We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 200,025 reviews.
Due to the fact that no collection took place (waited in for 3 days)had to reschedule for 4th Jan. reciprient of parcel not impressed
28/12/10
Top service despite the weather! Happy New Year to you all!
28/12/10
the Paercel has never been collected
28/12/10
No comment left by this customer.
28/12/10
parcel is still waiting to be collected ,
28/12/10
Excellent couldn't ask for a better service! Cheapest by far picked up the same day bargain will definitely be using again :)
28/12/10
Said it was being picked up on the 21st December 2010, I waited in all day and no collection, no call to say it was not being collected,
28/12/10
One item never got collected and according to Courier was cancelled!!! and the 2nd has still not arrived.
28/12/10
no tracking facilities, no custumer service..
28/12/10
well done
28/12/10
Parcel picked on time, still hasn t arrived in Rye.........hopefully Wednesday..10days for overnight. Shocking
28/12/10
Excellent service. Pleasant helpful pick-up drivers. Recommended. Thank you
28/12/10
website easy to use. collection very speedy. unfortunately, delivery delayed due to very poor weather. but very efficient none the less.
28/12/10
Web site is a pain at times when trying to book, and now trying to send an item to Scotland you say not taking orders for that postcode !!
28/12/10
Your email about your missed collection was very late and made it sound like I had missed the collection. I waited in for three days and
28/12/10
Rubbish - package still awaiting pick up a week later
28/12/10
If pick up could be more time specific or a telephone call
28/12/10
Parcel not collected on arranged day, parcel not delivered on arranged day. That's a breach of contract. Odd, Royal Mail could manage it!!!
28/12/10
you cant pick up till 4 JANUARY2011????
28/12/10
I booked next day delivery with you 12th December - I understand the snow has been difficult but as of 28th December still not delivered !!
28/12/10
Time wasters. Took my
28/12/10
No comment left by this customer.
28/12/10
I was advised of a missed collection 2 days after informing the non replying C.Service I had delivered them into the Couriers Depot..!
28/12/10
Very reliable considering weather conditions! Thanks a lot!
28/12/10
Excellent service in difficult conditions. Good price as well. Delivered on time, well done.
27/12/10
I emailed requesting to cancel one consignment and to be issued a refund on the 21 dec I am still awaiting a reply and refund !
27/12/10
No comment left by this customer.
27/12/10
No comment left by this customer.
27/12/10
excellent as always
27/12/10
No comment left by this customer.
27/12/10
1st CLASS SERVICE ALL ROUND NEVER GO ANYWHERE ELSE WHEN I HAVE A LARGE PARCEL TO POST :-)
27/12/10
i am still waiting for a parcel ordered over a week ago to be collected. noone ever answers your phones lines appalling service want refund
27/12/10
No comment left by this customer.
27/12/10
didnt collect & no email or contact telling me this.
27/12/10
No comment left by this customer.
27/12/10
The parcel was picked up and delivered as per instructions excellent job well done
27/12/10
First time use it still my parcel has not been collected, they said missed collection but no one arrive and did not leave prove of arrive.
27/12/10
No comment left by this customer.
27/12/10
Pick up on 20th dec didn't happen due to snow. Next available date is 23rd dec (i'm not in) then 4th Jan! What about 29th, 30th & 31st Dec?
27/12/10
IT WAS A DAY LATE AND DAMAGED
27/12/10
