We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,810 reviews.
VERY FRIENDLY SERVICE
27/11/12
very good again thankyou
27/11/12
No comment left by this customer.
27/11/12
Parcel got to its destination on time and was picked up timely also. Thanks
27/11/12
The labels were very good and the prices very competitve :)
27/11/12
No comment left by this customer.
27/11/12
Would prefer to see the VAT element upfront.
27/11/12
Great service at an amazing price!
27/11/12
No comment left by this customer.
27/11/12
parcel monkey is a good fast and reliable service A+A+A+
27/11/12
Cheers :-)
No comment left by this customer.
27/11/12
My item never got picked up when I phoned Courier to complain they told me that u lot never processed the order but yet u still charged me
27/11/12
Our Response: That is not correct. If you received a label then they received and acknowledged the order. Please accept our apology on behalf of the courier concerned and we will refund you.
Delivered promptly on day specified driver courteous,would fully recommend any one to use your service,reasonably priced and great value.
27/11/12
Very good! If the collection time could be more accurately predicted, it would be fantastic!!!
27/11/12
Waited in all day for collection, would be a lot better if an am or pm for collection could be given, then the customer wont be stuck in all
27/11/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
27/11/12
Very good service and easy to book and cheap
27/11/12
Our Response: So it should have been 5 stars then........lol
good service
27/11/12
Best quoted price for what I needed. Easy web site to navigate. Will definately use again.
27/11/12
No comment left by this customer.
27/11/12
Offer a cheaper 48hr delivery service as an option !
27/11/12
no comment
27/11/12
Good reliable service. Very reasonably priced
27/11/12
Easy and simple to use. Good value and parcel collected and delivered in 24 hours. Perfection!!
27/11/12
Two pick-ups missed by couriers - Courier - No explanation... just silence...If you must use Parcel Monkey AVOID Courier
27/11/12
Excellent. Very quick next day delivery by City Link. Very many thanks for reliable service..
26/11/12
Website being more accessible and more informative, otherwise pretty easy transaction
26/11/12
The delivery service and cost is excellent but the insurance costs could be made more affordable.
26/11/12
service was better this time as use site a few times and the last couple of times courier has been days late collecting
26/11/12
Collected on the day requested by a pleasant helpful driver and delivered promptly. Thank you.
26/11/12
no comment
26/11/12
no comment
26/11/12
door to door no problem thanks very much
26/11/12
The only thing I could possibly suggest is a text warning / or call when the driver is 5 minutes away from collection
26/11/12
2 parcels sent last week failed to arrive at their destination.1 after driver failed to locate the address 2 delivered to wrong address.POOR
26/11/12
Great service as usual, keepup the good work.
26/11/12
good price .quick collection .will only use parcel monkey.when i post larger parcels .many thanks
26/11/12
item badly damaged
26/11/12
Our Response: I am sorry to read that. Please contact our online support team who will look into this for you.
No comment left by this customer.
26/11/12
Quick and Easy International Delivery at at fantastic price
26/11/12
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