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Review Centre - Real Feedback From Our Customers
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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.

You can also read our latest reviews on TrustPilot

Our average customer rating is: 4.5 / 5 (4.5/5) based on 194,528 reviews.

  • 5 / 5

    Absolutely first class service; used twice now and both times have been thrilled by the service

    01/11/10

  • 5 / 5

    Im very pleased with the service provided and will continue to use parcel monkey.

    01/11/10

  • 5 / 5

    Fantastic service very pleased will use again and again and again.

    01/11/10

  • 4 / 5

    all good, to get very good a more accurate collection.

    01/11/10

  • 5 / 5

    Super speedy and trusting transaction, I will use again.

    01/11/10

  • 5 / 5

    No comment left by this customer.

    01/11/10

  • 5 / 5

    have found all of the pick ups / delivery to be very efficient but sadly have been let down on our last order, but other than that all good

    01/11/10

  • 3 / 5

    HDNL courier did not pick up parcel as directed and I had to travel 36 miles round trip to HDNL depot

    01/11/10

  • 1 / 5

    I was very pleased with service and delivery

    01/11/10

  • 4 / 5

    the last few pickups have been fine but despite asking i never got an explanation or apology a few weeks ago when the courier failed to come

    01/11/10

  • 2 / 5

    Insurance claim system is a JOKE!!!

    01/11/10

  • 4 / 5

    No comment left by this customer.

    01/11/10

  • 5 / 5

    No comment left by this customer.

    01/11/10

  • 5 / 5

    No comment left by this customer.

    01/11/10

  • 5 / 5

    First class. Turned up at right time, very very reasonable, and delivered safe and sound. thank you

    01/11/10

  • 4 / 5

    No comment left by this customer.

    01/11/10

  • 5 / 5

    No comment left by this customer.

    01/11/10

  • 5 / 5

    5 star service - Highly recommended

    01/11/10

  • 4 / 5

    Drop price for long (ie < 2mtr) but relatively light packages; otherwise very pleased with service

    01/11/10

  • 5 / 5

    No comment left by this customer.

    01/11/10

  • 5 / 5

    A great service at a great price

    01/11/10

  • 5 / 5

    Would like a mob number to contact the courior in case either are runnig late................ Excellent service otherwise

    01/11/10

  • 4 / 5

    Great service thankyou

    01/11/10

  • 5 / 5

    No comment left by this customer.

    01/11/10

  • 5 / 5

    Sent over 200 parcels.Excellent service,good value.

    01/11/10

  • 5 / 5

    Very good Service!!!

    01/11/10

  • 4 / 5

    if you offered a timing which would be specific it would be easier because i had to wait 4 hours till the delivery man came, b

    01/11/10

  • 5 / 5

    No comment left by this customer.

    01/11/10

  • 5 / 5

    Excellent service and reasonably priced . I certainly will use it again.

    01/11/10

  • 5 / 5

    No comment left by this customer.

    01/11/10

  • 5 / 5

    PARCEL MONKEY AND CITY L

    01/11/10

  • 4 / 5

    No comment left by this customer.

    01/11/10

  • 5 / 5

    excellent service and value - well done

    01/11/10

  • 5 / 5

    No comment left by this customer.

    01/11/10

  • 5 / 5

    No comment left by this customer.

    01/11/10

  • 3 / 5

    i placed the order at 10.30am, but still the driver came to pick it up the next day and not the same day!

    01/11/10

  • 4 / 5

    Option to have labels in PDF form would help

    01/11/10

  • 5 / 5

    i would prefer a colection time thanks

    01/11/10

  • 5 / 5

    I cant think of any way to improve your service as it is near perfect, Ill never use any other service for parcels

    01/11/10

  • 5 / 5

    Great Service, no hassle

    01/11/10

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