We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,765 reviews.
No comment left by this customer.
26/03/12
Excelent service, on time, smooth transaction, just as it should be! Thank You!!
26/03/12
Very confusing tracking history suggesting that parcel was collected then 1 hour later goods were not available when driver tried to collect
26/03/12
No comment left by this customer.
26/03/12
Don't use Courier as there customer service is rubbish. They never collect on time and are rude about it. I will only use parcel force.
26/03/12
No comment left by this customer.
26/03/12
No comment left by this customer.
26/03/12
Great service for a better price than anyone else. Brilliant! Keep it up.
26/03/12
No comment left by this customer.
26/03/12
Great service....Will be using again !!!
26/03/12
No comment left by this customer.
26/03/12
A wire brush broom was gaffer taped very securely to the package and you managed to lose it. No explanation/apology offered.
26/03/12
collection was cancelled, we had to call courier to tell them it wasn't to get them to collect, not good when our customers expect their del
26/03/12
No comment left by this customer.
26/03/12
No comment left by this customer.
26/03/12
the service seams easy to use and not to much time to sort the collection out
26/03/12
Website error handling sucked but delivery service good.
26/03/12
No comment left by this customer.
26/03/12
No comment left by this customer.
26/03/12
Excellent service
26/03/12
No comment left by this customer.
26/03/12
parcel not collected on the day. Not collected the next day. Collected third day after my complaining. No apology.
26/03/12
Great service,
26/03/12
Collected on time and delivered the next day - good value too.
26/03/12
Picked up on time - delivered on time - perfect!
26/03/12
No comment left by this customer.
26/03/12
excellent service thank you x
26/03/12
No comment left by this customer.
26/03/12
reduce prices as you are no longer the br
26/03/12
It was the first time I used the service and I was very impressed and will certainly use Parcel Monkey again
26/03/12
No comment left by this customer.
26/03/12
I find the website easy to use and the service good. Thanks, I'll be back.
26/03/12
great
26/03/12
Parcel was not collected until pm on 21/3/12, with no real explanation/compensation. Tracking said 'Too many results found for 'LY148353'
26/03/12
No comment left by this customer.
26/03/12
Allowing parcels of over 1.5m would be useful, I regularly send parcels of 1.52cm but can't use you, even though City link collect them.
26/03/12
No comment left by this customer.
26/03/12
No comment left by this customer.
26/03/12
service was great pick up and delivery was smooth
26/03/12
No hassle, quick and efficient service did exactly what I wanted. Will use again
26/03/12
