 by STEVE RAWBONE
So easy ... excellent value for money
06/06/20 by Mr John Bassindale
Very easy to use, great service
06/06/20 by Felicity Smith
Courier arrived on the day specified and great price and service! Would be good to have had a better idea when the courier was coming to pick up the package, but satisfied otherwise!
06/06/20 by SAMUEL THOMPSON
Excellent, great price, collected on time and more importantly delivered as promised. Will definitely use again
06/06/20 by M Sansome
Perfect from start to finish. Easy to use website. Prompt collection and extremely quick delivery. Will certainly use again...!
06/06/20 by Maria Newman
Always use parcel monkey easy and quick to use excellent service
06/06/20 by Miss. Gillian Isherwood
Excellent service!
06/06/20 by Customer
Quick and easy drop off, shipping was quicker than I expected and delivered early to destination. No issues at all!
06/06/20 by Erik J
Cheapest company I found and service was decent.
06/06/20 by Darren Talbot
Easy site to use to book your delivery. Completed in minutes. Cheapest prices. Highly recommend.
06/06/20 by Shelley Dular
Very good service and delivered on the expected timelines.
06/06/20 by Customer
Really easy to use and was there really quick! Thanks
06/06/20 by Alex James
I paid a service on Thursday, it was stated the parcel would be collected on Friday. The label had no service or company name and no one came to collect the parcel on Friday as stated. Very dodgy and unreliable. I would like a refund.
06/06/20 by Edgar Casimiro
Easy and simple to use as a first time user. Parcel force came at a reasonable time and then the parcel got delivered the next morning at 8am.
06/06/20 by Lauren
Easy to use saving on post office rates only slightly but better in your pocket
06/06/20 by Ms Michelle Graff
Excellent service, even in the current difficult times.
06/06/20 by Dr. Wong
I ordered a next day delivery but the parcel wasnt collected so my mother didnt receive a present on her 87th birthday from her grandsons.
05/06/20 by Stax133
Was charged £3.79 extra on a parcel to NZ; no option to challenge it, not even a contact number or address. It was knitted baby clothes and stamps, I weighed the whole wrapped parcel as 440g on digital kitchen scales; Parcel Monkey or Courier said it was 2kg. Thats nothing but a petty rip-off.
05/06/20 by Gordon
Excellent service , quick collection and delivery ! Very good value for money
05/06/20 by Ms Stein
Proper pick up and fast delivery
05/06/20 by Customer
Parcel monkey website worked well. My delivery was supposed to be with me this morning, delivery was to be done by parcel force, and the truth is I am still waiting. I am not sure when it will arrive.
I was asked for my feed back so thats my feed back
05/06/20 by Sean Robertson
Very quick and value for money good choice of couriers..
05/06/20 by Steve G
Excellent value and the package arrived at pick-up point in 2 days. However, this is the 3rd time in a row that we have waited at home for the promised delivery only to find that DPD do not deliver to our home as promised. We waste our time waiting for a delivery that never happens, and then have to travel to the pick-up point for collection. This is extremely poor service, especially during these challenging Covid-19 times, when people of my age (72+yrs) deliberately try to stay at home and avoid unnecessary public contact.
05/06/20 by David
Parcel Monkey are great!
Not particularly happy that the parcelforce website does not update when items have left the country. Have had to ring twice so far to find out where item is as wesite not updating properly.
05/06/20 by Lynn
Efficient, no issues. Good experience.
05/06/20 by Customer
We have used parcel monkey before and have had passive experiences, this time was rather different. It took 3 days for the parcel to be collected. On each day we were notified as to when the collection works be on each occasion they just didnt show up
05/06/20 by Customer
TERRIBLE customer service. Job incomplete, failed to deliver and not refunded me the money and ignoring my messages and emails. DO NOT USE!! DISGUSTING!!
05/06/20 by Zeke Neville
Parcel Monkey great as usual. Booked Royal Mail 24 - pickup promised Tuesday - came Wednesday - delivered Friday!!!
05/06/20 by Alan
Quick safe and reliable
05/06/20 by Customer
Excellent service as usual
05/06/20 by Mark Perry
