We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,469 reviews.
Organised, prompt, delivered. Goods arrive in perfect condition
03/09/20 by I like pistachios topping
Pricing is good. You sent an email giving a time for Wednesday, failed to show. Sent another for Thursday 10.46 - 11.46, showed up 45 mins late. Promised delivery next day and delivered to the wrong house number in the correct street. Not impressed.
03/09/20 by Dave Anderson
I have used parcel monkey on many occasions, price is always good, I did worry this time as my parcel took much longer than the 3-5 days, however parcel monkey were very good at keeping me informed ! Would highly recommend.
03/09/20 by Customer Lyn
Really poor experience, sent a parcel that ended up damaged having had 5 weeks of going backwards and forwards trying to get compensation of some kind I have finally written this off as a note to self never to use the company again. The additional insurance I purchased has proven to be a complete waste of money and the item cannot be replaced or repaired due to the damage caused. I’ve always been a firm believer in you get what you pay for, in this case cheap parcel delivery has turned into an expensive lesson. Would definitely not recommend parcel monkey, I had hoped that this experience might have turned into a more positive outcome but alas it hasn’t!
03/09/20 by Bertie H
Collected when expected, by courteous delivery chap,
Delivered when expected!
What more could you ask
03/09/20 by Lynda Savory
Great service!
03/09/20 by Edward
As others can attest to looking at reviews below, Parcel Monkey comes back and charges you extra once they’ve measured and weighed the package. In my case, a package that I weighed in at under 4kg they claim they’ve weighed at 16kg! Despite pointing to the customs declaration that states the content as textiles, and that therefore the 16kg weight is ridiculous giving the size, they insist that they need photographic evidence from me to challenge their extra charge. Any savings you think you may do by going cheap with this service they’re likely to take back through extra charges. Best avoided.
03/09/20 by Mikael Blom
Great service
03/09/20 by Customer
Ive used Parcel Monkey many times and the service is generally spot on, however on the most recent occasion the courier failed to turn up and had to wait a further 3 days for the next available collection. When I asked if there was any chance of re-imbersment for the inconvenience I was told blankly no...
03/09/20 by Mr Leys
Wouldn’t use anyone else. Parcels always easy to track and arrive on time.
Thank you for a great service.
03/09/20 by Trudie
Everything went smoothly from quoting to collecting the item and deliver it!
03/09/20 by Valued Gaia Member
A wide choice of carriers just about transport anything
03/09/20 by Repair man
You lost 4 out of the 5 boxes I sent.
03/09/20 by Miguel
this company is terrible. my parcel was mistakenly delayed by 3 days because they mistakenly took my parcel to the wrong sorting centre which they admitted. Due to this, delivery ended up taking 6 days as against the advertised 3days. This was a dress needed urgently for an occasion and it missed the time for its purpose. On top of this, the company lied my luggage was reweighed to be 15 kg, which categoricall weighed 9kg. They didnt provide any proof and went into my account to take more money (£23). I contacted them about compensation for the delay and all and they responded they only compensate if delay more than 6days. Biggest mistake was using this company as I believed my parcel would arrive in 3-4days; many cheaper alternatives I could have used
03/09/20 by olu akerele
Very happy with, service great price. collected and delivered when stated would definitely use again
03/09/20 by Sandra Mills
Everything is fine i satisfied.
03/09/20 by Katalin Dobó
I have used Parcelmonkey several times now.
A most excellent service.
Great communication via email.
A message sent what time they will pick up and even what time parcels will be delivered to me, if the receiver has left no content details, so I can contact them to state delivery time if needed.
Would recommend you give it a try nothing to lose.
03/09/20 by MRS C A BROWN CAROL
Excellent will definitely use again
03/09/20 by Vanessa
Simply the best.
03/09/20 by muhammad khan
Will use again
02/09/20 by michele
Excellent service at the best, reasonable price!
Northern Ireland to USA in 5 days and I could track the parcel all the way!
02/09/20 by Angie
Great service,slightly slower because of Covivid,but good ????
02/09/20 by Alison bissland
First time user, excellent!
02/09/20 by Richard Brice
Good service have used parcel monkey to send things from the U.K. to Belgium and the Netherlands. Both arrived in an acceptable time about 3 days. Have sent birthday cards in letter post which have taken 10 days, so very satisfied.
02/09/20 by Alistair Turner
Everything worked as promised and delivery to destination was super quick.
02/09/20 by john
The parcel received quicker then have been expected
02/09/20 by Customer
Fantastic service & extremely satisfied with the delivery time, we shall be using this company again & again
02/09/20 by Brenda Lambert
Fantastic .Our parcel was despatched and we tracked it all the way to Bulgaria from the UK . It arrived in perfect condition and we couldnt be more pleased with the service provided . I would recomend everybody use them as it ticks all the boxes needed ????
02/09/20 by Barry
Worst parcel service ever. I’ve use a lot of parcel services and parcel monkey are far by the worst Company to use. I was quoted for a next day delivery for a parcel that I needed collecting on Friday the 28th August. It was stated in the quote that it would be picked up on this day. They never arrived to collect and never rang. I had to wait till Monday to ring them to rearrange collection. The pick courier said it would be Tuesday afternoon. They never collected again. I spoke to parcel Monkey today which there reply was in the terms and conditions that they have 5 days to collect the parcel. An absolute joke of a service and are not willing to offer any compensation. Don’t use them people and use a company direct instead of these.
02/09/20 by Adam Meakins
Excellent service
02/09/20 by mark
Fast, easy to use service. Very good communication at all stages of delivery.
02/09/20 by Customer
Excellent will use again
02/09/20 by mark
Excellent and easy to use
02/09/20 by tessa peppard
excellent value and service
02/09/20 by MARK SMITH
Absolute S**t customer service - they used Hermes who stole the bluray player I was shipping and then they refused to pay me the default compensation that came with the delivery service because i did not take out the £5 EXTRA cover for the £15 my parcel value exceeded the basic included cover. So no refund of the basic cover and no refund of the postage. Cowboy company who doesnt give a dam once you have paid them. The fact that they will use Hermes says it all. Hermes has a whole website dedicated to how bad and untrustworthy its service is run by the thousands of dissatisfied customers. USE THIS COMPANY AT YOUR OWN RISK
02/09/20 by Mark Hoffman
Parcel Monkey and Courier failed to pick up 3 next day booked parcels, this happened 3 times!! each had a confirmed pick up but they never did. Im still having problems getting my money back after having to book another courier direct (no issues with them PDP) I wont use them again! very poor service.
02/09/20 by Jerry Moorhouse
Poor service. First collection time and date came and went no phone call no one advised me that they wouldnt be coming to collect... Despite me waiting in. Then called them next day, they didnt seem to know or care why my collection was missed. Eventually came 2 days later. Parcel arrived in USA in over a week. Then... After I received the survey, I got an email to say they were in fact charging me another £10 as they weighed itt and it was heavier than I booked it, which was a lie as I weighed it on scales. They automatically debit your card for the extra amount. Shoxkingly poor service, wont use again. Avoid!
02/09/20 by Unhappy Customer
Parcel monkey lost my package and then took no responsibility and gave me no explanation. All my belongings have been lost and I am a victim. I cannot reach anyone in Parcel Monkey and cannot find my belongings.
02/09/20 by ILGIN AKPINAR
Website was easy to use, parcels delivered on time
02/09/20 by Steph
The only option for me when sending large parcels. Fab
02/09/20 by Jayne Marsh
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