We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,469 reviews.
Prices reasonable, but a very clunky website that had my antivirus throwing up certificate alerts.
18/09/20 by Ian Myers
Easy as a ABC! Cheap and fast service. Will use again
18/09/20 by Customer
Great service
17/09/20 by Chris Burke
Simple and easy process. Only website that done a Saturday service able to track no issues
17/09/20 by Farah
It works, well
17/09/20 by N Ashley
Easy to use website and easy to compare the options. Booking stage is simple to follow and booking confirmations arrive fast.
17/09/20 by Customer
Tried to find couriers for a large package, but there were only a couple and the prices were very high. Tried Parcel Monkey and the same couriers were half the price. Booked, and item was tracked and delivered within 48 hours by parcelforce. So great service from parcelforce and Excellent prices from Parcel Monkey. Fully Recommended. Thanks.
Colin
17/09/20 by Colin Bache
Prompt and reliable service from - this time - Congleton to the south of France at a good price. Excellent all round.
17/09/20 by Sally Fowles
Having used them consistently for months I paid for 2 day international delivery. Parcel collected on the 10th of September. Finally arrived on the 16th after several trips between Jonge and Poitiers.
17/09/20 by Nikki Kiely
excellent service!
17/09/20 by Giulia
Excellent service speedy delivery
17/09/20 by ELIZABETH WELLS
Almost 16kg TV picked up on Friday arroin Spain on Wednesday. Arrived in good condition and a very reasonable price
17/09/20 by Tony Mayell
Really good service, I recommend 100%
17/09/20 by Customer
My dads parcel was smashed to bits and everything inside was ruined there was no care involved in delivering this parcel I won’t be using you again and yes I have photographic evidence
17/09/20 by Nel walmsley
Good service - came when they said and very courteous man collect - only negative was I thought they were a little expensive for a lightweight clothes airer collection
17/09/20 by Terrie
I booked a delivery on-line and delivered my parcel to the local PO The next day (Friday) without any problems. It was delivered to my family in the Netherlands 3 days later, on the Monday. A good service but quite expensive - over £13 which seemed a lot for a small parcel.
17/09/20 by L N
Excellent service from purchase through to delivery. Good value for money and speedy delivery. Thank you.
17/09/20 by David Edwards
Very good service . Quick and polite . Left parcel a large parcel in our tack room.
17/09/20 by Customer. Mrs wilson
Super professional and very fast service. Will use Parcel Monkey again, 100%.
17/09/20 by Paulina
I will definitely use
17/09/20 by Gerry Mcconnell
Great service
16/09/20 by Rachel H
Good service well done keep it up with the worldwide cargo parcel transfers good luck hope you gain more work in the future.
16/09/20 by Customer
Great service all arrangements from picking up on time and delivery all tracked and happy with service would recommend.
16/09/20 by Mervyn Millington
First time I had used a service like this. I found the website easy to use, process straight forward. Dropped off parcels at my local post office (Parcel Force) and they arrived swiftly to their destination. Would recommend.
16/09/20 by Paul Stedman
I booked collection and paid for next day service. Parcel wasn’t collected - had to get in touch with customer service and they advised that parcel will be collected on next business day - they failed yet again to collect. Contacted their CS again and finally it was collected in the 3rd day - they also refuse to refund the amount they charged for next day service. So basically they charged for next day collection service and provided 3 days collection service. Not a professional approach though.
16/09/20 by Customer
Excellent service collected from home delivered on time to destination and very good price.
16/09/20 by C green
.........................
16/09/20 by Customer
Excellent service
16/09/20 by Mr anthony kenward
Arranged pick up on Wednesday for the next day -waited in all day it was collected at 16.14, Delivery was supposed to be next day delivery Friday but it didn’t arrive At destination until Monday 12pm!! No communication and unable to track on Courier website-complained on online form but have heard nothing from them So i would have to say Courier are letting you down parcel monkey i would have expected some sort of compensation on the cost too very bad service .
16/09/20 by Linda
It arrived...
16/09/20 by Mr Wills
Parcel arrived a bit late, but still good service and cheap
16/09/20 by Customer
Always a good reliable service at a good rate
16/09/20 by Blendworth Trailers
1. I paid extra for 2 day delivery, Parcel Monkey put it through as 3-5 day 2. The driver dropped my parcel off at the wrong depo - no one can tell me when to expect my parcel - no apologies - no help - i had to miss my flight - my parcel is a week late and i’m still waiting with no update 3. Parcel Monkey has no contact number, so there is no support in emergencies Overall bad experience will not being using them or the courier again!
16/09/20 by Customer
Our Response: Hello,
Thank you for your review and we are very sorry to hear this.
We were unable to locate your emails but kindly be in touch with the Support team via your Parcel Monkey account and use that communication channel for further correspondence.
Kind regards,
Parcel Monkey Team
Parcel collected from my local Post Office on Monday; delivered to Bordeaux in France on Thursday morning. No fuss, no hassle. And the price was very reasonable. Just make sure that your parcel is well wrapped, and that you put TWo of the provided labels on it, in case one is defaced. I always cover the labels with wide, clear tape to protect it from rain.
16/09/20 by Thomas_John_Kirkpatrick
This was my first time using Parcel Monkey and I have to say I am very Impressed. I used it to send my daughter kitchen equipment at uni, the box was picked up from me at midday in London, and was with her by 10.30 the next morning in Manchester, all at a very reasonable price. I shall be using this service again,
16/09/20 by Susan Higgs
I wish I found this website first. It would have saved me a lot of stressful hours.
Booking and completing all documentation was so easy and quick. Collection and delivery was as advertised. We had a bit of an issue with Customs in Zimbabwe but that is through no fault of Parcel Monkey.
I would definitely recommend Parcel Monkey to friends. Thank you.
16/09/20 by Fiona Ashcroft
Process was reasonably quick and painless. If there is any area that caused concern it was where to place the 2 labels that we printed off - as an infrequent shipper, I was uncertain if they needed to be together or perhaps placed top and bottom. That issue is probably a reflection on the sender...
16/09/20 by JRN
Easy process and quick delivery. Sent two boxes from the UK to Ireland on Thursday with Parcel Express (through Parcel Monkey) and arrived on the following Tuesday.
16/09/20 by Customer
Parcel delivered to the USA for half of the price which I was quoted by my local parcel store! Parcel Monkey uses well known companies like Parcel Force and FedEx at great prices.
What’s not to like!
16/09/20 by Grandma M
I arranged a pick up from my home. i called before the collect time and cancelled my collection. I had asked that my money be returned to my bank account. No one has bothered to contact or email me. I still have not received a refund to date.
16/09/20 by Customer
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