We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 190,731 reviews.
A total pleasure to do business with you. Much cheaper, and excellent service.
28/09/10
The option of choosing an address by the postcode, ie when you key in postcode you have option to select address or not
28/09/10
Poor service by citilink and complaint filed to parcel monkey. Although nothing at fault of Parcel Monkey
28/09/10
No comment left by this customer.
28/09/10
Collected promptly, good service. Many thanks. Delta Direct.
28/09/10
Collected promptly, good service. Many thanks. Delta Direct.
28/09/10
No comment left by this customer.
28/09/10
Excellent service as always... more and more products coming on line - great company to do business with.
28/09/10
Good service. Recommended.
28/09/10
Great service and very helpful to, oh and don't forget the great value
28/09/10
driver to use contact phone number provided
28/09/10
No comment left by this customer.
28/09/10
Courier did not turn up on date arranged. Seemed like would not come on next day except for a number of phone calls made asking.
28/09/10
No comment left by this customer.
28/09/10
Easy to book, collected no problem and as far as I know delivered next day.. And you're the cheapest too!!
28/09/10
No comment left by this customer.
28/09/10
same day pick-up would be ideal
28/09/10
collect within time stated , delivered the following day Excellent service
28/09/10
The pick up was scheduled for monday but was missed. It was rescheduled again for tuesday but was not collected until after 6.30pm.
28/09/10
Very quick and efficient service. Even when we weren't in for the collection they quickly and efficiently re-arranged a second collection.
28/09/10
No comment left by this customer.
28/09/10
Great deals!
28/09/10
Thanks, there's more to come!
No comment left by this customer.
28/09/10
No comment left by this customer.
28/09/10
stipulating a collection time never works so that can be awkward. A cheaper rate for non-urgent (smaller) parcels would be good.
28/09/10
Friendly helpful driver Good tracking Delivered with no problems
28/09/10
fast pick up...i have checked online and parcel delivered the next day. excellent service and good value for money. would use again
28/09/10
City Link couriers rarely have a receipt to prove parcel has been collected.
28/09/10
It would be helpful if there was an am or pm collection otherwise you supply a very good economical service
28/09/10
Worked well, will definately use you in future.
28/09/10
Service very efficient on pick up and delivery
28/09/10
i would like to thank you for your help in getting my parcel delivered and for your help when i was told they had not got it yet
28/09/10
You're welcome, our team will always do their best to help our customers sort out any problems.
No comment left by this customer.
28/09/10
Overall the service is good - I just can't seem to get a same day service as I can when I book with interparcel
28/09/10
Thank you for your comments. We offer the same day service if you book before 10.30am.
No comment left by this customer.
28/09/10
very good service
28/09/10
very good service
28/09/10
Very happy with the service, if you ever start a service for 1-2 kilo services similar to myhermes, then give us a call.
28/09/10
My item was very damaged in by yourself and not the first time this has happened
28/09/10
The previous delivery to this one took 8 days to collect, better feedback to customer when city link miss a collection twice over 8 days!
28/09/10
