We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,248 reviews.
Took a week to get the parcel collected. Very hard to find where to contact anyone
09/07/20 by Robin
Didnt start with the right foot as DPD didnt collect my parcel on the booked day for collection. My parcel didnt got to the recipient in time, was delayed 1 week. Parcel monkey is good but DPD needs to improve their services and times for delivery.
09/07/20 by Marisa
Excellent website, clear, efficient and easy to use.
09/07/20 by Lucy Allen
Excellent site. Used DHL and everything worked like clockwork.
09/07/20 by Nikki T
Punctual, professional and reliable. Highly recommended.
09/07/20 by Stefano
Easy to process my parcel to Australia and post it with Parcelforce. Posted on 29th June and parcel still has not left UK by 8th July! Not good service. Appreciate you have no control over parcelforce but dont promise delivery when it cannot be met.
09/07/20 by Alan
Punctual, reliable and excellent price - as ever.
09/07/20 by Customer
Very easy to use the service,collected my parcel on time & date
09/07/20 by Roger Longhurst
First time Ive used parcel monkey, very impressed with service to Canada. parcel arrived in good time, and tracking was spot-on.
09/07/20 by NC derby
Sent Via parcel force 48 hrs but took longer....
09/07/20 by Cat
Cant fault this service. Cheap, quick pick up and delivery to Germany in 3 days. Definitely use again
09/07/20 by Angela
Good value. Very fast service
09/07/20 by Customer
Easy to use service, gets the best prices.
08/07/20 by and Deliver To Pat Donohue
On time and at the right price, very good .
08/07/20 by ColsonCustomer
Very good until needing support on overturning an extra charge. No trusting that I was right despite screenshots proving that something light was sent ( less than one kilo) which Courier said weighed 10kg! Took money before asking me which I felt was unpleasant as well. I have closed my account as a result because it could happen again and it wouldnt be believed again. Too much time wasted.
08/07/20 by Helen RIchardson
Pick up was great but no receipt given and no up date
08/07/20 by Customer
Excellent next day service with DHL
08/07/20 by Richard Fell
Didn’t pick up package, told will pick up tmrw with no apology or suggested upgrade to ensure my customer gets “next day” when expected.
08/07/20 by Customer
Super slick, easy to book a smooth operation I would use again thank you
08/07/20 by Enrique
It was really quick. My items arrived at its destination within the give time and everything in it was intact. Will definitely recommend.
08/07/20 by Customer
From Aberdeen, Scotland to Calgary, Alberta, Canada - 6 days! Impressive! Thank you.
08/07/20 by Janette
Obviously this type of company gets rated on reliability, on only the second occasion that i used parcel monkey i paid extra to have my parcel shipped on the Monday but the courier failed to turn up so i had to inform the recipient that their parcel would be delayed. They had payed extra to have the parcel within 48hrs so i had to refund part of the postage cost, unfortunately this is a courtesy that parcel monkey does not extend to its customers.
08/07/20 by Dean H.
Efficient, good value
08/07/20 by customer
Excellent service, cheap and very good.
08/07/20 by Basil Salaiy
Collection easy to arrange and happened on time. Parcel delivered as expected, all for a good price.
08/07/20 by David Stoker
Simple and easy experience. I was updated at every key stage in the process, will definitely use again
08/07/20 by Customer
Always on time ,great service and prices
08/07/20 by Customer M
I have to say that just recently you have been performing exceptionally well. My only criticism is that you should be able to contact the courier to find out if theyre going to collect the following day rather than rebook. I have had couriers turning up two days ina row when the parcel had already been collected.
08/07/20 by Ivor Sexton
Good to be able to see all the prices and service in one place - and prices are the same as via the individual vendors.
Clear layout and easy to use - will be using this from now on.
08/07/20 by Michael Dollan
It was a good service
08/07/20 by Mrs Latifa Bennis
Easy to use and reliable so far
08/07/20 by Emma
I have used parcel monkey alot recently, 25+ times in the past 2 months. Everything has been fine apart from one occasion where and item has gone missing in transport. This was a hot tub. For starters im not sure how a hot tub can be lost given the size, however it was so I had to create a claim. It all seemed fine, I provided all the necessary information and was hoping to hear back from them. They got back to me a couple of times asking for information, which I provided instantly, however 50 days on and im still over £1000 out of pocket. They got back to me a couple of weeks ago informing me of a resolution date of the 25th, havent heard anything since. In this current economic climate, to be £1000 out of pocket can be incredibly damaging to someones livelihood. I have since contacted them multiple times without a response. I will update this thread once I do. If needs be I will be taking the company to the small claims court to retrieve the money that is owed to me, as written in their t&cs. I will be holding off from using their service again till this issue is resolved. If it wasnt for my current experience with the claims team I would have recommended the company a lot higher.
08/07/20 by Harry
Dispatched 19 June. 8 July still not delivered. Extremely poor
08/07/20 by Jeremy
Really quick and easy to use. A little confusing as price went up but when I went to checkout came back down again.
08/07/20 by Customer
Fair price good delivery service
08/07/20 by CusHelentomer
Refused to pay out on claim even though we met all requirements. Very very poor customer service.
08/07/20 by Existing client for 5 years
Great service and efficient delivery
08/07/20 by CHRIS ATKINS
At first, the price was good! However, service with Parcelforce was AWFUL! They got my address wrong twice! they did not call me at all for any Infos. So after been waiting all day for two days, I had to go my self to the depot by taxi because I was leaving the country the next day! Consequentially, the overall service got very expensive!!! Definitely not using this service anymore!
08/07/20 by Ginevra
Easy to organise a courier
Everything went as expected and the package arrived safely.
That works for me!
08/07/20 by DDefries
Easy to use and all went very well with no issues.
08/07/20 by Ros Day
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
