We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,918 reviews.
Our parcels were never picked up .
11/07/25 by Fiona
Did exactly what it said on the tin. Have recommended this business to many people.
11/07/25 by Graham.
Collected delivered as promised in good condition
11/07/25 by Heather Rogers
Terrible service, Ordered a 24hr service and the parcel was delivered a week later!! Package dropped into local post office on the Saturday expecting collection on Monday and delivery on Tuesday, no tracking details updated and raised a case on Thursday, updates provided on Friday and finally delivered Monday. But this was an acceptable service and within the companies T+Cs
11/07/25 by Customer
So easy to use and got me the best price options posting to the USA
11/07/25 by Richard Davison
I booked next day pickup at a hotel reception, a bicycle delivery from Newcastle to home in london. I had no printing facility. And left the bicycle ready packed with the hotel reception on a Friday. All was good. Better than good. Bike arrived after 4 days
11/07/25 by Alhady Yusof
Bit of an odd one this. I dont know when the company got my parcel as they didnt let me know they had it. So as for Parcel Monkey, I think I would have to say good job. They collected it as they said and delivered it at some point.
10/07/25 by Mr Munn
UPS from now one this company is gabrage
10/07/25 by TONIBONI
I posted a return parcel via the website taking the weight from the senders label of 27kg. Yesterday I got a letter from Parcel Monkey saying they had already taken an extra £52 from my bank account, with no prior warning, and in addition to the payment I had already made. The reason was the actual weight of the parcel didnt match. They said it was 10kg. So 17kg too light! I have tried to contact them to open a dispute and not heard anything from them. If it was overweight I could understand, but underweight?! Still trying to get them to respond. Wont use again as feel the original price they gave is just to get you to use them. They probably have no intention of really giving you that price and increase it with any excuse. Scam?
10/07/25 by Keith Logan
Excellent service.
10/07/25 by Graham Maughan
Absolute disaster! We used Parcel Monkey to arrange a Parcelforce Express 24 parcel to our daughter in London. Not only did Parcelforce not even attempt to deliver on time, but when they did, they they claimed our daughter refused delivery. Having called Parcelforce to give further instructions and eventually to deliver to a nearby Post Office they instead returned to parcel to Parcel Monkey and said wed need to work through them to get any refund. Now, Parcel Monkey are demanding £16.44 + VAT to return it to us, or theyll dispose of it! Theres no kind of guarantee and customer services require a slow ticket response service or chat facility, which can only deal with routine issues. This company is probably fine if nothing goes wrong, but a disaster if theres a problem. No phone line or anything to offer reasonable advice/communication. We wont be using them again. Always used Parce2Go in the past, without any issues, but foolishly tried out Parcel Monkey for a change. Having been charged around £10 for delivery, well now be forking out another £20 only to get it back and our daughter still hasnt got the much needed items. Total fail, Im afraid.
10/07/25 by Mark Smith
Gud with parcel monkey not with correoes
10/07/25 by manpreet kaur
Cant fault this company. Easy to use site and parcel was delivered on time as booked.
Excellent.
10/07/25 by Chris Dack
Efficient and prompt
10/07/25 by RobertCrosbie
easy to use website
09/07/25 by Mrs Wood
Easy to drop off. Good value for sending a parcel.
09/07/25 by Toni
Easy to order and prompt collection.
09/07/25 by Christine Smith
Great experience!
Safely delivered with Thanks via Yodel
09/07/25 by Customer
Parcel arrived in good condition and fast delivery. Very happy with the service
09/07/25 by Andy Hobbs
Parcel arrived in good condition and fast delivery. Very happy with the service
09/07/25 by Andy Hobbs
Parcel arrived in good condition and fast. Very happy with the service
09/07/25 by Andy Hobbs
Simple aggregator price comparison site, choose then buy your postal service and follow the process.
09/07/25 by BronB
Ace good service
09/07/25 by David Wiggans
My parcel was delivered and you were the cheapest with insurance
09/07/25 by Shane Lambert
it just did what it waid on the tin
08/07/25 by Tracey
All very efficient and considerably cheaper than going direct to the carrier.
08/07/25 by PJBH
Safely delivered on time.
08/07/25 by Customer
I’ve used Parcel Monkey on several occasions before, I needed this delivered next day, and dropped the parcel off in the morning. I choose FedEx as my courier hoping for a reliable service. Unfortunately for me FedEx decided it would not ship the parcel until the next day and so I missed the delivery deadline for my business.
08/07/25 by Ade Anderson
Great service
08/07/25 by Stephen
Paid for one to two day delivery and it took a week!
08/07/25 by Jasmine H
The parcel was picked up on time and delivered within a few days. It did cost more than the contents of the parcel and that was the cheapest option.
08/07/25 by Nosytheticsplease
nice delivery person, on time
08/07/25 by karl
Documents were collected from UK and delivered in USA, all in a timely fashion as indicated and at a reasonable cost. The customs form was a little confusing considering it was only documents of no commercial value being sent.
08/07/25 by Customer Panos
On time & friendly.
08/07/25 by Stephen Larcombe
Great service will use again
08/07/25 by George
every thing on time
07/07/25 by Customer
I booked a collection to be delivered to recipient within 24 hours. I have waited in all day and nobody collected the parcel or contacted me about this. I have complained to Parcel Force and I have left a message with Parcel Monkey but no response so far. Who has time for this incompetence????
07/07/25 by Nic
Great service
07/07/25 by Sue
Parcel was never collected.
07/07/25 by Mr A Walker
We ordered a fire mantal an it came on time an we are very delighted with it ..
Great service
07/07/25 by Lesley
