We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,723 reviews.
Charged my card 8x what was quoted - I am disputing via my credit card company -
16/07/24 by AW
Always helpful
16/07/24 by Watermark
always deliver.
16/07/24 by Chiller Blinds
Absolutly Awful - Not to be trused This is not a company that can be trusted. On the Parcel Monkey website they offer a "no label" collection service. When you click on the links and book the service you then get told to print the label. I have tried twice to book the right service and the online support team just tell me I have booked the wrong service. They will noy give me a refund on either booking for 5 days
16/07/24 by Jimmy
Simple portal to use
16/07/24 by Customer
Parcel was returned to sender with bo correspondence why? No refund
15/07/24 by Deborah Donohue
Have used PM many times and found the service good. Affordable costs and when I have needed to contact customer services they get back (not instantly) but in a professional and timely manor. So yes I will continue to use them
15/07/24 by Customer
Easy to use and understand
15/07/24 by eBay seller
Quick as anything - parcel arrived so quick to jersey
15/07/24 by Andrea D
????trusted pilot five stars even got the chopper out too ????????????
15/07/24 by Sonny
The bad review isnt necessarily for Parcel Monkey as the experience with them was fine. The option chosen was ParcelForce, to deliver a small box to the south of France, with a delivery window of 3 - 5 days. The parcel took 2 weeks to arrive. I had allowed a delivery margin of 10 days but this was insufficient. My understanding is that the delay is due to French postal service. However it may be advantageous to other customers if this was highlighted at the options stage.
15/07/24 by customer
Very good service
15/07/24 by stephen holloway
Never have a problem with service
15/07/24 by Barrie Fowler
I created a shipment without insurance coverage and the package arrived damaged. Customer service refunded the cost of shipping however the value of the parcel was of 150£. I made another shipping with insurance coverage for the same item to replace the damaged one and it arrived in perfect condition. This is extorsion. If I dont buy cover then the parcel arrives damaged. I usually dont write reviews but this is unacceptable.
15/07/24 by NewAge Decor
Straightforward and easy to use website. Lots of choices and options. Quick delivery to USA from UK, on time
15/07/24 by Rosemary Nicholls
Efficient service
15/07/24 by Mr Berman
Easy website to navigate. Good service. Sender & recipient both happy.
15/07/24 by Phil
No issues with non urgent parcel delivery. Good price comparison and options available including without printing necessary. Customs information sent directly to delivery service. What 3 words available to allow precise delivery location.
15/07/24 by KCWsen Shopping
I needed confirmation that my return parcel had arrived and the online help was quick and excellent help. My refund was returned to me within days.
14/07/24 by Mary Smith
Easy to use and very happy with the whole process of having a parcel collected and delivered quickly for a good price
14/07/24 by Lynn
Did exactly what they promised at a good price. Highly recommended!
14/07/24 by Kenton Hill
Easy to use, good value for money.
14/07/24 by David Millar
paid £50.98 to have an item delivered in 48 hours.That was on the 30thJune-it is now 14 July and it has still not been delivered-made an enquiry to customer services asking what was going on-no response. Do not use these people-I have paid £50.98 for nothing and probably lost £400 the value of the item
14/07/24 by Savvas Fiaca
Easy to book and delivery on time
14/07/24 by Fiona
easy to post parcel
14/07/24 by Thomas
Excellent service from collection to delivery, especially as the parcel was awkward in shape and weight.
I would definitely recommend this service.
13/07/24 by michelle
Seamless pick up, rapid delivery.
13/07/24 by PE
No messin about with these lads
13/07/24 by Customer The Happy Wanker
I’m impressed! This is the second parcel I have sent through Parcel Monkey. Collected from my door, delivered to Sweden in less than two weeks at a great price! Thank you!
13/07/24 by Mrs Neal
Brilliant. Thank you. 5 *************
12/07/24 by Customerharper
Horrible experience! Avoid dealing with Parcel Monkey at all costs
12/07/24 by Carine Pietersen-Jordaan
Easy to follow instructions .No problem with postage or delivery to Canada and a good price offered
12/07/24 by MAUREEN SIMMERS
Good all round service
12/07/24 by Kenneth Powell
Platform is easy to navigate and there are lots of options with different providers for collection and delivery. Package was collected and delivered on time and no breakages.
12/07/24 by Angela
Kept in the loop throughout, all at reasonable prices
12/07/24 by Ian Kear
The parcel I sent arrived safely with none of the parts inside damaged
12/07/24 by David Lucioni
Fast efficient, easy to use website. Parcel picked up on Friday and delivered the following Tuesday.
12/07/24 by james clifford
Complete package from enquiry through to delivery. Brilliant
12/07/24 by steve akehurst
Easy to use and good to have price comparisons
11/07/24 by Mark Wells
Everything went as planned, totally satisfied
11/07/24 by Fred Ritter
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