We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,478 reviews.
Excellent service
20/06/20 by Customer
Very impressed.
20/06/20 by Lee
Great service hassle free
20/06/20 by Mary
Sent something to China. Item being returned due to incorrect import labels that were supplied by Parcel Monkey. I have enquired with them but only received a generic response. Issues and bad service. I now have an annoyed customer in China and no answers.
20/06/20 by Will Chappell
Updates a tad slow but can’t fault the service. Saved a fair bit of money.
20/06/20 by Eder Parolini
Excellent service very easy to use
20/06/20 by Suzanne Dutton
Their customer service was the worst I had in my life and I am not exaggerating. The customer service representatives were giving confusing and wrong information all the time to me. their communication with DPD was at least poor and because of their incompetence I lost all my clothing and professional equipment (total value of £2000). To be more precise, many of their representatives one day they were telling me one thing and the next day the were claiming the opposite. They were never helpful or did anything at all to help the situation. Parcel Monkey requested some information from me(photos, description of the items and parcels etc.) and it took them TWO WEEKS to send this information to DPD. They were ignoring my messages in the the open thread and the investigation was stalling because they did ABSOLUTELY NOTHING. Even if the send your staff for free, avoid them. As I said, worst experience ever.
20/06/20 by Efstathios Psomadellis
Easy to use, always gives choice of economic, speed, awkward size. Customer service back up is excellent and Haarlem free for an online offering. Well done.
20/06/20 by Nigel DAVIS
Very good service and good value thanks
20/06/20 by Mr andy nichols
very good service and cheaper than going direct. Just a bit slower than advertised but I think that was down to Parcel Force who are slow because of covid 19.
20/06/20 by Jackie Harwood
Brilliant company can’t fault
20/06/20 by Customer
Always reliable, great & fast customer service. Highly recommend!
20/06/20 by Anonymous
very happy with the service
20/06/20 by Customer
We have been waiting over a week now for a pallet to be picked up by the courier that these guys are using but everyday we have just had the same old messages from them saying "sorry for the inconvenience, well let you know as soon as its on its way" which we have now noticed seems to be a very common reply! Why should we be paying over £80 for the collection of a item that has not been picked up a week after it was meant to be? Avoid this company at all costs! Its called parcel monkey because its run by monkeys that treat you like a monkey! Just pay the extra for a decent company! It saves so much hassle!
20/06/20 by Brian Dalgleish
Reasonable prices, efficient service
20/06/20 by Muhammad Tahir Fayyaz
Excellent prompt service would use you again
20/06/20 by NEWTON
Was told international parcel would be delivered Wednesday 17th June after having been picked up 8th June! It’s now evening of Friday 19th June and parcel has still not been delivered and tracking says it arrived at local facility on 18th June. Where is it? And to add insult to injury I was charged twice for the same parcel! Not great!
20/06/20 by Teacher
You declined a pick up for a parcel on the 10th June, which I have tried to get re-collected from yourselves and I am yet to get a response . Vicki emailed and said she would be in touch within 3 days, that was over a week ago, everytime I try and contact parcel force are in high demand. You have took my money and I have no parcel. This has caused me a lot of distress,
20/06/20 by Kathy
Quick and easy
19/06/20 by Taimur Khan
Superfast delivery from UK to Portugal. The second time I have used Parcel Monkey and would recommend them to anyone. Keep up the good work Parcel Monkey.
19/06/20 by Ali
As always provided a good service.
19/06/20 by Sital
excellent efficient service and quick delivery from uk to italy, no issues, collected in advised time slot, will use again
19/06/20 by Customer
Very good, no problems.
19/06/20 by Richard Evans
Excellent, quick and efficient service from start to finish, delivery was made from UK to Australia within a week
19/06/20 by joan
The service is unprofessional and a disgrace. Nobody came to pick up the parcel and nobody responded to my queries. I would recommend finding an alternative courier if someone really wants fast and professional service. These are money crunchers.
19/06/20 by Rodanthi Tzanelli
Reasonably good though delivery came half an hour after by 10 am time paid for
19/06/20 by Marcus Summersfield
Really good so far ,used other delivery services and was not not happy .
19/06/20 by Janet
From start to finish was a dream. Great competative price, well informed via emails and when i had an issue the live chat was avaliable and answered and sorted my problem straight away. Ill defo be using parcel monkey again.
19/06/20 by nicola
Good service, no problems, posted in France on Monday and delivered to uk on Friday.
19/06/20 by Hazel Foster
Great reliable service. Ive used them perhaps a dozen times now and Im happy to recommend them.
19/06/20 by Wiltshire Wanderer
So simple and great value
19/06/20 by Craighead Bungalow
Brilliant service
19/06/20 by Sarah G
Send all my parcels via parcel monkey wouldnt look anywhere else.
19/06/20 by Lynn - Glasgow
Everything was smooth
19/06/20 by Heron
Very good parcel arrived within time limit.
Very good value for money vs weight
19/06/20 by D. R. Matthew
Had an invoice and email a week later saying that a 1kg parcel was 45kg and charged me an extra £9!! Utterly ridiculous.
19/06/20 by Danielle Eden
Parcel collected by Courier, delayed and then lost. A bike lock for my son, a doctor, so he can cycle to hospital. They now admit it is lost but will not refund the £16.99 for the lock.
19/06/20 by David Smith
Great service
19/06/20 by Mr Brian Svenson
I always use parcel monkey between UK & Germany. Super quick service and available tracking.
19/06/20 by Customer
Does what it says on the tin, straightforward and dependable good value shipping, especially for international destinations.
19/06/20 by Mr William Wainwright alex
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