We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,868 reviews.
Have used this site before. Fast and efficient service received as always
04/07/20 by Mandy Stevens
Great! Made it to Italy in 3 days ????
04/07/20 by Customer
The items Im sending are 17kg and worth £170, so Parcel Monkey are excellent value, as the Parcelforce price is good and the insurance cost is significantly less than others are charging. As I only use Parcelforce I am unable to comment on the other courier prices but I suspect they are good too.
Certainly much better value than Parcel Hero, who slip in an extra charge for non business addresses.
So well worth the 5 stars.
04/07/20 by arnie
Good service used couple times
04/07/20 by Wonka Chocs
Brilliant value
04/07/20 by john smith
I have tried several parcel companies over the past few years since my daughter moved to Madrid.
They have all let me down in one way or another - parcel lost, parcel opened etc
Now I feel I may have found a company I can trust .
Thankyou
04/07/20 by Frank Ashman
great service nice and easy to use and good price.
04/07/20 by Tim
Pleased with service
04/07/20 by Customer
Good service - the online booking and payment was quick and easy, collection was on time, and delivery completed satisfactorily.
04/07/20 by Monique --
Once again Parcel Monkey come up with the goods. Never failed me once..in the times Ive used them.
04/07/20 by Customer
The parcel should have been delivered in 4 days however over 2 weeks later and it is still not delivered. Contacting them about this is a nightmare.
04/07/20 by Andrew Farmer
Very disappointed. Courier failed to collect parcel which was due for delivery next day. In fairness, this is the first time Ive been let down.
04/07/20 by Pete Rowley
EXCELLENT SERVICE. HAVE USED MANY TIMES, ALWAYS GOOD
04/07/20 by Keith
Would recommend good service and delivered earlier than expected
Have used this service before and will definitely use again
04/07/20 by CITY COOLING LTD
Brilliant service would highly recommend and will definitely be using them again in the future!!
04/07/20 by Victoria Balch
Most transactions work perfectly; I ship lots of items and while it’s a bit laborious when something goes wrong, ultimately it’s sorted out :-)
04/07/20 by Chris Topham
I had a difficult time with parcel monkey. Unless your details are accurate you are lost. No one helps you and coz they deal with 3rd party it gets really difficult. It has cost me 3 times the amount and ive yet to get my goods back . Wish you could just speak to someone !!!
04/07/20 by Joanna Fletcher
Used Parcel Monkey for the first time and chose Parcel Force 24 (only 90p more than 48hr service). Price was about the half the price compared to the Parcel Force website, plus the parcel was collected.
Collected at 10:15am and delivered 10:30 the following day. Very efficient with driver observing social distancing. Would definitely use again
04/07/20 by Kate
It was good service
04/07/20 by Asad Javaid
Great service
04/07/20 by Roger Greaves
As usual parcel monkey were excellent. Booked courier for my parcel to be picked up and granddaughter received next day.
04/07/20 by Ann Muscat
B st service by you and dhl
04/07/20 by Aakash Anandkumar Vyas
Fulfilled my delivery exactly as described. Thank you!
04/07/20 by Bilal
Great experience easy to use and great service thanks
04/07/20 by Customer
All Good, Good price, thanks Monkey
03/07/20 by eddie sillery
Super service as usual.
03/07/20 by Ziza
They refuse to answer my questions. The live chat is not live. My parcel was delivered by Parcel Force apparently but the signatory does not work for the company my parcel was delivered to. I have tried to work this out with Parcel Monkey and have asked them to get more information from Parcel Force but they just keep saying it has been delivered and signed for. The delivery confirmation doesnt give any info about delivery address or if the person who took delivery did so on behalf of the correct company but they just ignore my questions and keep saying it was delivered. Such bad customer service and Im out of pocket by the cost of my parcel £115 plus the delivery cost and insurance. Glad parcel Monkey and Parcel Firce got their cost paid this is how they can afford to ignore and treat their customers with so little respect
03/07/20 by Customer
Collected as arranged and delivered in Ireland 4 days later. Excellent service and very good value for money will definitely use again. Well done Parcel Monkey UK.
03/07/20 by Sue Smith
Your service was very professional and the rates quoted very competitive. DHL was super efficient. Thank you
03/07/20 by Customer
Great app and cheaper than going direct
03/07/20 by Lanson
I put stuff in a box, it went from my house to someone elses. Fabulous
03/07/20 by Benedict
I sent a small package which worked well. Collection & delivery both good. A little while later I was charged an additional amount because the courier company decided that a parcel that weighed under 1kg actually weighed over 8 kg. ParcelMonkey then refused to challenge the courier nor would they provide any evidence to support their position.
03/07/20 by Jon
Excellent prompt service
03/07/20 by Customer
Easy to use, good communication,quick collection,would use again.
03/07/20 by Melvyn
Sent a parcel to Spain on Friday arrived Monday, excellent.
03/07/20 by Colin
Good service, thanks!
03/07/20 by M Williams
Amazing, Fast Service.
03/07/20 by Kristine
Excellent service, cheap prices, quick delivery, easy to book
03/07/20 by Customer
Ive used for several parcels. Straightforward so far.
03/07/20 by Emma
very efficient
03/07/20 by piepet
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
