We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,242 reviews.
Great service and cost saving
15/10/20 by Mr Hutchinson
Super handy and straightforward sistem.
15/10/20 by Filipe
Parcel monkey did not disappoint with the service they provided. Very efficient and good time keeping.
15/10/20 by Martha Ann D'Souza
I paid for next day delivery, but parcel got completely lost in your system, & when parcel was found , it was eventually delivered 1 week later, I want a full refund from you , the worry & hassle has been very upsetting for me, the item was sold on eBay, & the person I sold it to was very worried & upset also.
15/10/20 by Carol Handcock
Rate for my parcel was almost 40% of what I would have paid going direct to Parcelforce.
Website for online booking easy and intuitive.
15/10/20 by Andy McCarter
Everything was perfect, l got my parcel without any problem. Thanks a lot.
15/10/20 by Customer
Tracking was useful. Parcel to US took longer than I had expected, but the recipient thought the time difference was OK
15/10/20 by Carole
Great service!
Thank you !
15/10/20 by Customer
Drop off shop difficult to locate due to road works.
Other than that good service thanks.
Prompt delivery Good Price.
15/10/20 by Christopher Wiseman
Everything excellent! Parcel monkey and DPD done an excellent job. Nearly 1 year without see my mum, dad and family, I decided to send a box to Portugal with some small gifts for them. Parcel monkey and DPD helped me a lot, delivering a "bit o mysel" to my parents. My mum cried when received the box. Thank you so much for deliver good emotions to others.
15/10/20 by Maria Pereira
Very competitively priced, good quality couriers, system worked, tracking worked. Couldnt fault it.
15/10/20 by G Wood
Very efficient dispatch from UK
Covid related delay when parcel was in transit to Australia.Hasnt yet arrived at destination but is in nearby city.
15/10/20 by Fizz 47
I sent bicycle rack to a buyer in England. Parcel Monkey offered the best deal for large packages. It went via Parcel Force. I was able to track it all the way. Very impressed with their service. Will definitely use them again. Thank you Parcel Monkey
15/10/20 by A Schofield
I tried to use Parcel2go and got a cheaper option, however the collection box did no work. I went to Parcel Monkey and only got the choice of one carrier, but this was quick and efficient.
15/10/20 by Customer Me Broccoli
I paid and ordered a next day delivery which never happened. the parcel was never picked up. When trying to sort out the issue I was told that there is no guarantee that parcels will be delivered next day even if you pay for it. In the end Parcel Monkey helped me to reschedule but I was offered no compensation for the missed delivery because Parcel Monkey leaned back on their T&Cs rather than thinking about the customer. A simple aploogy and compensation , paying for the delivery would have been sufficient and this review would have had 3 more stars.
15/10/20 by Customer
Really pleased with the service provided by parcel monkey. It was my first experience in posting parcels this way. It was so easy, just filled out the paperwork and it was collected on the day and delivered within the 48hrs. Brilliant !
The only comment I would make is that it would be great to be given a delivery time scale as I had to wait in for my parcels to be delivered. That may have been possible though but I didn’t see any information regarding this.
15/10/20 by CATHERINE CORP
good fast realible
15/10/20 by Customer
Super fast, great value for money!
15/10/20 by Customer
Always efficient and most of the time the packages arrive before the estimated time. Happy with the service!
15/10/20 by N.
Great service as always.
15/10/20 by andrew glew
Amazing service
14/10/20 by Vinay Ranganath Guptha
Parcel delivery was great; price was very competitive would have been 5 stars but had to ring the helpline for the labels due to problem with website, may have been my browser and although resolved quickly and efficiently with a link provided by online chat it was a nuisance hence 4 *
14/10/20 by Ken Foster
Excellent service, punctual pick up and delivery. Competitive rate.
14/10/20 by JULIE MCGEE
very good service and response, cheaper than other couriers
14/10/20 by Emad Abualzulof
Excellent service. Will you again
14/10/20 by M Holliday
This was the first time I have sent a parcel to Australia, I was really pleased with Parcel Monkey UK it took all the uncertainty and possible errors out of the equation.
The comparison of couriers prices, step by step guide with all the documents required and even safe packing of the parcel to ensure the contents arrived in one piece was brilliant.
Can definitely recommend them and i certainly will use them again.
14/10/20 by Liz- Manchester
I have been using the company’s services for 3 years now and had sent 10 parcels to different countries. I have not had any issues at all. They collect goods as stated and deliver swiftly using multiple providers.
14/10/20 by Anna
Just good service
14/10/20 by Customer M.Antonucci
Really pleased with the service. Easy to get a quote, set up the collection and delivery. And best price I found, as well.
14/10/20 by Customer
First class service as usual, 6/7 years using them with zero problems.
14/10/20 by Mark W
A parcel was dropped off at a post office on 15th September and has now gone missing with no tracking info, I have given Parcelmonkey the Proof of Postage, a written letter from the recipient stating non delivery, a signed letter from the post office manager who confirms the parcel was collected after viewing the CCTV. On two occasions now Parcelmonkey say the claim has been rejected by the courier Parcelforce as the parcel was not collected, this parcel was worth £750, do not expect Parcelmonkey to be of any assistance if you have any problems with your parcel, once they have your money they wash their hands of you. This parcel was fully insure too!!! I have sent hundreds of parcels with this company so clearly loyalty counts for nothing. This is now in the hands of my solicitor
14/10/20 by Martyn Warriner
Great service
14/10/20 by Elen
What an excellent service.
I highly recommend.
14/10/20 by Customer
Reached out to report a problem - didn’t get a reply
14/10/20 by Daniel F
I find Parcel Monkey useful when booking parcels for ParcelForce - the rates are very good.
14/10/20 by Terry
Easy to use website. Polite & helpful staff when dealing in person.
14/10/20 by Jane
Can’t fault the booking system, however the delivery from dhl was appalling!! Left parcel outside in the rain and claimed a 6 year old signed for it!! As it was a gift addressed to a child. I won’t even bother complaining to DHL as trying to get through to customer service is a nightmare!
14/10/20 by Customer
Fast efficient and cheap service
14/10/20 by Customer
Mostly a good , simple way of sending parcels. One annoyance is that from time to time they say there is a problem with an address even though weve shipped to that same address many times. This normally gets corrected but the response when the problem is flagged is not that quick.
14/10/20 by Jerry Judd
Excellent and affordable service. A parcel was sent from the UK to Zambia and arrived in 7 days. Cant fault it at all.
14/10/20 by customer
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