We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,256 reviews.
It was the first time I used the service and I was very impressed and will certainly use Parcel Monkey again
26/03/12
No comment left by this customer.
26/03/12
I find the website easy to use and the service good. Thanks, I'll be back.
26/03/12
great
26/03/12
Parcel was not collected until pm on 21/3/12, with no real explanation/compensation. Tracking said 'Too many results found for 'LY148353'
26/03/12
No comment left by this customer.
26/03/12
Allowing parcels of over 1.5m would be useful, I regularly send parcels of 1.52cm but can't use you, even though City link collect them.
26/03/12
No comment left by this customer.
26/03/12
No comment left by this customer.
26/03/12
service was great pick up and delivery was smooth
26/03/12
No hassle, quick and efficient service did exactly what I wanted. Will use again
26/03/12
Could do with an estimated pick up time
26/03/12
Price very good - collection on time - speedy delivery.
26/03/12
No comment left by this customer.
26/03/12
Collection and delivery went very smoothly as always. Thank you
26/03/12
The parcel wasnt picked up on the day arranged & had to wait in next day not happy at all
26/03/12
Very dissapointed with service - poor communications regarding collection
26/03/12
No comment left by this customer.
26/03/12
No comment left by this customer.
26/03/12
You did fine.
26/03/12
No comment left by this customer.
26/03/12
I selected next day Guaranteed delivery and parcel was delivered by 10am the next day - Brilliant service - Thank you.
26/03/12
I would like to ba able to use Paypal to pay, for some reason my wife can but I don't get the option on my screen
26/03/12
Paypal is only available to long standing customers who make regular bookings with us.
No comment left by this customer.
26/03/12
very good service many thanks
26/03/12
Fantastic as usual!!
26/03/12
Excellent service, speedy and affordable
26/03/12
All went well and as arranged, thanks
26/03/12
Brilliant service, faultless in fact.
26/03/12
No comment left by this customer.
26/03/12
No comment left by this customer.
26/03/12
excellent service-but would like same day collection service offered
26/03/12
City Link removed the same day collection service in October 2011. Let's hope they bring it back soon!!
too late in collection or not collected at all
26/03/12
Great service but as already stated, it would help if you could email the label to the collection address so I don't have to faff around.
26/03/12
No comment left by this customer.
26/03/12
No comment left by this customer.
26/03/12
No comment left by this customer.
26/03/12
Become too expensive and unfair compensation
26/03/12
took third time to get to the right collection address as wasnt read properly by driver, delivery was spot on though
26/03/12
No comment left by this customer.
26/03/12
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