We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,242 reviews.
Fast easy service. Sent a parcel to Spain and it arrived within a week. Would use again.
17/10/20 by T M Abel
No problems arrived safely and quickly
17/10/20 by RozzieD Duric
Next day collection and next day delivery. Cannot be bettered!! Many thanks...
17/10/20 by Peter
Ive used Parcel Monkey a few times now; the website is quick and itseasy to see the best prices for courier delivery for a selection of couriers.
Works for me.
17/10/20 by Laura Kavanagh
Queried after 2 weeks where parcel was as didn’t deliver in 48 hrs, now being asked to pay admin fee as claim issue at my end. Won’t come back to my queries. Very poor -Won’t be using again.
17/10/20 by Customer
Have used Parcel Monkey for the 5th (and final) time. Yes its handy to book through one portal, yes, the prices are good, but 2 out of 5 parcels have not been picked up. When I contacted customer service (Saturday AM), I was told they could reschedule it to be collected Monday - this was for the next day delivery Id requested. So I politely asked for it to be cancelled and my money refunded...apparently this takes 3-5 days. It does seem a lot of people have great experiences with these people, but not for me any longer.
17/10/20 by Paul Bennett
All perfect on right place and time
17/10/20 by Customer
Really easy to use site. Where you can arrange the best way to send parcels at competitive prices and easy drop off or pick arrangements if required. Will use again and have passed on yo friends and family.
17/10/20 by jac
Excellent price in comparison to other comparison companies. Spot on service, keep
Me up to date of when oracle would be picked up and tracking great. Will definitely use again when I need to.
17/10/20 by Nirmala Patel
Really good service. Quick and efficient.
17/10/20 by Tony
I had 2 heavy parcels to send they are very reasonable, polite and arrived as stated.
I will use them again and recommend to my friends and family
16/10/20 by Linda Gilliland
Very easy app to use great service highly recommend
16/10/20 by Customer George Clark
Brilliant service and the parcel was delivered on time.
I have been using Parcel Monkey for 3 years sending parcels to my sister in France and have had no issues of parcels not arriving.
Much cheaper than other companies.
Very happy ????
16/10/20 by Keith
Wonderful service, perfectly executed delivery with regular updates.
16/10/20 by Customer
Always good! My place to go when sending parcels to Poland! Highly recommended.
16/10/20 by Customer
First and only experience of them, and their response to an uncollected parcel is "reschedule it". Completely unimpressed. If my collection is missed I expect it to be expedited, and to get answers, not just "oh well, try again".
16/10/20 by GDR
still waiting for parcel to arrive
16/10/20 by Customer
Arrived damaged even though the item was over packed!...Parcelforce.....how do they do it?
16/10/20 by Customer
brilliant as ever! picked up at the stated time, delivered quickly and efficiently, easy to track. the only reason i didnt give you a fifth star is that the guy who picked the parcel up failed to complete and sign the receipt.
16/10/20 by Customer
Excellent service
16/10/20 by Bob
Quick straight forward delivery
16/10/20 by Customer
Lost my parcel and refunded be fraction of money even though i was covered for full value no customer services at all avoid this company.
16/10/20 by aamir
The parcel arrived after a week in nz when I waited for 2 months with another company for a parcel. I would definitely use them again. I was able to track the parcels journey.
16/10/20 by Gill Haworth
Quick Easy Efficient
16/10/20 by Customer
THIEVES. We sent a 7kg parcel. They took extra money from our account claiming it actually weighed 49kg. It was an item we were returning to a supplier in its original packaging. This supplier was good enough to provide details of the original parcel confirming a weight of 6.8kg. We forwarded this to Parcel Monkey who ignored this evidence and said the extra charges stand and refused a refund. We are now going to court.
16/10/20 by Jean Palmer
Easy to use and straightforward process to follow, clear instructions. Collected on time and delivered on time all without leaving the house will be using again over the next few weeks
16/10/20 by Miss Annelouise Creasey
Fast and efficient. Really please with your service thank you.
16/10/20 by Customer: Adelaide
Ive send a parcel, from UK to Italy, on 5th October 2020. Todays 16th October 2020 and no one, DPD or Parcel Monkey customer service, know where my parcel is. Im waiting for a refund but I have a feeling thats not gonna happen with them! I wont use their services again! Nevermore!!!!
16/10/20 by Leontina Marinela
It was all very straight forward. No problems.
16/10/20 by Sue May
The transaction was completed smoothly. Ordering, being collected and delivered at the times stated would definitely use this company again.
16/10/20 by Richard Wilson Customer
Hi,
The package arrived at destination as fast as we expected, 5 days.
Thanks for all
16/10/20 by Customer
First class service
16/10/20 by David
Easy to use and reliable.
16/10/20 by Customer
Never had a problem with parcel monkey. Great company
16/10/20 by Customer del
Excellent service
16/10/20 by John
The parcel was delivered in under a week from Manchester to Tel Aviv Israel.The price was very competitive.It was a very easy process to do online.
I will certainly be using Par el Monkey again and highly recommend.
15/10/20 by Lesley
Booked to pick up and deliver a package weighing 11kg. Was not only picked up on time, but was delivered a day ahead of schedule. Very impressed. Loads cheaper than any other option I could find.
15/10/20 by Ian Lakin
Great service bit pricey but worth it to get parcel collected from home and delivered to Australia in less than a week. Would definitely use again.
15/10/20 by jill
I can say the first time i trying this site, and I can saying the are really lovely awesome and very very fast the are picking your packs from home and the are delivering directly where you wanted. So Im really happy and Im glad Im joining this site Parcel Monkey. Very nice and the are doing the best. Yes I recommend to everyone and you have trusted on them the are Fast, quickly delivery your packs where u want. Lovely ????????????????????
15/10/20 by Customer
Very bad experience on countless occasions now, parcels been sat on my door step for 4 days with promises every day they will be collected between parcel monkey and Courier they’ve cost me countless sums of money, if that’s how they run there business by letting customers down and false promises well that’s not how I treat mine but on this occasion Your bad management has rolled down hill and effected my customers which I’ve had to compensate fees back. Never ever again will parcel monkey receive another penny from me.
15/10/20 by Andrew Underwood
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