We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,477 reviews.
Collected on time , delivered on time , labels and paper work easily sorted .
27/06/20 by Linda
Once again, an excellent and quick service.
SUPERB
27/06/20 by Mr Corney
good service as usual
27/06/20 by Chris
Easy to use website and very useful tracking system to check on deliveries.
27/06/20 by Julia
Parcel Monkey is easy and quick to use. Helpful staff. Very pleased with the service. Many thanks
27/06/20 by Erika
From the UK to Italy. Quick and reliable.
27/06/20 by Customer
Good services to compare and pick best courier services...
27/06/20 by Customer
Still awaiting collection of item book over a week ago. I have rebooked this collection 4 times and it still has been collected. Wait for day of collection but it just comes and goes with no collection. Absolutely abysmal service.
27/06/20 by Glynn
Came on day they said and delivered next day as they said by 12noon...
27/06/20 by Teddy
Excellent cheap service
27/06/20 by Helen
Easy to arrange parcel delivery
27/06/20 by IP, Nuneaton
As always, great delivery, collection, communication, and of course the cost. Would recommend you to anyone - thanks guys for helping me too.
27/06/20 by J Popley
Quick, easy, cost effective.
27/06/20 by Pedro
Good communication, fast delivery, thanks
27/06/20 by Customer
Excellent service, very quick and efficient. Thank You!
27/06/20 by Mr Hudson
Quick and easy to use
27/06/20 by Miss Narges Khalaf
Will only use this company very fast in the lockdown only l week from uk to rhodes
27/06/20 by Mrs koliofotis
QUICK AND EASY SERVICE
27/06/20 by Customer
QUICK EASY SERVICE
27/06/20 by Customer
No difficulty finding the specific delivery service I wanted.
Tracking worked when it felt like it but I believe thats the responsibility of DHL and not this website
27/06/20 by Christine Healey
Great prices.
Great service.
Havent let me down yet !
27/06/20 by Ian Atherton
Smooth transaction. Parcel was delivered with full traceability
26/06/20 by Robert
easy to use website and the parcel was car parts which delivered on time
26/06/20 by Martin Neary
We have used Parcel Monkey twice recently, once in the UK and once to France. On both occasions the process was easy, painless and very satisfactory. The prices were excellent and the service and delivery times were faultless. We will certainly use them again.
26/06/20 by ewan carr
More than acceptable 2 days from Bucks to remote farm in Belgium.
26/06/20 by Alistair Turner
Twice I arranged for a package to be collected, and twice nobody arrived to collect nor did anyone called either at the collection point to the myself who arranged the collection. They is no directly contact number to call for assistance and their question list does not cover all eventualities. Now I have the hassle to try and get a refund not only from parcel monkey but also from the seller of the Item.
26/06/20 by Timothy Wayne Young
parcel delayed
26/06/20 by Mr Oliwer Stepniak
Both boxes delivered ontime and intact
26/06/20 by Ian swift
Excellent service. Easy to use.
26/06/20 by elaine MOORS
Sent package via Parcelforce through Parcel Monkey. Whole process was easy to follow, label was available within about 10 minutes of purchase, easy to print out, no problems dropping at local post office, parcel was delivered without issue. Did not need to claim or anthying so cant comment on that side of the service.
26/06/20 by Happy customer
Quick and straightforward. Note that long addresses/street names are truncated, I had to amend my delivery address with the courier, but there were no issues doing so
26/06/20 by Cameron
All very easy and efficient
26/06/20 by Sue May
Great service, lived up to all policies and will definitely be using again
26/06/20 by Jeffrey Ross
Strait forward communication
26/06/20 by Mrs. Janet Del-Grande
From start to finish so easy , good price parcel picked up and delivered on time and returned as well , will definitely use again
26/06/20 by [email protected]
My first experience in using Parcel Monkey. It was certainly a costly one!. I was told by them to itemise all the contents which were mainly childrens clothes that I was sending to my grandchildren in South Africa. Private person to private person. I was told this would take 5 days. The parcel is still sat in customs despite me having to pay R1200 in customs duty!. The parcel contents amounted to 62 pounds .. it cost me 52 pounds to post and now R1200 duty. I am not happy at all and really think I should of been warned by parcel monkey obviously there is something I should of done to not have this happen.
26/06/20 by Customer
I was charged extra because the courier told them my parcel was 19kg. It was 1.9kg max!!! This is a massive difference in weight. They were not helpful with dealing with this therefore I will not be using them again.
26/06/20 by Customer
I have used the service several times and definitely recommend and will continue using. No issues whatsoever and communication is great if there are any. Definitely cheaper for bigger parcels and safer for smaller ones.
26/06/20 by Telma Meneses
Sent it Tuesday and they have received it today (Friday)Always prompt and good delivery time. Very please will always use parcel monkey for deliveries to family in Europe
26/06/20 by Mrs Erica Barber
Excellent service
26/06/20 by Mike Davey
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