We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,869 reviews.
As always, excellent service.
21/06/20 by Mrs Garman
I used the service during the pandemic.
Sending a large parcel overseas.
I was able to track my parcel and knew exactly where it was! The parcel arrived on time and in good condition!
I will use parcel monkey again!
21/06/20 by Customer
Really pleased parcel arrived okay, despite Covid etc. It did take a bit longer than I thought, and I had a bit of a fright when the tracking info said that the parcel had arrived and been signed for... My daughter had not received anything! But the following morning, the parcel showed as "Prepared for delivery" again, and it did indeed arrive safely that day! I was relieved : )
21/06/20 by Ilse
Excellent customer service and platform.
21/06/20 by Michela
worked perfect.
21/06/20 by Elina
Excellent parcel force were brilliant
21/06/20 by Roy Craddock
Initially I was impressed with the website and the reasonable ease of process plus the price. However had to wait in all day for collection with no knowledge of when it would be. The parcel didn’t arrive as quickly as had been quoted. But worst of all I got stung for an extra charge that they can just take off your payment card. They said the parcel was twice as heavy as I had said which is ridiculous, even if my scales were slightly different TWICE the weight was impossible. I challenged the extra and didn’t even get a response to my email. Just beware....I won’t be using them again.
21/06/20 by Lois
Very easy to use and the price is good also. Will use again and would recommend.
21/06/20 by Customer
so simple to use had no problems what so ever posted 2 items to Munich to our son. Well done will use again I am sure Mr J Smith
21/06/20 by jack smith
great service
21/06/20 by OBI RAYMOND
No problems at all. Very smooth transaction
21/06/20 by Customer
No issues. Good value and prompt service. Thanks
21/06/20 by Customer
Collection and delivery arranged with third party cheaper than going direct. Will use again.
21/06/20 by David
Very good experience really quick I sent 2 big boxes from UK to France and it arrives only in 3 days I would highly recommend
21/06/20 by Client
Great value for money. Tracked all the way to burlin
21/06/20 by david butler
Good service but parcels were delayed. This made me worry
21/06/20 by Ann Gentilomo
Easily organized....delivered on time
21/06/20 by Sally
Excellent service throughout, couldnt have wished for anything better
21/06/20 by Sue CARD
Always a good service
21/06/20 by Customer
Reason price, fast and accurate.
Thanks for your service
21/06/20 by Su
Very easy to set up a pickup of my parcel. Good website and easy to navigate. Good communication from the company to keep me informed of the parcels journey.
21/06/20 by MARILYN HOLLAND
Collected on time ,delivered next day. Excellant.
20/06/20 by Teresa Head
Great service easy to use
20/06/20 by Miss Narges Khalaf
Parcel arrived at destination nxt day excellent service thank you
20/06/20 by Customer
First class.Will definitely use again.
20/06/20 by John cordall
super reliable,as always.
20/06/20 by Customer Nice old cases.
What an amazing service, great value for money and extremely efficient from arrangingnon website to collection by driver to being kept updated where parcel is and time of delivery. Cant fault the service at all thank you
20/06/20 by Clare
Three packages in one week the courier didnt pick it up on the agreed date. Parcel Monkey didnt apologise or provide additional information on when collections would take place. Claim they do not provide deliveries and that this is another company so they have no control or information. No apologies, no refund. When packages did ship tracking didnt work and no confirmation on delivery which was paid for. They may be the cheapest for some packages but clearly its a case of buyer beware, too good to be true
20/06/20 by KP
Happens to have been DHL both times, spot on service thanks.
20/06/20 by Iain Singer
I thought by using parcel monkey as a third party, my parcels would be safer in transit. I sent three parcels first courier was Courier two parcels sent ,one is missing sent one with parcel force and that is also missing. 2 out of three missing. They total around£400 and eBay as seized my funds until I pay the customer. I think by taking out extra insurance I might as well as told the courier s that there was an item of value in box. Will stop using courier services for a while.
20/06/20 by Linda Scully
Great comparison site for parcel deliveries, love the simplicity of their interface.
Very easy to use.
20/06/20 by Kevin mcgarrigle
Excellent service
20/06/20 by Customer
Very impressed.
20/06/20 by Lee
Great service hassle free
20/06/20 by Mary
Sent something to China. Item being returned due to incorrect import labels that were supplied by Parcel Monkey. I have enquired with them but only received a generic response. Issues and bad service. I now have an annoyed customer in China and no answers.
20/06/20 by Will Chappell
Updates a tad slow but can’t fault the service. Saved a fair bit of money.
20/06/20 by Eder Parolini
Excellent service very easy to use
20/06/20 by Suzanne Dutton
Their customer service was the worst I had in my life and I am not exaggerating. The customer service representatives were giving confusing and wrong information all the time to me. their communication with DPD was at least poor and because of their incompetence I lost all my clothing and professional equipment (total value of £2000). To be more precise, many of their representatives one day they were telling me one thing and the next day the were claiming the opposite. They were never helpful or did anything at all to help the situation. Parcel Monkey requested some information from me(photos, description of the items and parcels etc.) and it took them TWO WEEKS to send this information to DPD. They were ignoring my messages in the the open thread and the investigation was stalling because they did ABSOLUTELY NOTHING. Even if the send your staff for free, avoid them. As I said, worst experience ever.
20/06/20 by Efstathios Psomadellis
Easy to use, always gives choice of economic, speed, awkward size. Customer service back up is excellent and Haarlem free for an online offering. Well done.
20/06/20 by Nigel DAVIS
Very good service and good value thanks
20/06/20 by Mr andy nichols
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