We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,801 reviews.
Great prices, love the fact you have a good clear option of delivery types. I use you all the time!
16/10/12
That's music to our ears!!
No comment left by this customer.
16/10/12
I couldn't believe how late I could order your service for collection the following day, very impressive service, will certainly use again
16/10/12
Table arrived with large chunk broken off (was well wrapped). Can I make a claim? Thank you.
16/10/12
Great service, arrived in good time. Will use again!
16/10/12
No comment left by this customer.
16/10/12
Parcel Monkey service was great but there was mis-communication from City Link.
16/10/12
No comment left by this customer.
16/10/12
Terrible, I still don't have my parcel 1 week later, can't find a number or contact to claim, parcel ,on key not replying to emails - grr
16/10/12
Our Response: Please contact our support team who will investigate further for you with the help of the courier concerned.
No comment left by this customer.
16/10/12
Great service, great price. Many thanks
16/10/12
Fantastic service and great value for this oversized package. Will be using you again.
16/10/12
WOULD BE BETTER WITH AN APPROX PICK UP TIME
16/10/12
No comment left by this customer.
16/10/12
Courier left parcel at address 50 yds away, did not leave a card informing this, myself and my customer had to do legwork to find it. POOR
16/10/12
Very pleased.
16/10/12
Excellent service as always, prompt and punctual, no problems
16/10/12
everything was great and cost effective
16/10/12
Every week we send one parcel to the same destination. A "rebook" button would be nice
16/10/12
I did not use your service. I could not cancel or contact you in any way. You still owe me a refund.
16/10/12
excellent courier service, will be using parcel monkey again and have let all friends now how reliable excellent service and very cheap
16/10/12
Thank you and it's great to see you have been recommending us.
fast pick up and delivery at a competative price. tech support could be better to give quicker access to printing labels.
16/10/12
Must say first time I've used PM and boy 100% spot on you will be getting the custom of the charity from now on WELL DONE & thanks
16/10/12
Thank's very much for making your first booking with us.
Courier labelled parcels wrong delivered to the wrong address cost us £50.00 to replace
16/10/12
Easy to use, prompt collection/delivery
16/10/12
No comment left by this customer.
16/10/12
When arranging collection from a third party, instructions for that 3rd party would be useful please.
16/10/12
county and poistcode fields fofr recipient should not be mandatory - some countries do NOT use them
16/10/12
Perfect, well done.
16/10/12
driver did not collected parcel next day and needed deliver to local depot by myself to avoid the next day - whole day waiting!!! not happy!
16/10/12
Excellent service, have saved a lot of money since I found you Parcel Monkey!!
16/10/12
That's great news and please spread the word ;-)
I live in remote Cornwall, Parcel Monkey's easy to use website with clear costs exceeded service expectations connecting us to the world!
16/10/12
Perfect... as usual :)
16/10/12
No comment left by this customer.
16/10/12
No comment left by this customer.
16/10/12
No comment left by this customer.
16/10/12
parcel was not collected on the day scheduled, I had to re-arrange and when it was collected it was early evening
16/10/12
No comment left by this customer.
16/10/12
Excellent service as usual. Thanks
16/10/12
Parcel Monkey is a Great Service !!! We have been using them for over 6 months now sending several packages a week and they are a faultless.
16/10/12
That's music to our ears!!
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