We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,869 reviews.
Came on day they said and delivered next day as they said by 12noon...
27/06/20 by Teddy
Excellent cheap service
27/06/20 by Helen
Easy to arrange parcel delivery
27/06/20 by IP, Nuneaton
As always, great delivery, collection, communication, and of course the cost. Would recommend you to anyone - thanks guys for helping me too.
27/06/20 by J Popley
Quick, easy, cost effective.
27/06/20 by Pedro
Good communication, fast delivery, thanks
27/06/20 by Customer
Excellent service, very quick and efficient. Thank You!
27/06/20 by Mr Hudson
Quick and easy to use
27/06/20 by Miss Narges Khalaf
Will only use this company very fast in the lockdown only l week from uk to rhodes
27/06/20 by Mrs koliofotis
QUICK AND EASY SERVICE
27/06/20 by Customer
QUICK EASY SERVICE
27/06/20 by Customer
No difficulty finding the specific delivery service I wanted.
Tracking worked when it felt like it but I believe thats the responsibility of DHL and not this website
27/06/20 by Christine Healey
Great prices.
Great service.
Havent let me down yet !
27/06/20 by Ian Atherton
Smooth transaction. Parcel was delivered with full traceability
26/06/20 by Robert
easy to use website and the parcel was car parts which delivered on time
26/06/20 by Martin Neary
We have used Parcel Monkey twice recently, once in the UK and once to France. On both occasions the process was easy, painless and very satisfactory. The prices were excellent and the service and delivery times were faultless. We will certainly use them again.
26/06/20 by ewan carr
More than acceptable 2 days from Bucks to remote farm in Belgium.
26/06/20 by Alistair Turner
Twice I arranged for a package to be collected, and twice nobody arrived to collect nor did anyone called either at the collection point to the myself who arranged the collection. They is no directly contact number to call for assistance and their question list does not cover all eventualities. Now I have the hassle to try and get a refund not only from parcel monkey but also from the seller of the Item.
26/06/20 by Timothy Wayne Young
parcel delayed
26/06/20 by Mr Oliwer Stepniak
Both boxes delivered ontime and intact
26/06/20 by Ian swift
Excellent service. Easy to use.
26/06/20 by elaine MOORS
Sent package via Parcelforce through Parcel Monkey. Whole process was easy to follow, label was available within about 10 minutes of purchase, easy to print out, no problems dropping at local post office, parcel was delivered without issue. Did not need to claim or anthying so cant comment on that side of the service.
26/06/20 by Happy customer
Quick and straightforward. Note that long addresses/street names are truncated, I had to amend my delivery address with the courier, but there were no issues doing so
26/06/20 by Cameron
All very easy and efficient
26/06/20 by Sue May
Great service, lived up to all policies and will definitely be using again
26/06/20 by Jeffrey Ross
Strait forward communication
26/06/20 by Mrs. Janet Del-Grande
From start to finish so easy , good price parcel picked up and delivered on time and returned as well , will definitely use again
26/06/20 by [email protected]
My first experience in using Parcel Monkey. It was certainly a costly one!. I was told by them to itemise all the contents which were mainly childrens clothes that I was sending to my grandchildren in South Africa. Private person to private person. I was told this would take 5 days. The parcel is still sat in customs despite me having to pay R1200 in customs duty!. The parcel contents amounted to 62 pounds .. it cost me 52 pounds to post and now R1200 duty. I am not happy at all and really think I should of been warned by parcel monkey obviously there is something I should of done to not have this happen.
26/06/20 by Customer
I was charged extra because the courier told them my parcel was 19kg. It was 1.9kg max!!! This is a massive difference in weight. They were not helpful with dealing with this therefore I will not be using them again.
26/06/20 by Customer
I have used the service several times and definitely recommend and will continue using. No issues whatsoever and communication is great if there are any. Definitely cheaper for bigger parcels and safer for smaller ones.
26/06/20 by Telma Meneses
Sent it Tuesday and they have received it today (Friday)Always prompt and good delivery time. Very please will always use parcel monkey for deliveries to family in Europe
26/06/20 by Mrs Erica Barber
Excellent service
26/06/20 by Mike Davey
Very prompt and polite and always ready to solve your problem
26/06/20 by Mr IACOVIDES
Good service offering a wide selection of options and prompt which saves money. Quick email with labels so no waiting involved. Very simple to use. Highly recommend.
26/06/20 by G Palmer
Efficient and a great price. I was very impressed.
26/06/20 by Customer
Switched from P2G to Parcel Monkey, and pleasantly surprised
For a parcel broking company they do as they say, and are certainly cheap
Would have been 5* if I could have got the online tracking to work, but that may have been a DHL problem rather than theirs
So good, so far ..... please keep it up
26/06/20 by John M
picked 3-5 days delivery. two weeks late still no delivery
26/06/20 by Customer
Absolutely awful service. They do NOT speak with their shipment on phone and only use email. They even lied about not receiving any responses from Courier. Even though Courier had CCed myself in. They just seem to lie blatantly on the face and even delay any responses. They will not contact Courier by phone and only email, FYI - i chose the most expensive delivery method. So dont expect them to solve issues immediately. Will never use them again!
26/06/20 by Junaid Raja
Excellent easy and cheap no printer pickup deffo use again
26/06/20 by lisa
Total scam!! Parcel got re-routed back to them as Parcelforce unable to deliver, now I have to pay £36 plus carriage to get it back, that is if they can locate it!!! ohh and they never answer within 3 hours so dont hold your breath when they take days to reply. Any company that doesnt have a phone number is dodgy and these are!
26/06/20 by richard louth
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