We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,478 reviews.
The service was very professional with prompt collection and delivery
14/06/20 by Stuart
The pick up service was excellent, but I still have had no confirmation my parcel arrived.
13/06/20 by customer
This company is selling next day delivery services knowing that the couriers are not able to deliver They hide behind 24 hour response emails... Refund nothing... Track nothing properly Ive had 2 parcels booked for next day still not delivered in 4 days Will never use them again Disgusting customer service
13/06/20 by Mark Wakeling
Excellent
All parcels sent and customers received in good order and in good time
13/06/20 by Griffs-Scooters
Always first class ????
13/06/20 by Customer
Great as always never had a problem would recommend excellent service
13/06/20 by Customer g payne
Easy to use and selected a good courier for me. No false promises about the speed of service.
13/06/20 by KEVIN ALLEN
Im a returning customer for a reason.
Always had a good experience with Parcel Monkey without
all the follow up rubbish email harassment !
Recommended
13/06/20 by Mr C Humphries
Delivered really quickly. Very reasonably priced too. Used before and would use again!
13/06/20 by Jackie Pearson
Two parcels gone missing out of 4. Although tracked with parcel force
13/06/20 by Andrew Broadbelt
Easy to use, good choice of couriers
13/06/20 by Steve Myatt
DPD delivered our parcel to South Korea in brilliant time. Impressed
13/06/20 by Anne Kelly
Excellent service, easy to sort too
13/06/20 by NICOLA
Hi
Good company, a decent response when I made an error, happy to use going forward.
13/06/20 by Richard Bradley
great service and cheaoer than parcel force
13/06/20 by Customer
Delivery and tracking excellent
13/06/20 by Ciaran Headley
Good company to work with, competitive pricing and easy website to use.
13/06/20 by Matthew Ruprecht
Great prompt service. No issues with parcel sent from uk to New Zealand.
13/06/20 by CustomerAlison
Excellent service!
13/06/20 by Rebecca Sweetmore
Positive: Ive checked out many similar sites and theyre certainly the cheapest, plus they dont add additional costs to their quote like a lot of the others. Negative: The reason for the cheapness is the customer service is less than abysmal. If you have a nice and easy delivery then use them, anything even slightly tricky like as international shipment its worth paying extra to go elsewhere.
12/06/20 by Richard Evans
The parcel man ever arrived
12/06/20 by Customer
Easy to use and reliable
12/06/20 by Iosif-Petrisor Ciorita
Picked up on time delivered on time .thank you will be using you all the time now .
12/06/20 by Lee Williams
Excellent service ????
12/06/20 by Mrs Turner
Very pleased with this service been using it since the lock down n but won’t be wait in any more in a queue , will continue with this service
12/06/20 by DAVID MCCABE
First time using Parcel Monkey. Booked a collection and delivery with DHL. Parcels were collected at the time specified. I was surprised when I received a notification from DHL saying that the parcels had been delivered the day after. Great prices. I will definitely use your services again.
12/06/20 by DaleB
Sent a parcel via this company to the isle of man,the parcel went all the way to the isle of man and returned back to me,i requested a refund it was rejected. My advice is stay well clear from Parcel Monkey.
12/06/20 by Customer
Quick delivery and no issue
12/06/20 by Customer
It was easy to set up and the courier was very pleasant.
12/06/20 by Rose Holder
Great service offered, very quick
12/06/20 by Customer
Fast, reliable at a very reasonable price.
12/06/20 by Biggs
Good choice / options and great prices
12/06/20 by Ms K Gill
Easy way to organise and send parcels.
12/06/20 by Peter M
excellent , good value and easy to use
12/06/20 by B.MILLS
Service was slow but that was due to the pandemic,that said as long as you have a printer at your disposal cost of postage can be saved.
12/06/20 by Rory Lennon
Excellent site. Looking for an economic delivery to Europe, and found the best price on ParcelMonkey. The site is easy to use, clear instructions and everything was set up in a matter of minutes. Parcel only took two working days to deliver. Very pleased with the service, would certainly recommend.
12/06/20 by customer
I was unsure about using Parcel Monkey but they were simply superb. Everything works, their system is efficient and reliable. Pick up processing and delivery was faultless and their Tracking system one of the best. EXCELLENT !
12/06/20 by Mr Ross
If I could give zero I would, twice I’ve used them and booked Courier and they didn’t show up until the 3rd time 6months ago And now they haven’t shown twice and waiting for the 3rd today but not counting on it, I would never use again!!!!!!!!!!
12/06/20 by Rosemary Bob Travis
Excellent service. Easy to order, pick up went smoothly on time, and delivery happened as expected. Very happy.
12/06/20 by Nina
Worked flawlessly, parcel delivered ata great price and with good service.
12/06/20 by Martin A
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