We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 190,731 reviews.
Quick to collect and to deliver. Will use again and will be my first choice every time.
28/09/10
combined discount on mutiple parcels from one location to one delivery on same day would be good, but otherwise great service
28/09/10
great value for money!
28/09/10
No comment left by this customer.
28/09/10
EXCELLENT SERVICE,WOULD DEFINATELY RECOMMEND!!
28/09/10
No comment left by this customer.
28/09/10
Delivered but delayed. Overall cheaper than most of the other services which was good. Insurance options!!
28/09/10
No comment left by this customer.
28/09/10
No comment left by this customer.
28/09/10
No comment left by this customer.
28/09/10
No comment left by this customer.
28/09/10
No comment left by this customer.
28/09/10
No comment left by this customer.
28/09/10
No comment left by this customer.
28/09/10
No comment left by this customer.
28/09/10
very good service, easy to use website. after finding parcel monkey i have spread the word and shall definatly use you again
28/09/10
Easy to use website, prompt pickup and delivery.
28/09/10
The courier (Courier) did not call collect on the correct day, After my complaint & befoe 10am request for the next day, he was still much later
28/09/10
I am pleased so far with the transactions.
28/09/10
So far I have had a good level of service and have been happy with Citylink too,the driver is friendly ans on time
28/09/10
collect on the day that your booked-deliver on the day you are booked- offer refund when you fail- confirm that you have made the delivery
28/09/10
Your query system is much improved. There is now a constant record kept between each email made.
28/09/10
The simplicity and quality of service is amazing - only critisism, had to pay with Paypal as 'hot-key' wasn't available for other methods.
28/09/10
Failed to deliver three parcels within 48 hour period; the slowest taking 5 working days to arrive,My application for compensation ignored!
28/09/10
Easy to arrange, fast collection and delivery, competitive prices...fantastic!
28/09/10
No comment left by this customer.
28/09/10
Your order 290207 was delivered 24 hours late and resulted in the spares missing the vessel no refund was available very poor service
28/09/10
Service has always been excellent with delivery well within expected timescale. However website can be confusing at initial stages
28/09/10
you'd said you'd cancelled the date then turned up anyway. Previously, you have missed the collection date
28/09/10
No comment left by this customer.
28/09/10
Excellent prompt service.
28/09/10
No monkeying around here excellent service
28/09/10
Thanks!
Very smooth- job done
28/09/10
Faultless service so far that I find hard to believe that it could be improved, Thankyou,
28/09/10
Excellent service, great prices! No changes/improvements required!!
28/09/10
Would be useful if you could stay logged in to your account on the Parcelmonkey website.
28/09/10
Thanks for the suggestion, we'll see what we can do!
No comment left by this customer.
28/09/10
Booking interface is clunky. I got double charged and took 5-10 minutes to work out how to print label. Pickup and delivery was smooth tho.
28/09/10
very good service
28/09/10
no problems
28/09/10
