We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,469 reviews.
Fantastic service. Very easy to navigate online and competitive rates, will certainly use again!
21/09/20 by Customer
I used DPD through parcel monkey for a delivery from the UK to France.
The quote was cheaper than another website I was advised to use.
Delivery was picked up the same day and delivered in France exactly 48 hours later. Great service
(I was very septical at first because of previous experiences with deliveries)
21/09/20 by Laura
Easy to process the parcel for collection, great service and a good competitive price
21/09/20 by Mandate Systems Ltd
100% satisfied
21/09/20 by FL
Parcels received in good condition and within time stated.
21/09/20 by Annonymous
A very good comparison service making it easy to check the costs of sending or having a parcel delivered to me..
Easy to navigate and choices at each stage.
My first choice, often when on EBay even before I have purchased I know how much it’s costing me to get the item back.
21/09/20 by reid
Easy to use and good prices found
21/09/20 by Customer
It did what it said on the tin
21/09/20 by Harry__Butterworth
The second time I have tried Parcel Monkey after horrendous problems with another courier. The first time, 4 days to collect. This time booked a collection on 1st Sept. Finally collected after 3 emails on 11th Sept. Nightmare.
21/09/20 by Mr Trevor Spurgeon
Hi.Service was really great,i received the goods within a week and that is comming from the UK to SA..Very pleased.Only reason why i did not give it 5 stars is due to price, not because it is your fault but i find it a little costly as the exchange rate affects me on this side,but generally i am content and was well received. Thank you
21/09/20 by Luc Allegaert
Easy to use service, no hassle, fast and efficient. Will recommend and use in future.
21/09/20 by Customer
Found this such an easy process. Very straightforward. Ive only just sent the parcel to Canada so it hasnt arrived yet but the recipient has had a confirmation email to let them know its on the way. Very professional and good value for money.
20/09/20 by Mrs Lesley Jane Smailes and Mr Alan Smailes
parcel was never received and i did not get an explanation as to why
20/09/20 by Stacey O'Sullivan
Amazing service. Really impressed. Five large boxes from Salisbury UK to Berlin in 48 hours. All arrived together in perfect condition. Well done and thanks!
20/09/20 by Alan Forshaw
All good excellent service
20/09/20 by DAVID MCCABE
Good thank you
20/09/20 by Martin davies
Wonderful service provided, sent it Monday and with recipients by Wednesday A.M what more could you ask for. For me Parcel Monkey are my only choice.
20/09/20 by MRS ANNE WHITE
All went as planned. One suggestion - can you allow repeat orders from an existing invoice to save keying everything in again for a repeat order?
20/09/20 by Ian Powell
The process of sending the box away was simple and straightforward. I paid for Express24 delivery, it was sent on Friday morning and didnt arrive until Thursday, my other box was sent Monday and arrived Thursday, this was disappointing as we wanted the boxes there when we arrived at my sons university on the Tuesday
20/09/20 by wendy miller
Delivered way after 48 hours.
20/09/20 by HASHMUKH Vara
Fast, efficient and reliable
20/09/20 by Lyndi
Good and quick service from collection to delivery, no problems.
20/09/20 by Customer
Always the best and fastest shipping .
20/09/20 by Customer
Price ok, but communication poor.
20/09/20 by Harry
Excellent service between Parcel Monkey and Parcel Force. Parcel picked up on Tuesday, arrived in Romania on Friday.
20/09/20 by Customer E J Ramsay-Burrup
Excellent prompt service
20/09/20 by Jayne Dyer
Easy to order and pay. Picked up early next day. Very professionally done
Would recommend.
20/09/20 by Mrs Christine Judge
Prices are great via Parcel Force. never fails to amaze me how third party companies can arrange for the parcels to be collected and delivered approx 30% cheaper than parcel Force them selves. keep up the good work i would highly recommend this company to others. 5 star
20/09/20 by PHILIP
Easy website to navigate and once the parcel details were popped in it listed carriers available for my package. All in all a good experience and will use again.
20/09/20 by Customer
Parcel was collected early and delivered on time. Good efficient service at a fair price.
20/09/20 by Mr Ray Jenkins
First time ive used Parcel Monkey and was very pleased with the service,
keenly priced for a journey from Southampton to Newcastle upon Tyne, delivered on time as advertised, nice one team !!.
I will be using Parcel Monkey again, I can highly recommend it !
RH, Happy Customer !!
20/09/20 by thundercity
Everything was arranged just great. No issues. Good job Monkey
20/09/20 by Bogdan
The estimated delivery time guides are not conducive to actual delivery times. My parcel is stating its prepared for export when actually it should be delivered by now. If delivery times are effected due to Covid19 then this should be more apparent when booking. I would have chosen a more cost effective courier and still likely have the same outcome.
20/09/20 by Customer
Very Quick and easy would use again.
20/09/20 by Anthony Allen
Always a fast and reliable service
20/09/20 by Gary Huckerby
Found this site on the Google when looking for courier prices for a parcel. Simple and easy to use process of comparing and purchasing a courier service. I choose parcelforce as it was easier to just drop at my local post office - massive saving! It was £10 cheaper through parcel monkey!!
20/09/20 by Tom
Easy, inexpensive, quick.
20/09/20 by Customer
Always does the job
20/09/20 by Angela Fraser
Excellent service many thanks
19/09/20 by Customer
Great service, easy to book, good value for money. Only downside is the threat of an automatic £60 debit card surcharge for a volumetric breach, the details of which are missing
19/09/20 by arnold crunge
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