We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,432 reviews.
As always you are absolutely brilliant! wouldnt use anyone else very satisfied with service, and price! many thanks.
10/04/12
Thank you very much.
An a.m. or p.m. collection time would have been helpful rather than waiting in all day. Very happy with service and price.
10/04/12
Just as soon as our courier partners can offer this we will provide it to our customers.
Parcel was not collected on ther correct day but the day after. Which was not good enough as we promised next day delivery.
10/04/12
Our Response: Sorry the item was not collected on the day you booked for and on behalf of the courier concerned please accept our apologies.
Excellent service once again, cannot advise any better, won't be using my old couriers now, well done
10/04/12
No comment left by this customer.
10/04/12
Pick up went smoothly the driver waas very informative and helpful. Tracking the parcel was easy and the information was very detailed.
10/04/12
No comment left by this customer.
10/04/12
No comment left by this customer.
10/04/12
3 times in a row,Courier driver failed to collect the parcel from my house,claiming that it couldn't find anybody at home for collection.
10/04/12
No comment left by this customer.
10/04/12
No comment left by this customer.
10/04/12
no broken objects lately so all good
10/04/12
I am sure the courier drivers never try to damage your items but breakages are bound to happen in transit to some customers. Glad to see it's not been you lately though.
Very good will continue to use, many thanks for the excellent service.
10/04/12
Just keep your prices as low as possible as I cannot charge too much for my business.
10/04/12
Our aim is to keep prices as low as possible but if the couriers raise them then we also have to.
need to be able to forward a pdf of collection label more easily as the items are being collected away from me to come to me
10/04/12
City link reliable as usual and cheaper through Parcel Monkey.Will continue to use this service if this continues.
10/04/12
No comment left by this customer.
09/04/12
Next day delivery still not arrived at destination 6 days later. Written response requested and refund.
09/04/12
use parcel monkey every week have for 2 years never a problem yet perfect safe service
09/04/12
Thanks very much for your long term business.
No comment left by this customer.
09/04/12
great sevice thanks
09/04/12
Excellent service as usual .
09/04/12
very pleased thanks
09/04/12
No comment left by this customer.
09/04/12
arranged collection of a package last Wed and still noone has collected it , no message to say why and I don't know what is happening
09/04/12
No comment left by this customer.
09/04/12
Excellent service and good rates.
09/04/12
Quick and easy service to use
09/04/12
No comment left by this customer.
09/04/12
Services excellent from pick up to delivery and cost.
09/04/12
shame youve put the prices up :-) ....mite have to shop around.....good service tho'
09/04/12
Sorry but City Link have raised their costs for the first time in 3 years.
No comment left by this customer.
09/04/12
collect and delivered a very heavy parcel on time - can't ask for more
09/04/12
Excellent pricing and prompt collection.
09/04/12
fine
09/04/12
No comment left by this customer.
09/04/12
Picked up at ll a.m. delivered next day as promised before 12 noon
09/04/12
No comment left by this customer.
09/04/12
No comment left by this customer.
09/04/12
No comment left by this customer.
09/04/12
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