We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 202,493 reviews.
would like a time when they are picking item up or a call to say there on there way would be great
16/03/11
i booked the collection at 7.00 pm and the parcel was collected the next day and delivered the day following- a very impressive service -tks
16/03/11
You're welcome! Look forward to seeing you here again.
No comment left by this customer.
16/03/11
Excellent. Picked up and delivered as promised. Will use again
16/03/11
As usual a great service
16/03/11
Thanks! Keep the bookings coming :)
Excellent service.
16/03/11
service was good but frustrating as i couldnt book a time slot resulting in 2 missed collection and 3rd time someone sat in house all day:-(
16/03/11
All good
16/03/11
Collection was a week late after claiming they had already collected my package
16/03/11
excellent service.will use again and again
16/03/11
No comment left by this customer.
16/03/11
No comment left by this customer.
16/03/11
It would have been better to be able to choose a time slot as I waited in all day from 8am and parcel was collected at 5pm
16/03/11
Thanks for your feedback, we're working with our carriers on ways we can narrow down time slots.
Have used another courier and have returned baxk to parcel monkey good reliable service and goods get there inperfect condition
16/03/11
No comment left by this customer.
16/03/11
Next day delivered
16/03/11
Great service but could do with better time line pick up ie morning or afternoon other wise excellent thanks
16/03/11
Thanks for your comments! Our carriers are investing heavily in technology to help us narrow down timeframes, rest assured we'll be adopting it as soon as it's available.
No comment left by this customer.
16/03/11
No comment left by this customer.
16/03/11
No comment left by this customer.
16/03/11
No comment left by this customer.
16/03/11
Excellent service at competitive prices. Ideal for large, awkward sized parcels. Would thoroughly recommend Parcel Monkey.
16/03/11
Exellent service always picked up the day specified at a far cheaper price than royal mail and delivered the next day ,you cant go wrong.
16/03/11
Good value and good service
16/03/11
Excellent - as usual. Collected on time and delivered promptly. Now use the service regularly.
16/03/11
YOUR AFTER SALES IS APPALING- FAR TOO MUCH RED TAPE
16/03/11
Very good service, collected by 4pm and delivered next morning before 9am. Definitely be using again
16/03/11
Very good service. Collected from my door & Delivered the day after. What more could you ask for? Recommended!
16/03/11
No comment left by this customer.
16/03/11
Spot on, won't be looking for another company.
16/03/11
Wow thanks very much! We look forward to handling more of your bookings.
Service worked as described
16/03/11
The service has improved considerably since the turn of the year. I guess that would not of been difficult as the service was very poor!!
16/03/11
No comment left by this customer.
16/03/11
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16/03/11
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16/03/11
Excellent and cheap - thanks
16/03/11
Courier failed to deliver as planned because they could not find the address !!!
16/03/11
Our Response: Sorry to hear this. It can sometimes happen. You can contact Citylink direct using the phone number provided in the 'My Account' section of the website next to your booking.
quick and efficient parcel picked up and delivered within the timeframe promised
16/03/11
No comment left by this customer.
16/03/11
No comment left by this customer.
16/03/11
