We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,423 reviews.
Easy to navigate service .
16/10/24 by William GETTY
Fabulous price & on-time pick-up
16/10/24 by Mark
All good. I was a bit worried about sending a large package overseas but the instructions and advice on the website were clear and helpful. The cost of posting was very competitve. It was good to be able to track the package as it travelled across the world and I have heard that it has arrived safely.
16/10/24 by Kathleen
Nice and easy
16/10/24 by Darren Poole
Easy steps to follow.
16/10/24 by Maggie Evans
Ended up using a completely different service to what I originally chose. I have no idea when the option was changed. Although, from then on, all was fine and parcel received for less than expected.
16/10/24 by customer
I was contacted on the portal, two days after my parcel was picked up, stating that an item in my shipment needed a MSDS. Not knowing what that was I asked them to return the parcel so I could remove the offending item. That was 3 weeks ago and I still have no clue as to when I will get my shipment back. Trying to get answers on the portal is impossible and extremely frustrating.
16/10/24 by Mr Michael Taylor
Simple and straightforward to review and choose the appropriate service at the right price
16/10/24 by Chris Ottewell
Damaged on arrival in spite of numerous fragile labels. Wooden table top broken, so must have been thrown around carelessly. Then extra charges added. Could not recommend.
15/10/24 by Customer
Very simple and straightforward
15/10/24 by Satpal
Parcel not delivered. If I could no stars I would , although more likely to be the courier at fault.
15/10/24 by Malcolm Craig
Great company to use. Will definitely use again.
15/10/24 by JAN TILLEY
Order collected and delivered on time and in excellent condition
15/10/24 by PATRICIA QUINN
Parcel Monkey was very quick and easy to use.
Its unfortunate that Evris 1-3 day delivery took over a week!
15/10/24 by Mr Quantrill
Good price comparison and easy to organise parcel dispatch with link to track delivery
15/10/24 by KCWsen Shopping
Easy to get the costs, book appropriate courier and print label. And package delivered well within time.
15/10/24 by andrew pain
good , thank you 10 words
15/10/24 by Customer
Super easy and clear to follow
14/10/24 by Customer
Quick professional service.
14/10/24 by anthony chadburn
Excellent company
14/10/24 by margaret fleming
Easy to use, arrived in time frame.
14/10/24 by customer
I posted a parcel on Wednesday and my daughter received it today in Australia???????????????? super quick and always arrive on time. This was the quickest service we have had over 5 years. I will always use parcel monkey! Thank you.
14/10/24 by Paula Footman
Great service , quick del to Canada 3 days on normal service ., will use again
14/10/24 by Steve
Tariff class not recognised by drop-off point but still taken. Promised 2-3 working days delivery. Parcel not arrived 12 days later.
14/10/24 by Customer
easy to select the courier from the parcel monkey site. UPS arrived on the requested collection date and delivered the parcel to my colleague within 2 working days.
14/10/24 by Customer
Efficient and easy to use
14/10/24 by Andrew Tyszka
It made it really simple to get a return to amazon from the house.I was impressed.
14/10/24 by hb
MY PARCEL WAS SENT USING DPD DROPPED OFF AT POST OFFICE AND TRACKING SHOWS IT AT SINGAPORE AND NOT MOVING FOR A WEEK ALREADY - NO RESPONSE FROM PARCEL MONKEY OTHER THAN ITS PROBABLY AT CUSTOMS BUT THE INTERNATIONAL TRAVEL CARRIER SHOWS THE PARCEL AS NOT FOUND, HAVING READ OTHER REVIEWS IT SEEMS THEY TAKE YOUR MONEY AND DONT DELIVER YOUR PARCEL.
14/10/24 by Lynda Johnson
My parcel was picked up and delivered in good time.
14/10/24 by Francis Badu
I found a same day delivery method through Parcel Monkey for a large parcel. It was easy to book and the communicatoin was great.
13/10/24 by Lindsay Bosonotto
It appears my parcel has not been picked up or it’s gone missing. EVRI won’t accept communication until 7 days have expired from its intended pick up day. I’m not impressed at all
13/10/24 by Customer
1st Class Service. Recommended.
13/10/24 by Gerry Gardner
Really good
12/10/24 by Kevin Gregory
Still waiting for refund of pickup of parcel which was refused already paid fee
12/10/24 by David Murray
Excellent service will be using again
12/10/24 by customerJanet Hunt
Great fast service
12/10/24 by emma ahmed
Went well all no problems
12/10/24 by Robin Houchen
Terrible experience with this company. I sent off a pair of mountain bike rims, with two tyres attached inside the packing. The fee was £26.62 which I was happy to pay. Ten days later £174.35 goes out of my account to Parcel Monkey listed as "Final Fees" and there is absolutely no way they can justify this extra charge! I added accurate dimensions and weight to the item I was sending, so there has to be a mistake somewhere, but Ive had no response from the company, and doubt I ever will. It occurs to me that this might well be criminal, so my advice to anyone reading this is absolutely 100% avoid this company, also check out some of the other complaints because this isnt an isolated problem just for me, it happens a lot. If theres a further development I will adjust this review to reflect it.
12/10/24 by Dave
Terrible experience with this company. I sent a pair of mountain bike rims off using UPS from Nottingham to Essex, with two tyres included in the packing. The original fee after I paid for extra insurance was £26.62 which I was happy to pay. Ten days later an additional charge has gone out of my account to Parcel Monkey for £174.35!? To be clear here, I added accurate dimensions and weight to the item I sent off, but nothing can justify this extra cost which I am seemingly powerless to stop going out of my account. Contacting the company directly seems to be useless, Im not sure what there is I can do, but hopefully if youre reading this it will dissuade you from every using using this firm, because it seems to me theyre stealing money from their customers, and a quick search online tells me Im not the only one. AVOID!!!!
12/10/24 by MR DAVID CRAGG
Happy With The Service
11/10/24 by Chris
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