We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,869 reviews.
The worst ever!!!!
01/07/20 by Argyranna Tsakoniati
Trouble free collection and delivery without any pottery breakages, thank you!
01/07/20 by Sally Mareike
Would highly recommend, only first time using but was cheap and very fast and Tracked
01/07/20 by Customer
Easy to use site: great value quickly picked up delivered next day
01/07/20 by Keith H
Brilliant service - from early picking up on the day specified to speedy delivery in Australia. I use Parcel Monkey for all my parcel deliveries and would recommend them 100%.
01/07/20 by Rosemary Harle
First class trouble free service. Would use them again.
01/07/20 by Mr John Findlay
Very good. Especially its price is lower than others
01/07/20 by Vicky
They describe the service as "Courier Next Day" but in the small print they say it can be upto 5 days late before you get a refund for delays, so beware !
01/07/20 by David G
great to use, Will use again
01/07/20 by Mark Harrison
Quick, reliable, and didnt cost an arm an a leg. 10/10 would recommend
01/07/20 by Customer
Good service as always
01/07/20 by paul lally
The item was sent 1-2 international priority and took 5 days.
01/07/20 by Customer
Have now used this company a couple of times as another i previously used were loosing parcels and customer service was not very good at all.
I booked a pick up via DHL for collection next day and a 24 hour delivery.
Was collected in a timely manner and the driver was excellent.
Parcel was delivered the next day without issue.
Overall, a very smooth transaction with a great price too.
01/07/20 by Philip Crellen
Unbelievably poor customer service. I had a parcel collected on 02 June for next day delivery. It was a Satellite Dish system I had sold on e-bay for £800,weighing 29kg. and the size of a pallet. After a week the recipient informed me the parcel had not arrived so I contacted PM. After a further week they advised me to open a lost parcel claim. They said I must include proof of value and a letter from the recipient to say no delivery. These had to be uploaded on the clains menu. I did so and 2 days later PM said they had started the claims process. After a further week they denied the claim as they said they had not received proof of value. I said I had uploaded this. No response now from PM so after several days I uploaded the forms again. This time I could see an icon on the claim menu that shows correspondence which showed the file for the proof of value. Last time I did not see that icon, but I was not aware that there should have been an indication to show received when I first did the upload. Also, PM did not mention when they said they had started the process that they had not received the necessary forms. I of course informed PM of this but still no response from PM. While I was doing my daily on line chat with them asking that they respond to my dialogue, they informed me that the parcel had just arrived and said if I have any more problems then to let them know. The parcel arrived 16 days late. I contacted the recipient and it arrived damaged and soaking wet and he would not sign for it. I went straight back to PM to inform them of this, wanting to know if they wish to collect and inspect the parcel. Since then no relevant response from the claims dept. only one to say they have closed a duplicate thread I had opened with an email when I was being ignored on live chat. So I have now contacted Citizens Advice and am about to inform PM that I am sending a letter as first part of the process to recover my £800 which was in my account before I refunded the buyer due to the parcel being lost. Parcel Monkey are acting in a despicable toward me by not replying to my many requests. At the moment I have no money for the sale of my goods and the goods are 300 miles away damaged and soaking wet. As I said, unbelievable!!
01/07/20 by Frank Stanley
Great service, collected one delivered next day, highly
recommended, definitely use again.
01/07/20 by customer
Fantastic service. Picked up at time stated. Delivered 400 miles away in less than 24hrs. Excellent!
01/07/20 by Catherine
I have an account with Parcel Monkey because in the past they have been fantastic BUT NOT NOW, poor poor customer service. I paid for a parcel to be collected and sent to my daughter, 12 days later it still had not been collected. I am shielding so asked for the parcel to be collected from the side of my home, I spent several days looking out of the window watching for collection.....no collection every day!! I contacted the company through my account but they failed to rectify the issue, even though I asked for someone to ring and speak with me they completely ignored this. I am left with a parcel that I now have to send by a different provider. This has happened with the last two parcels I have tried to send......needless to say I will be avoiding this company in future. Poor poor customer service.
01/07/20 by Mrs. Lee Bell
Overall a great service without delays.
Thanks Guys!
01/07/20 by John Smith P
Great !!!!!!
01/07/20 by Customer
Excellent service from Parcel monkey, their price was cheaper than the one quoted by parcel force, eventhough parcel force were providing the service. Only disappointment was from parcel force themselves, i booked a 24 hour service, the parcel was collected next day but then delivered a few days later and box was damaged at their hub.
But the service from Parcel Monkey was excellent. Would use again.
30/06/20 by Mo محمد اللهبي Abdo
Super service
30/06/20 by cliente
It was easy to use. There was no issue faced during the entire process. The goods were delivered as promised on due date.
30/06/20 by Customer
I trust Parcelmonkey more than my local Post Office. The price quoted by PM, the PO said would be 3x this cost and Parcel Force online 2x the cost. I got the impression that they just make up the numbers. Also got funny with the length and weight of the car part parcel.
Parcelmonkey saved the day. Paid and printed the address label. PO accepted with minor grumbles. The printed address label was like a special passport. Thanks ParcelMonkey.
30/06/20 by Mark T
Quick and easy to arrange, reasonable price too. My parcels were collected and arrived at their destination on time.
30/06/20 by Vicky A
Fast and reliable
30/06/20 by Customer
Brilliant, worked perfectly.
30/06/20 by David Mather
Sending an international parcel was really easy and affordable with Parcel Monkey.
30/06/20 by LH
Excellent service as always.
30/06/20 by Customer
A parcel asked to be sent but they delivered back to me!!!
30/06/20 by Li-Chiang Hsiao
I needed to send parcel to a friend urgently, both of us confined due to lockdown. I was able to get a quote, arrange next day collection and delivery within 24 hours. The whole process was efficient and speedily executed. I’ve used this company before, very satisfied and recommend their service.
30/06/20 by Customer Mr C. Rugby Warwickshire.
Good efficient service
30/06/20 by Serela
great service. easy to setup. prompt service.
30/06/20 by Ng london
Very good service at a reasonable price.
30/06/20 by Richard Sanderson
Easy no fuss prompt delivery.
30/06/20 by Frances
Brilliant service yet again. This is the fourth parcel sent through you, and it arrived in three working days down to France. Will certainly recommend you.
30/06/20 by Deborah
Very easy to arrange consignment and swift delivery
30/06/20 by Karine
Efficient, simple to use service.
30/06/20 by Roger & Jan Moreland
Very simple to use & always a reliable service!.. You certainly save money with parcel money!!
30/06/20 by Monir
Used twice now and all great. Collected parcel when they said they would. Easy to track. Good communication with the person I was sending to. Wouldnt go anywhere else
30/06/20 by kazza37575
DHL failed to collect package and claimed they came late afternoon when we were in with all doors and many windows wide open so it was obvious someone was in. This was reported to Parcel Monkey at the time and collection rearranged for next day so final delivery was disappointingly a day late.
30/06/20 by Customer P. Palmer
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