We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 200,057 reviews.
very pleased with your service,especially as the weather was so bad
24/12/10
Excellent service. Best in market thanks
24/12/10
No comment left by this customer.
24/12/10
Took 8 days to deliver - Not great even taking the weather into account - cheap though !!
24/12/10
no communication regards about the pick up. i need to drop the parcel off myself to the depot
24/12/10
picked up on the 20th of december with snow, delivered on 24th. allowing for delays very good.
24/12/10
very easy to book and collection was promt despite the bad weather conditions
24/12/10
great service roger from city link so very help-full thanks roger thanks everybody at city link and all the staff at parcel monkey
24/12/10
You did as promised, good job, thank you.
24/12/10
Courier never arrived the first day and very very late the second. Why bother with time slots? I had cancel important appointments to wait.
24/12/10
very happy with the service you provided,,i will certainly use you again thankyou
24/12/10
Excellent service, would recomend your service to anyone, many thanks
24/12/10
not happy
24/12/10
Site easy to use, Will difinately use you again
24/12/10
Excellent service, especially considering the weather
24/12/10
Very good service once parcel picked up. The problem was the weather.
24/12/10
its now the 24th dec and the parcels i needed picking up on the 17th have not been! and they were xmas presents.
24/12/10
Parcel was not collected on day booked. No reply to contact as to when it would be. In fact no contact at all. VERY POOR
24/12/10
Massive issues with p2go - perfect serivce
24/12/10
No comment left by this customer.
24/12/10
Did everything they said they would. Pity not secure https website.
24/12/10
No comment left by this customer.
24/12/10
Not 24 hours as paid for, but considering the weather, good effort
24/12/10
Collections not automatically re-booked after a failure. Should not sell services that the couriers cannot deliver.
24/12/10
2 missed collections & no idea when my parcel will be collected. Awful service. UPS been to me 3x this week so why no Courier/Parcelmonkey?
24/12/10
Picked up on time, delivered next day & in perfect condition - all this from the cheapest service? What more could I ask for? BRILLIANT
24/12/10
sorry but you have missed my last 2 collections
24/12/10
I'm still waiting for my parcel to be collected, are you going to or not ? Very poor communications, my account says no orders last 7 days!!
24/12/10
Very poor, still no refund after having booked days in advance for a pick up, bad comunication!!!
24/12/10
Still not delivered parcel a week later - no 24 hour service here
24/12/10
received no reply for complaint made. rebooked collection but still no sight of collection. highly disappointing service
24/12/10
No comment left by this customer.
24/12/10
Very organised. Courier professional. Wish I'd known about you ages ago.
24/12/10
First package took 18days. Second package was smashed to bits-it must have been dropped from 20ft. Appalling. All Using Courier. Courier wasA*
24/12/10
First collection date missed, second attempt picked up and delivered in time for Christmas, thanks guys!
24/12/10
How did you do???? You haven't and I am still waiting- some feedback from you would be appreciated. You have debited my card.
24/12/10
No comment left by this customer.
24/12/10
considering the weather they performed well, getting my item before christmas!!
24/12/10
the parcels still havent been picked up and now i have customers asking for money back
24/12/10
No problem with this one but impossible to book another collection for this year, what's going on, email not answered, are you closed?
24/12/10
