We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,759 reviews.
It was good service only a small mistake but other than that the communication i had with Anna and Tessa was outstanding
03/08/12
Thank you and we will pass on your praise to both Anna and Tessa.
There is no status indication to tell me what has happened to this parcel - I need to know URGENTLY from you if it is lost.
03/08/12
Our Response: Tracking shows the item was delivered and signed for on July 31st at 12:15pm
No comment left by this customer.
03/08/12
Collection and delivery on time. Thank you.
03/08/12
No comment left by this customer.
03/08/12
great to deal with will use every time great price got to be the best out there PARCELMONKEY
03/08/12
the same as always excellent service
03/08/12
Item never picked up!! took too long for an answer, cancelled order, lost business due to late parcel!!
03/08/12
No comment left by this customer.
03/08/12
No comment left by this customer.
03/08/12
No comment left by this customer.
03/08/12
Didn't think was possible x excellent from start to finish and brill price x
03/08/12
parcel been at Gatwick airport for nearly 48 hours.informed 2 to 3 days delivery, today third day and parcel still in UK.No update from parc
03/08/12
No comment left by this customer.
03/08/12
No comment left by this customer.
03/08/12
Arranged through Parcel monkey, collected by Parcelforce (Euro priority) as arranged, delivered to Spain within 48hrs - Couldn't be happier!
03/08/12
Very Happy with the service excellent telephone manner when had query regarding none collection and label issues.Thanks
03/08/12
No comment left by this customer.
03/08/12
my parcel hasn't reached as yet. We did go for an international service. can i get some compensation.?
03/08/12
excellent service good value for money
03/08/12
Very good reasonable price will use again A++++++++++++++++++++++++++++++++
03/08/12
No comment left by this customer.
03/08/12
Leave it alone, it works very well!!
03/08/12
Everything was perfect!
03/08/12
did not collect on day allocated, waited in all day and never came
03/08/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
No comment left by this customer.
03/08/12
Great service, quick, easy and tracking was nice and straight forward. Many thanks!
03/08/12
No comment left by this customer.
03/08/12
No comment left by this customer.
03/08/12
No problems.
03/08/12
Prompt collection and delivery. Collection driver was very plesant.
03/08/12
No comment left by this customer.
03/08/12
Collected and delivered in very quick time and at a good price. Would use again and recommend to any one
03/08/12
Our Response: So it should have been 5 stars then........lol
Great all round service. Thank You.
03/08/12
VERY POOR DISGRACEFUL SERVICE YOU FAILED TO PICK UP 2 DAYS RUNNING FACELESS COMPANY THAT DOESNT TALK TO ANYONE SAME AS another courier
03/08/12
Our Response: Booked on July 11th, collected on the 12th and delivered on July 13th. What is wrong with that?
Good customer service - will def use you again!
03/08/12
No comment left by this customer.
03/08/12
parcel collected and delivered to Sweden in five working days at a good price. would use you again.
03/08/12
Thank you very much.
No comment left by this customer.
03/08/12
The whole process was excellent!
03/08/12
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