We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,478 reviews.
Was charged £3.79 extra on a parcel to NZ; no option to challenge it, not even a contact number or address. It was knitted baby clothes and stamps, I weighed the whole wrapped parcel as 440g on digital kitchen scales; Parcel Monkey or Courier said it was 2kg. Thats nothing but a petty rip-off.
05/06/20 by Gordon
Excellent service , quick collection and delivery ! Very good value for money
05/06/20 by Ms Stein
Proper pick up and fast delivery
05/06/20 by Customer
Parcel monkey website worked well. My delivery was supposed to be with me this morning, delivery was to be done by parcel force, and the truth is I am still waiting. I am not sure when it will arrive.
I was asked for my feed back so thats my feed back
05/06/20 by Sean Robertson
Very quick and value for money good choice of couriers..
05/06/20 by Steve G
Excellent value and the package arrived at pick-up point in 2 days. However, this is the 3rd time in a row that we have waited at home for the promised delivery only to find that DPD do not deliver to our home as promised. We waste our time waiting for a delivery that never happens, and then have to travel to the pick-up point for collection. This is extremely poor service, especially during these challenging Covid-19 times, when people of my age (72+yrs) deliberately try to stay at home and avoid unnecessary public contact.
05/06/20 by David
Parcel Monkey are great!
Not particularly happy that the parcelforce website does not update when items have left the country. Have had to ring twice so far to find out where item is as wesite not updating properly.
05/06/20 by Lynn
Efficient, no issues. Good experience.
05/06/20 by Customer
We have used parcel monkey before and have had passive experiences, this time was rather different. It took 3 days for the parcel to be collected. On each day we were notified as to when the collection works be on each occasion they just didnt show up
05/06/20 by Customer
TERRIBLE customer service. Job incomplete, failed to deliver and not refunded me the money and ignoring my messages and emails. DO NOT USE!! DISGUSTING!!
05/06/20 by Zeke Neville
Parcel Monkey great as usual. Booked Royal Mail 24 - pickup promised Tuesday - came Wednesday - delivered Friday!!!
05/06/20 by Alan
Quick safe and reliable
05/06/20 by Customer
Excellent service as usual
05/06/20 by Mark Perry
Very reliable service and I will definitely use the service again. Can you just confirm the delivery please? Apart from that I will give you a 5 star anyway.
05/06/20 by Alessia Mela
They deserve no stars, I have been overcharged on parcel apparently weighing 31 kg when the parcel weighed 1 kg, they then said it was 102 cms long and 63 cms wide, but parcel was only 25 x 20 x 20. I have used parcel monkey many times before, I wont be using them again.
05/06/20 by Wendy French
I am still awaiting collection!!!!!!!!!!!
05/06/20 by Phil Morris
Rubbish parcelforce reviews to refuse to pick my child up as I said they changed their policy Didnt find out to a week later My customer is screaming parcelforce wont take tyres because their system is wrong and blaming it on the parcel at a ridiculous nonsense Not happy
05/06/20 by Customer
Parcel not yet delivered as scheduled and I dont have any information about where it is.
05/06/20 by Frenchdelivery
Excellent service from start to finish. Highly recommended.
05/06/20 by Scott drew
Yet again, Parcel Monkey have done brilliantly The parcel was picked up on time and delivered to France on the date given. The price is great too, We sent 11 kg for under £15.00!! Many thanks.
05/06/20 by Karen uden
Again problems at the delivery end (Italy) which may be beyond your influence. Hence the low score above. Parcels seem to get to Italy quickly, even at the moment with coronovirus, but then it rather too often falls down on delivery.
05/06/20 by Lloyd Spencer
Cheap and quick
05/06/20 by Customer
i ve inform customer services when i found the parcel was send to a wrong place，wrong receipt who signed as “CV-19” . however ， they not do any check and just let me wait until their tracking system update. so i m keep waiting until ten day past， they told me that they lost my parcel at the last. but without return my any purchase back until today. as a consumer ， i cant imagine this will hapen to me ， they are totally irresponsible
05/06/20 by Gg
The bike service worked perfectly. It was with parcel force but cheaper through parcel monkey and they picked up too.
05/06/20 by Gregory Smith
Cheap headline price but then the problems start - three times in succession they charged more after delivery claiming the parcel weighed more than the booked weight - so last time I took it into a supermarket once labelled to weigh and photograph on their scales - -still they justified it after a long pause on grounds that it wasnt only weight , but weight / dimension proportions - what does that mean ? if you charge by weight , you live by weight , it was a very compact box anyway Now I booked , they quoted 5-7 days delivery to my chosen country, but after payment ( of course ) it transpires the courier will only collect 5 (!) days later and I am in London AND waiting for the pickup does not qualify as part of the delivery turn - around. Plus nobody to phone , at best you use Livechat during office hours. My last time , am definitely trying another service next package
05/06/20 by Customer
Cheapest I found
04/06/20 by Anna
Absolutely Excellent brilliant takes the work away , very easy to use thoroughly recommend
04/06/20 by Miss Louise Butters
Not much I can say about having a parcel picked up and delivered ....
04/06/20 by Customer
Excellent service, parcel was picked up on time and received a message with an hour slot when it would be picked up. ARRIVED in Spain on the date advised. I would defiantly recommend and will be use again in the future First class Service and best cost than other services
04/06/20 by Kew63
Very good price, they sent a msg with the collection time around 9am the same day and wherein time.
The delivery man didnt enter the building and took my 7 boxes from outside my door(second floor) due to the virus but fortunately I had a lift and managed to pull them closer to the main entry. Hes been very helpful from the and nice but I suggest for the safety of your workers and convenience of your customers to provide them with masks (that I was wearing) when in the order is specify that the place is a condo or building with more floors. Amy boxes were about 10kg each,quite heavy, and everything was specified in the note. I also added that I would have left them outside my door at the 2nd floor and my building had a lift so they knew and shouldve been prepared. If I was an elderly it could have been quite a bit issue move them. Said so, I do understand that safety come first and thats why I suggested to provide your stuff with the right equipment and help if theyll know to have collection in condo. They arrived in good condition and not even 5working days in Italy and I was very happy and surprised due previous experiences. Ups and Bartolini courier were great. I recommend it.
04/06/20 by M.
Great service on time without problems. Thanks
04/06/20 by Peter
Speedy delivery
Easy to use service
04/06/20 by Customer
24 hour delivery took 48 hours so I am disappointed.
04/06/20 by Gerry Hobday
DO NOT USE PARCEL MONKEY Collection rescheduled 4 times, rude staff, no help or compensation. Disgraceful service. Would score 0/5 stars if I could Left waiting and waiting for a planned collection
04/06/20 by Sam Mathew Giles
Very quick delivery and at great price. However the packaging was slightly damaged when we recived.
04/06/20 by Customer
Excellent service everything went exactly to plan.
04/06/20 by David Crisp
Didnt deliver in the promised dates. 2 parcels missing, 1 damaged. they will not compensate because i didnt have a sales invoice. 4 weeks of complaining, 5 days between their replies (how lousy) so, my items were lost, and they wont reimburse, despite me paying extra insurance premiums. Con merchants, stay clear, you have been warned!!!
04/06/20 by James Morgan
Booked and paid for a 24 hour delivery using Parcelforce It took 4 days No part refund Where’s the incentive for couriers to deliver as promised? This possibly isn’t parcelmonkeys fault But they little help
04/06/20 by Ian Parkin
spot on as always
04/06/20 by Tom Glendinning
Very pleased with the level of service provided Prompt delivery
04/06/20 by Shelagh
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