We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,272 reviews.
courier never picks up on the day the say they will.. delays delivery.. unhappy end user
15/11/12
AS USUAL VERY GOOD JUST LATE COLLECTION WOULD BE BETTER IF YOU STATED PM
15/11/12
excellent service easy to use punctual collection and delivery would use service again and recommend
15/11/12
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
15/11/12
No comment left by this customer.
15/11/12
Excellent service from simple booking to stress free delivery.
14/11/12
a++
14/11/12
No comment left by this customer.
14/11/12
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14/11/12
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14/11/12
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14/11/12
Cheap and cheerful and they get the job done making my life easier as i can rely on the purchase reaching the buyer without any problems.
14/11/12
No comment left by this customer.
14/11/12
No comment left by this customer.
14/11/12
arrived in good condition and good time.
14/11/12
No comment left by this customer.
14/11/12
Great service as usual - thanks
14/11/12
All fine.
14/11/12
one parcel didnt arrive next day despite being sent guaranteed next day, I can see no way to get a refund
14/11/12
Our Response: Sorry to read that. Please use our online support section to submit your message and we will deal with the refund for you.
Good parcel delivery service at a sensible price :-)
14/11/12
great service very easy and made life more easy but should tell you you need to print labels as our printer was broken and caused an issue
14/11/12
We have printer signs next to the selection of couriers which advise if a printer is needed or not.
All went to plan and collected and delivered as agreed.
14/11/12
Excellent as usual, the missed collection last week was the rarety . Always recommend City Link.
14/11/12
Hi, a bit disappointed that it was not picked up for 4-5 days after it was supposed to be with no word even after 3 calls to inquire.thanks
14/11/12
No comment left by this customer.
14/11/12
No comment left by this customer.
14/11/12
pick was good - very helpful,
14/11/12
This is my second payment to attempt to collect one parcel and it hasn't come yet what kind of people work for you, your rubbish
14/11/12
paid next day delivery collection 8th delivered 14 th not happy niether was my custermer
14/11/12
excellent service but an estimated time of collection would be useful
14/11/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Very efficient service from placing order, through collection to delivery - will definitely use Parcel Monkey again!!!
14/11/12
try replying to your customers emails .not at all happy.cheap service ok but uf your monkeys could take a little more care handling
14/11/12
No comment left by this customer.
14/11/12
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14/11/12
The parcel hasn't been collected - AGAIN. And I have had no contact regarding this
14/11/12
No comment left by this customer.
14/11/12
18:16 hrs and Courier have failed to turn up again.
14/11/12
Efficient service, reasonable charges, delivery next day as promised. Many Thanks!
14/11/12
No comment left by this customer.
14/11/12
No comment left by this customer.
14/11/12
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