We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,758 reviews.
Absolutely atrocious. Incompetent at every stage. Never again
04/08/12
Easy to book and good value
04/08/12
GREAT VALUE
04/08/12
No probs at all
04/08/12
A problem arose when I was informed I had given a wrong delivery address.This was a driver error and was sorted the next day...Thank you.
04/08/12
No problem, and it's great to read that when things went wrong we resolved it quickly for you.
first class service
04/08/12
No comment left by this customer.
04/08/12
Find it difficult to understand why I tick next day service and some take longer. Why advertise next day if it may be delivered later
04/08/12
"Next day" works in around 96% of cases. Any delays in this are down to the courier or no one being available for a collection or delivery.
Excellent service. I was continually updated as to the progress of my parcels from collection to delivery. Would definitely use again.
04/08/12
Brilliant!!
No comment left by this customer.
04/08/12
Great service ... everything went as promised and would ese again ! thanks.
04/08/12
Never fail to deliver a great service.
04/08/12
Parcel got there quicker than i expected, had feedback off my buyer when i wasn't expecting it to have even arrived yet, will use again.
04/08/12
Brilliant!!
Easy, fast, profesional
04/08/12
No comment left by this customer.
04/08/12
You can`t do much better than that Thank you
04/08/12
AT LAST IT WAS COLLECTED AND DELIVERED ON TIME FOR A CHANGE !!!!!!!!!!!!
04/08/12
No comment left by this customer.
04/08/12
your service is excelante the ladys that collects are very nice please keep it up
04/08/12
The ladies that collect don't work for ParcelMonkey but we will always try to do our very best for you too.
great service and easy to use will be using parcel monkey for all my large items. prices are good too
04/08/12
Thanks very much and we think so too!!
Really pleased with whole process from on-line booking, charges, collection and delivery
04/08/12
Fantastic news and we will pass on your praise to Nightfreight.
Used before and will defo be useing again +++AAA+++
04/08/12
Parcel was delivered next day and at less than half the price of the Post Office I will be using you guys again. Many thanks.
04/08/12
Super fast delivery and amazing service!!!!!!!!
04/08/12
No comment left by this customer.
03/08/12
Great price and service.
03/08/12
No comment left by this customer.
03/08/12
Great service, will be using again
03/08/12
Allowing the driver to bring the label to the collection address rather than having to print it would be very useful
03/08/12
Try our new 48hr bag service as not only do you get a label you get the bag too!!
Very cheap service although a txt to notify you when they will
03/08/12
fantastic service, best courier I have ever used and the cheapest also! Won't be using anyone else
03/08/12
That's music to our ears, Thank you very much.
No comment left by this customer.
03/08/12
make your website more efficient, could not print off labels as unable to log in, website malfunction
03/08/12
No comment left by this customer.
03/08/12
No comment left by this customer.
03/08/12
I have been very satisfied with the way the website works and how easy it was to choose a curier and to order on line. Thank you very much.
03/08/12
I ordered next day delivery with Friday collection so expected it arriving Saturday but not delivered until the Monday morning
03/08/12
If you want a Saturday delivery this option is available on our quote page. "Next day" is next working day as explained throughout the website.
No comment left by this customer.
03/08/12
Recepient does not have a land line and your delivery people "cannot call a mobile". Hello??? This is 2012!...
03/08/12
Our Response: This relates to the International delivery courier in Holland and not our UK staff.
It was good service only a small mistake but other than that the communication i had with Anna and Tessa was outstanding
03/08/12
Thank you and we will pass on your praise to both Anna and Tessa.
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
