We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 200,059 reviews.
Rubbish! Both parcels on this consignment picked up 30th December and neither have been delivered yet 6h Jan. 1 is still on way to depot.
06/01/11
Excellent service as per usual, Driver collected, had a quick chat and off they went. Delivered next day! what more do you want
06/01/11
I thought your service was excellent. helpful courier, door to door. no queueing at expensive post offices ever again!
06/01/11
No comment left by this customer.
06/01/11
No comment left by this customer.
06/01/11
No comment left by this customer.
06/01/11
excellent service parcel collected & delivered the next day great price great service many thanks
06/01/11
Thank God for Parcel monkey, Just seems that you are what people expect from a courier service. Well done :)
06/01/11
Your lack of customer service personnel is a real problem when the bad weather affects deliveries so much.
06/01/11
everything ok
06/01/11
I was expecting collection on 31st December in accordance with the order, but it was not collected until after the holidays on 4th Jan.
06/01/11
Your service was fine. City Link's however was not. Failed to deliver next day.Said they left a card but didn't.Waiting feedback from them.
06/01/11
No comment left by this customer.
06/01/11
No comment left by this customer.
06/01/11
much better than pre-Christmas - thank you!
06/01/11
The company you used City Link did not pick up my parcel as arranged i waited in for 2 days and ended up taking it to there depot myself
06/01/11
Can't fault the service.
06/01/11
First time user and felt as though I was shooting in the dark, no way to contact by phone and subsequently queries were left unanswered.
06/01/11
no one has collected for the 2nd day in a row, no email nothing??? booked this collection 30/12/10, STARTING TO LOOK ELSEWHERE
06/01/11
Respond to enquiries more quickly
06/01/11
No comment left by this customer.
06/01/11
THE COURIER DIDN'T SHOW UP AND I AM STILL WAITING FOR THE PARCEL TO BE COLLECTED 2 DAYS LATER
06/01/11
no it was all good and clear
06/01/11
Fast service many thanks
06/01/11
Collected 30/12 delivered 04/01. Very good price though.
06/01/11
Fast service many thanks
06/01/11
Parcel worth £500 collected on the 7th December which has been lost, insured but cant proccess a claim until Courier sort themselves out
06/01/11
got the item send on time and arrived on time
06/01/11
need urgent help in the support center
06/01/11
Amazing. The snow didn't seem to cause any hold ups at all, unlike the Royal Mail which was useless. Thank you, I will use you again
06/01/11
After missing first collection, my second delivery has been in Courier Depot for 7 days!!!
06/01/11
good service quick and easy
06/01/11
shame on you
06/01/11
No comment left by this customer.
06/01/11
cant complain. i booked the collection at 9.45 and u collected at 12.15.. Cant ask for anything better to be honest.. Unless it was free!!
06/01/11
slow to deal with problems, still no delivery to Scotland, failure to refund without chasing when service failure, poor communication.
06/01/11
Really quick pick up
06/01/11
i have waited over a week for a parcel to be collected. not good service.
06/01/11
i am very pleased with it
06/01/11
Very quick collection and delivery to Oz! Thanks
06/01/11
