We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 200,012 reviews.
items not collected as arranged, had to take to depot myself for any chance of delivery prior to xmas, PM to removed from process to help
23/12/10
Thanks Parcel Monkey. Through you I had Parcel Force. Can't understand how your main rival quotes a price 4 times as much at £60. I'm back!
23/12/10
poor customer service, a week to respond to a collection problem
23/12/10
Badly let down by courier parcel not picked up last Fri despite them delivering here now 4 parcels waiting to be collected.
23/12/10
i have been trying to send 3 parcels since the 15th december, have had 3 failed collections gave up in the end and went elsewhere
23/12/10
Collection was not made (due to snow?) but waited in two days just incase. Sent email to you but reply made it seem like i had missed collec
23/12/10
Parcel not collected, despite an attempted 2nd slot being arranged. PM staff very good though - PM very badly let down by Courier
23/12/10
No comment left by this customer.
23/12/10
collection was booked for monday 20th no one turned up for them, you re-booked them for the 22nd and i am still waiting!! refund me urgently
23/12/10
Wow! Ordered at midnight, courier picked up the next morning, parcel had arrived the following day. All for a bargain price - magic!!
23/12/10
Probably due to weather disruption the parcel did not arrived in 24 hours, but still before Christmas so Thank you
23/12/10
Parcel Monkey experience was good however Courier has still not collected - thanks
23/12/10
Reliable delivery at a reasonable price - what more do you need! Excellent!
23/12/10
Despite the extreme weather conditions, I believe you did an excellent job. Will definitely use your service again. Many thanks.
23/12/10
Severley improve your customer service!
23/12/10
very happy with everything...competetive price...pick up on schedule...delivery in perfect condition and very fast...excellent service.
23/12/10
VERY GOOD SERVICE AND BAD SNOW DID NOT EVEN FAZE PARCEL MONKEY HE PUT HIS SNOW SHOES ON AND GOT THERE ON TIME WELL DONE TO ALL
23/12/10
excellent
23/12/10
Same day collection not collected yet and 2 days passed
23/12/10
Poor feedback, and delivery speed
23/12/10
Very simple to organise and easy to track once collected and always had a good fast service at a great price :o)
23/12/10
The delivery was late - even though there was no snow - but the collection was fine
23/12/10
I am extremely happy with the service I get and help, if I ever need, You guys are greeeeaaaaaaatttttt!!!
23/12/10
Still waiting for city-link to come and collect the parcel & waiting for refund an other parcel not collected
22/12/10
Excellent
22/12/10
Excellent, smooth transaction!
22/12/10
Item not collected would never use again ?????????????????????????????????????????????????
22/12/10
No comment left by this customer.
22/12/10
put on the web site about delays due to weather !!!!!
22/12/10
Very good service as always!, thanks.
22/12/10
No comment left by this customer.
22/12/10
Not next day, but considering the adverse weather conditions, brilliant!
22/12/10
Obvious issues with weather and delays. But at least arrived undamaged.
22/12/10
Great service, and taking into consideration the weather conditions too, parcel delivered as expected, thk you! Merry Xmas!
22/12/10
1 Stolen Van/4 Missed Collections/1 Month Trying to Get Parcels Collected. £500 Compo having to be paid out of my pocket! Pay Peanuts......
22/12/10
the parcel should have been delived on the 17th but still in ashford depot to this date. not happy its my step sons presents
22/12/10
No comment left by this customer.
22/12/10
No contact from courier to say they wernt coming to collect parcel for 2 days. even if weather bad the telephones still worked
22/12/10
yes your service was really good but I am sure i booked this for one date on you turned another date .you also need a contact tag to use
22/12/10
Just as good as the last time, collected and delivered just as promised.
22/12/10
