We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,869 reviews.
Easy to book with great prices
24/06/20 by Mr Ray Woodmore
Parcel delivered when they said it would with no hassle either end.
24/06/20 by Mrs H Stapleton
Would avoid using for collections. They unfortunately don’t have a customer services number.
24/06/20 by Tall guy
great service as always 5 star
24/06/20 by Paul Irons
Great service
24/06/20 by Maria-Fiore Mazzarini
Excellent service!. Very good value for money and delivered at exactly the stated time which was important as it was a birthday present. Thanks.
24/06/20 by Jane Douglas
All sorted very quickly and professionally. I would definitely recommend them and use them again.
24/06/20 by KEVIN THIRSK
This is the first time I have used Parcel Monkey & was very impressed with the speed of delivery from France to Scotland within a couple of days. Will definitely use again. Thank you
24/06/20 by FD
Efficient and affordable.
24/06/20 by Emma Sinclair
I booked 11 days ago now and this still has t been picked up for my house. Not happy at all and what all my money back!!! Regards
24/06/20 by Customer
Easy to use, good prices and reliable service
24/06/20 by Julie
Its the first time I’ve used this service. the parcel was picked up on time and the tracking of my parcel was easy and delivered on time.
24/06/20 by E Ritchie
I have used these before and been very satisfied with the service. This time I chose to use DPD for an international parcel as this was the fastest and most economical service and I could avoid having to queue at the post office. However this was on Monday and still waiting for a collection on Wednesday...I am told that I should wait at the factory until 6pm to see if they collect. If they dont I have lost 2 days and many hours sitting around! Not a Happy Bunny!
24/06/20 by Anthony Hill (Manager)
I was unable to book a shipment via Parcelmonkey due to their website having a peculiar limitation. My road name has ten characters, and there was no form of splitting or abbreviation that I or Parcelmonkey support could come up with that would allow me to enter a valid address for collection. An arbitrary 13 character limit for address lines is strange, to say the least. In the end they did actually believe me when their own developers admitted it was broken, but it took a very long time in live chat repeating the same things before they understood. Parcelmonkey support just sort of wandered off and gave up. I eventually booked with that same courier directly- which cost more, but actually let me enter my address with no problem.
24/06/20 by Anton Nonny-Mouse
Good price. Reliable pickup date. Precise notification of drop-off date and time. Good condition of box upon delivery. Have used many times before, and will use again.
24/06/20 by Aleksandr Klyashitsky
Great price, excellent easy to use service with quick safe delivery
24/06/20 by Aisling
All extremely efficient, booked one night, parcel collected the following day (a friday), was out of the country over the weekend and delivered to the address in Munich, Germany by early pm on the Tuesday. Very impressive and far better value than other ways of sending! This was a fragile parcel and it arrived with no damage. Great!
24/06/20 by V Wade
Best prices to ship from china to the UK. And delivered onetime. Very happy. Would recommend and use again.
24/06/20 by London Customer
I found Parcel Monkey UK really easy to use and extremely good value. I was able to track the parcel at all times. Really pleased and will use again.
24/06/20 by Turner
I always use parcelmonkey when shipping from UK to DK.
Its quick, efficient, easy to use and delivery is always fast and smooth.
24/06/20 by Sol
All very well asking me to review your service but I simply dont know what has happened to my parcel.... did it arrive at its destination?
24/06/20 by Andrew Brook
We sent 6 boxes from the UK to France and 1 was never delivered to us in France and was shipped back to the sender in the UK. Parcel monkey said the courrier was unable to deliver the item despite several attempts. However, this is a total lie as with COVID 19 we didn’t have anything else to do a part from waiting for the courrier to deliver our boxes... 5 out of 6 were delivered in 5 business days and we paid £218 - total rip-off!!!
24/06/20 by Customer
Good service
24/06/20 by Jill Cantrill
Great service - would recommend
24/06/20 by Val Daley
The "service" offered by this company cannot be called service in any way, shape or form. My parcel that I tried to send on 30 April has gone missing and they have now washed their hands of the situation because I didnt pay extra to insure it. Why should I have to insure a parcel in their possession? Once delivered to them it is their responsibility. They lost my parcel and now I am struggling to get back even the £23.15 that I paid for delivery, or as it turns out, NON-delivery! I am sending a formal complaint in writing and demanding a refund of my payment and I will copy their local trading standards office. I have come across some bad service over the years but this shower surpass every other problem that I have ever had. I dont complain readily because I know things can sometimes go wrong but when they deny all responsibility and tell me that it is my responsibility to find out where the parcel is, that really does take the biscuit. Suffice to say, I shall smear their name at every opportunity and the beauty is, I have the documentary evidence on their own conversation trail that what I say is factual so I seriously hope they try to sue me for libel - meet me in court!
24/06/20 by David Fraser
Easy, quick, cheap
24/06/20 by F MacCallum
Prompt collection of parcel, reasonable postage rates. Excellent tracking & rast delivery
24/06/20 by Customer
Absolutely top class service
24/06/20 by ian corbin
great service parcel arrived on time
24/06/20 by Customer
First time I used this company and I can honestly say it was one of the best experience I’ve had with a parcel delivery company.
So easy and I didn’t need to print a label.
I will 100% use you again.
Thank you
24/06/20 by City MOT centre Wolverhampton
at least 30% of parcels booked through parcel monkey do not get there next day when i pay for next day delivery. when you complain they are not interested
23/06/20 by diana white
Always use parcel monkey for their great service.
Never failed to pickup and always delivered on time.
23/06/20 by Groovechild
Fast and very good
23/06/20 by Customer
Absolutely brilliant. What they say they are going to do they do
23/06/20 by Jackie Cross-Gower
Great service always.
23/06/20 by Customer
Great price and fast delivery. Couldn’t fault the service at all.
23/06/20 by Carol
Excellent service. Was able to track the delivery
23/06/20 by S Coulter
Very easy to use... 100% recommended
23/06/20 by Robin
Parcel monkey have been terrific!
We did our third international move in 3 years, and the previous times shipping overseas has taken months (once it took 5 months to get our stuff). This time we decided to send individual boxes by Parcel Monkey as we packed them, and they arrived within a week! So efficient and easy, highly recommended.
23/06/20 by Charlotte George
I have never experienced such terrible customer service in my life. Parcel Monkey charged me for a parcel that was cancelled. They insisted it was collected which was impossible as it didnt exist. Parcel Monkey continually refuses to acknowledge attempts for customers to get in contact with them. I tried for weeks to get them to acknowledge I am owed a refund. The refund never turned up as promised. I have spent almost 2 months fighting this company. I am ignored when I make requests to speak to management AVOID at all costs.
23/06/20 by e
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