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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,840 reviews.
collection and delivery went smoothly
19/10/12
very reasonable price for delivery to France, collected when stated. very good
19/10/12
Excellent service, 3 separate deliveries over 5 days and all arrived at there destination within 24 hrs - quality service
19/10/12
Thank you very much.
24 hour service took 48 hours pathetic!!!!
19/10/12
Item was picked up and delivered promptly. Very happy with service.
19/10/12
No comment left by this customer.
19/10/12
No comment left by this customer.
19/10/12
Coould of been told whether it was morning or afternoon as i had to wait from 8 till 5.30
18/10/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
18/10/12
Very good service would recommend only problem would have liked to know when the parcel would be collected as had to wait in all day
18/10/12
Please see the above message.
This has been a very efficient service in the weeks since I started using it. I shall continue to do so - thanks!
18/10/12
And thank you for finding and booking with us.
Just an excellent service, thanks.
18/10/12
Impressed with last 2 orders, first time using Royal mail was not good - driver was supposed to turn up with lables but didnt - City Link A+
18/10/12
Sorry to read the the driver failed to arrive with the labels when you booked with ParcelForce. Rest assured we will speak with them.
Fantastic service. 6 days from here to NZ, in time for a little girl's birthday. Thank you, will certainly be using PM again.
18/10/12
That's great news. Thank you for booking our International service and a belated "Happy Birthday" from all at ParcelMonkey!!
no tracking was avaikable.
18/10/12
Sorry you had a problem with the tracking but it looks to be working fine.
No comment left by this customer.
18/10/12
First time I have used parcel monkey, site not exactly user friendly but excellent price, very quick, would use again
18/10/12
Thank's very much for making your first booking with us.
Excellent service and a great price.
18/10/12
The driver couldnt take a large parcel, my 1st email to you went unanswered, 2nd email was answered, had to organize a different courier.
18/10/12
Our Response: Did you enter the right dimensions at the time of booking??
QUICK PICK UP AND DELIVERY CUSTOMER WAS VERY PLEASED WILL USE AGAIN 1ST CLASS SERVICE
18/10/12
Excellent Service All As Promised - Thank You Very Much
18/10/12
This is my first experience of Parcel Monkey and i am incredibly pleased, i have already recommended your company to friends.
18/10/12
Thank you and it's great to see you have been recommending us.
Very good service, will use again
18/10/12
No comment left by this customer.
18/10/12
No comment left by this customer.
18/10/12
great service thanks
18/10/12
Quick and easy. Thanks very much!
18/10/12
No comment left by this customer.
18/10/12
No comment left by this customer.
18/10/12
No comment left by this customer.
18/10/12
Parcels collected and delivered on time. Perfect.
18/10/12
Give me some idea whether am or pm? Thank you
18/10/12
Brilliant service
18/10/12
great price, but i asked for delivery Tuesday and you tried on Monday, so i had an email to confirm delivery details - annoying!
18/10/12
Collection was made on Friday so Monday is the next natural working day for delivery.
No comment left by this customer.
18/10/12
ALWAYS USE PARCEL MONKEY AS SIMPLE SYSTEM TO USE & NOT HAD ANY PROBLEMS
18/10/12
That's music to our ears!!
Courier was polite and efficient and very compatible price.. Thank you...
18/10/12
fantastic service would definitely use again x
18/10/12
No comment left by this customer.
18/10/12
parcels were collected in professional manner and arrived within time expected a happy customer
18/10/12
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