We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,583 reviews.
The parcel was not picked up on the scheduled day.
19/11/12
great service as always
19/11/12
only disappointment was that your website stated drivers would bring a bags for the packages - they did not !!
19/11/12
We don't state that for the service you booked. The drivers bring bags if you book our service with DX though.
No comment left by this customer.
19/11/12
Very happy with the service.
19/11/12
No comment left by this customer.
19/11/12
Very Very Poor Service Failed Collection Not on 1 Day But 2nd Day aswell. Bad For My Business Very Poor
19/11/12
No comment left by this customer.
19/11/12
No comment left by this customer.
19/11/12
No comment left by this customer.
19/11/12
Excellent Service, have made you my Standard Parcel Carrier. for Uk and Overseas. Well done.
19/11/12
Using the DX was good, quick and no labelling required.
19/11/12
It's great to see you are so pleased with our new DX service :-)
Good service - parcel picked up and delivered on time and in good condition. Would happily use again.
19/11/12
The parcel was not picked up on the day promised causing us to have an unsatified customer.
19/11/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
Great thanks
19/11/12
picked up and delivered on time thanks
19/11/12
Delivered to wrong address and your label had different address to one I put on
19/11/12
Our Response: You booked three shipments so are you sure you never crossed labeled them?
No comment left by this customer.
19/11/12
Have used parcel monkey many times and find the service reliable with excellent quotes
19/11/12
Would be great to have an indication of the time of collection so not waiting around. Even if it cost a little extra.
19/11/12
Very impressed with the service, straight forward online and doesn't matter how late at night you go on it is still collected the next day!
19/11/12
Brilliant!!
No comment left by this customer.
19/11/12
No comment left by this customer.
19/11/12
No comment left by this customer.
19/11/12
Excellent service as always.
19/11/12
No comment left by this customer.
19/11/12
No comment left by this customer.
19/11/12
No comment left by this customer.
19/11/12
No comment left by this customer.
19/11/12
No comment left by this customer.
19/11/12
No comment left by this customer.
19/11/12
Excellent service again, have recommended you to a friend
19/11/12
Thank you and it's great to see you have been recommending us too :-)
No comment left by this customer.
19/11/12
No comment left by this customer.
19/11/12
No comment left by this customer.
19/11/12
Excellent Service
19/11/12
the procedure was not clearly explained. The label wasn't printable as early as expected, but all went well in the end, thank you.
19/11/12
The service you booked has both the label and bag provided by the courier driver. This is clearly explained when booking.
Parcel collected and delivered on time.
19/11/12
Great service from start to finish will use again highly recommended
19/11/12
Thank you very much.
No comment left by this customer.
19/11/12
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