We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 200,025 reviews.
it was supposed to be delivered on 22nd dec it still hasnt arrived made me look really bad to my buyer but its the 1st prob ive had
27/12/10
paid for express service and took 5 days. didnt get there in time for xmas for my children
27/12/10
speedy service considering the weather,thanks
27/12/10
My parcel has not been delivered to the correct address and has gone missing it had my Grandchildrens Christmas presents
27/12/10
Very good service - turned up early to collect my parcel despite the adverse weather conditions!
27/12/10
I know you've been busy with the snow, but 13 day response times are not acceptable.
27/12/10
some of my parcels were cancelled on their way by me apparently, i never cancelled any, wont be using service again
27/12/10
As usual excellent service at competitive rate
27/12/10
just keep doing what your doing guys
27/12/10
A much improved service from CityLink since the last time I used ParcelMonkey
27/12/10
My Parcel reached before Xmas so thankyou but it would be really nice if in the future I don't have to wait all day for the collection.
27/12/10
No comment left by this customer.
27/12/10
"Very impressed and pleased. Affordable and reliable"
27/12/10
Great way to find a low cost courier. Excellent service. Will use again and will recommend to others.
27/12/10
parcel collected within the time scale - driver was pleasant - delivery took 2 days !! excellent considering shocking weather conditions
27/12/10
No comment left by this customer.
27/12/10
2nd time using this FANTASTIC SERVICE (after, Parce20go let me down twice, never again!!) - polite courier, on time, delivered fast A+++
27/12/10
Weather conditions delayed both pick up and delivery, but you still managed to achieve delivery by Chritmas, much appreciated!
27/12/10
my item HAS STILL NOT BEEN COLLECTED AND SERVICE DISGUSTING!!!!!!!!!!!
27/12/10
Excellent Service, Many thanks
27/12/10
No comment left by this customer.
27/12/10
No comment left by this customer.
27/12/10
Still not delivered (Courier's fault). Repeated failure to reply to enquiries by Parcel Monkey Customer Service team totally unacceptable.
27/12/10
Parcel was not collected
27/12/10
No reply to my query.
27/12/10
I still have someone waiting for an item sent 10 days ago! They only live 2 hours drive away, that isn't good enough.
27/12/10
my reason for saying poor service is two orders i placed (1) 363895 not collected( 2) 363915 this order needs canceling and am unable to do.
27/12/10
No comment left by this customer.
27/12/10
Despite the snow, collected and delivered on time. Many thanks!
27/12/10
No comment left by this customer.
27/12/10
i didn.t expect parcel to arrive before xmas but it did - brilliant. thankyou
27/12/10
Very poor service 2 cancelled bookings
27/12/10
Great service under very difficult weather conditions - many thanks once again - merry xmas :o)
27/12/10
Great service with a smile as usual - thx :o)
27/12/10
Great service with a smile as usual - thx :o)
27/12/10
I ordered and paid for a pick up for Monday 20th Dec, and it hasnt been picked up yet, I havent received any information from you.
27/12/10
Excellent service when there was adverse weather, excellent tracking system to with updates of progress. Very impressed!
27/12/10
no problems
27/12/10
Looks like you performed well as expected. No feedback from the customer, so all must be well. Will use your services again.
27/12/10
Courier never turned up to collect, had to use another courier company. I require a refund.
27/12/10
