We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,084 reviews.
Excellent online order process with easy option to select insurance level. I was kept properly informed of progress and delivery by Parcel Force, and all for a competitive price
18/12/24 by Steve S - West Sussex customer
Easy to use the website. Uplift and delivery was in expected time frame. This was my second time using Parcel Monkey UK and will use again in the future if required.
18/12/24 by Maresa Walker
Collected and delivered on time and delivered in same condition as was collected. Excellent service.
18/12/24 by Jacqueline Moore
Easy application good value arrived safely in Australia
18/12/24 by Shirley
The website is good and almost foolproof.
However the entry of costs and quantity is very fiddly as you have to overwrite the default entry that appears when moving to those columns.
otherwise very good.
The follow up messages also good.
18/12/24 by Mr David Reid
Parcel not collected and had to source another form of service. Still no refund either. Very Disappointed
18/12/24 by Chris
UPS didnt leave a card at the delivery address when there was no one there. They made three attempts each time no card left saying we tried to deliver. If I hadnt checked it would have been returned to the UK. It took nearly an hour on the phone with ups in France to get it delivered
18/12/24 by Stephen Taylor
Parcel still not delivered almost a month later Had to pay customs to have it released which was not explained upon booking Can’t even track it now on EVRi site And they seem to be using cananda post as an intermediary which is ridiculous given they’ve been on strike and primary reason for using a courier was to avoid Canada post
18/12/24 by Debmax
Simple and efficient ????????????
18/12/24 by Steven Webster
Great service. would recommend
18/12/24 by David Noble
Easy to arrange for collection on line. Friendly courier collected the parcel on time, and delivery was successfully made as promised. Excellent service throughout.
18/12/24 by John Overton
I’ve had to pay an extra €7.94 to my family for added VAT. What did I do wrong? I should have just sent it through the Post Office.
18/12/24 by L Miller
Another parcel sent to USA successfully via Parcel Monkey ????
18/12/24 by Nikki Hewlett
Good service, tracking, speed and cost
18/12/24 by Philip
Arrived when it says it would be delivered
17/12/24 by Mr and Mrs Masters
Excellent Service
17/12/24 by Jimmy Smyth
Our first time with Parcel Monkey, collection went smoothly, helpful driver. Over 8kg parcel to Japan but feedback from Osaka warehouse limited (not carriers fault) but delivered OK finally. Would be happy to use again for heavy parcels.
17/12/24 by Phil
Package delivered very quickly. Great service.
17/12/24 by Lilias Geikie
Parcel took less than 48 hours to get from Scotland to Canada. Nice work!
17/12/24 by customer
Excellent service as usual
17/12/24 by Ian Poole
I found the service very easy to use and pay for the postage. However I could not print the label . I was instructed to take a label to the drop off point and they would print the label . This idea fell down when the first 2 stores did not have a printer. Took me an hour to drop off the package . Not good!!!!
17/12/24 by Customer
Good range of pricing, very efficient delivery
17/12/24 by Jeremy Welch
Great service
17/12/24 by Customer
Easy to use cheap prices
17/12/24 by Wayne Clarke
Between Parcel Monkey and Royal Mail, they’ve taken £47 off of me to get a small Xmas parcel to LA in time for Christmas. It’s still not there. I could have walked it there faster
17/12/24 by Jo
Great and easy
17/12/24 by Sue Froud Was Taylor
Delivered, within two days, to my son in the USA.
17/12/24 by Martin
Absolutely horrendous experience with these. My parcel got returned for no known reason by parcelforce. Despite entering my return address parcel monkey think its acceptable to put their own depot address as a return address. Be very careful. Still have no idea where my parcel is. Its £250 worth. **** customer service. Basically they have stolen my parcel. This company is the same as parcel 2 go. Be very aware! Go direct. Avoid unless you fancy being out of pocket.
17/12/24 by joshevss
Easy site and no problems
17/12/24 by Customer
A total shambles from start to finish, parcel not collected no reason provided, rearranged and again not collected advised to reprint tracking labels - not available total lack of understanding and customer service that could only be described as abysmal. Made a formal complaint and to date have not received a reply, strongly advise to look elsewhere and would certainly never use or recommend this company.
17/12/24 by Burnsy
I have just sent 3 parcels to Norway with Monkey Parcel. Great company so easy to use. No hassle if you get the weight /size wrong
17/12/24 by Customer
Always been easy to use.
17/12/24 by Paul Phillips
Instruction about the delivery , was to leave parcel outside on a blue stillage , if nobody was on site. delivery attempt as happen twice and parcel as not been left. which as left me to re make item and arrange other means of getting it there, as needed for the 18th !!!
17/12/24 by Architectural vision system
Easy to use site.
17/12/24 by Nicholas
I have used Parcel Monkey several times now to send birthday and Christmas gifts to my daughter in Canada. The site is easy to use wirh clear options on couriers and prices.
17/12/24 by M Brough
Very. Quick service
17/12/24 by Customer
They could not deliver my parcel, they said return to sender, for 2 weeks now.
17/12/24 by Stephane
Easy and fast, can only recommend Parcel Monkey !
17/12/24 by Patrizia Sergeant
Yet again , brilliant prices and awesome fast delivery.
17/12/24 by Tanya Mansfioeld
Can’t fault them, everything went as it should .
17/12/24 by Heather Bates
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
